Quality Inn & Suites Lacey Olympia

Hotels
•
Quality Inn
7.2 (546 reviews)
120 College Street Southeast , Lacey , us
+1 360-464-9828

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Bedbugs and cleanliness issues
Poor service from reception

Categories

Cleanliness
5.41
There were bedbugs and spider in the sink; cleanliness was poor.
Service
7.88
Mixed reviews; some staff were helpful, but there were complaints about poor customer service.
Location
8.42
Good location mentioned in several reviews, despite noise from traffic.
Room Quality
6.37
Rooms were outdated and had issues like uncomfortable beds.
Amenities
7.4
Basic amenities provided, but some were lacking quality (e.g., breakfast options).
Value for Money
6.86
Not considered a good value for the overall experience given the issues.
Food and Beverage
7.41
Breakfast was highlighted as good by some, but others complained about cold food.
Overall Experience
7.88
Overall mixed experience; some guests had positive encounters, while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:05

Property Description

Convenient Location
Located near top attractions like Saint Martin's University and several colleges, the Quality Inn & Suites Lacey I-5 offers easy access to various casinos and natural landmarks.

Complimentary Amenities
Guests can start their day with a delicious free full breakfast and take advantage of perks like free Wi-Fi, weekday newspapers, and 24-hour coffee. The hotel also features an exercise room, dry sauna, and a meeting space for business needs.

Comfortable Accommodations
Each spacious guest room is well-equipped with modern amenities including a flat-screen TV, refrigerator, microwave, and coffee maker. Some rooms even boast relaxing whirlpool bathtubs, ensuring a pleasant stay for all guests.

Book your stay at Quality Inn & Suites Lacey I-5 for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Our pet policy is we accommodate for dogs under 25lbs at an additional cost of 20$ per pet per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 546 reviews
Cleanliness: 5.41
Service: 7.88
Location: 8.42
Room Quality: 6.37
Amenities: 7.4
Value for Money: 6.86
Food and Beverage: 7.41
Overall Experience: 7.88
M
Mehan • couple • us
10
Decent.
2026-08-27 • via Nuitee
S
Snyder • couple • us
10
2026-08-27 • via Nuitee
D
David • couple • us
6
2026-08-27 • via Nuitee
M
Melissa • couple • us
6
2026-08-11 • via Nuitee
C
Connie • extended_group • jp
5
2026-08-04 • via Nuitee
R
Ruth • solo_traveller • us
7
Cons:

Computer glitches made check in process long. I stood in line for almost 30 minutes.

2026-07-22 • via Nuitee
J
Judy • solo_traveller • us
2
Pros:

The staff were friendly. The desk clerk made a big effort to put me on the second floor. I am a senior with a lot of luggage. The lobby looks nice. Good sized refrigerator in the room. Plenty of towels.

Cons:

Ice machine not working on my floor. No elevator. The exterior looked so unwelcoming. The people below me smoked and my room would stink by way of the bathrooms. Location Is hard to get in and out of. Breakfast items ran out. 9am is too early to stop breakfast time. I stayed here because all other hotels were full.

2026-07-22 • via Nuitee
A
ALLEN • solo_traveller • us
9
2026-07-22 • via Nuitee
L
Laurie • solo_traveller • us
10
2026-07-17 • via Nuitee
E
Erica • solo_traveller • us
8
2026-07-15 • via Nuitee
R
Richard • couple • us
8
2026-07-14 • via Nuitee
M
Monica • couple • us
8
2026-07-12 • via Nuitee
L
Laurel • solo_traveller • us
8
Elevators would be nice. 😁
Pros:

The staff that we talked to were quite friendly. The rooms were small but adequate, and seemed quite clean.

Cons:

There was nothing terrible, by any means. Our room was on the second floor and there were no elevators to get us there. We had some heavy stuff, but we did okay. The cost felt pretty steep for the facility, but it was cheaper than others we looked at, so maybe all hotels are just getting way too pricey.

2026-07-12 • via Nuitee
K
Kelly • solo_traveller • us
7
2026-07-09 • via Nuitee
K
Kelly • solo_traveller • us
7
2026-07-09 • via Nuitee
J
Jeralyn • solo_traveller • us
8
It was fine
Pros:

Convenient, nice employees, clean & comfortable.

Cons:

Inside looks old & outdated.

2026-07-06 • via Nuitee
J
Jeannette • solo_traveller • us
5
2026-07-05 • via Nuitee
M
Mairi Sage • solo_traveller • us
6
It was an old motel they are trying to update, it was adequate for one night but barely.
Pros:

Staff were gracious.

Cons:

When a disabled person asks to be placed in a room close to an exit, they MEAN - I can’t walk far, please put me near an exit. However, that did not happen.

2026-07-02 • via Nuitee
L
Lee • solo_traveller • us
10
2026-06-28 • via Nuitee
L
Leigh • couple • us
8
The staff is FABULOUS!!
Pros:

megahn and the staff were great to us. They made sure that we were comfortable and taken care of.

Cons:

the area is kind of scary at times

2026-06-24 • via Nuitee