Hampton Inn & Suites Nashville Franklin

Hotels
•
Hampton Inn
8.5 (245 reviews)
7141 South Springs Drive , Franklin , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast choices
Convenient location
Cons:
Cleanliness issues
Elevator noise
Some amenities lacking

Categories

Cleanliness
7.64
Issues with cleanliness reported, including mold and cobwebs.
Service
9.11
Staff was friendly, helpful, and responsive to requests.
Location
9.15
Conveniently located with easy access to attractions.
Room Quality
8.1
Rooms were generally comfortable, though some concerns noted with TV and elevator noise.
Amenities
8.63
Good amenities like breakfast and pool, though room kitchenette lacked basic supplies.
Value for Money
8.59
Good value for what was offered; breakfast helped save money.
Food and Beverage
8.14
Breakfast was good, but some complaints about specific items.
Overall Experience
8.61
Overall, a good experience with positive highlights despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:47

Property Description

Convenient Location

Located just a short drive from downtown Nashville, Hampton Inn & Suites Nashville/Franklin (Cool Springs) offers a peaceful retreat away from the city hustle.

Modern Amenities

Enjoy complimentary WiFi, breakfast, and in-room conveniences like cable TV, coffee maker, and ironing facilities during your stay at the Franklin Hampton Inn.

Relaxing Facilities

Take a dip in the outdoor pool, stay active at the fitness centre, or catch up on work at the business centre with copy and fax services. Don't forget to grab a breakfast takeaway for a quick bite on weekdays.

Book your stay at Hampton Inn & Suites Nashville/Franklin (Cool Springs) for a perfect blend of comfort and convenience.

Important information:

Guests must be at least 21 years or older to check-in.

Renovation work of Guest rooms and lobby will be carried out from 09/15/25 to 04/30/26.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
The property will be undergoing renovations from 2025-09-15 until 2026-03-15. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 245 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
C
Connie • couple • us
10
Our stay was fine.
Pros:

Breakfast was fine.

Cons:

No grits.

2026-01-20 • via Nuitee
G
Guillaume • solo_traveller • fr
7
2026-01-19 • via Nuitee
L
Lynne • family_with_children • us
6
Pros:

Location

Cons:

The beds (sheets were a mess and had purple sticky stuff). It was too late to change rooms by time we got back. Pillows were horrible and no microwave

2026-01-19 • via Nuitee
G
Gail • family_with_children • us
9
I will b back.
Pros:

Breakfast was not so good. Desk clerk was very nice when we checked in. I booked one too many days by accident. I was allowed a refund for one day. I thought that was wonderful. I do appreciate that.

Cons:

Having to get my own towels. I asked t he cleaning woman for 3 towels while she was in the hall. But she said she did not have any. I had to go to the desk to get them. I dont like anyone coming into my room while I'm there. So I tried to catch the cleaning woman in the hall for towels.

2026-01-19 • via Nuitee
R
Ronald • couple • us
10
Great
2026-01-19 • via Nuitee
A
Adam • extended_group • us
10
Pros:

Breakfast was great

Cons:

The pillows were very flat and soft

2026-01-12 • via Nuitee
R
Rebecca • couple • us
8
Pros:

The staff was friendly and breakfast was good. Overall appearance was good.

Cons:

The elevator was rough, cosmetics, floor in our bathroom was cosmetics not great. But they are starting renovations. It was clean

2026-01-03 • via Nuitee
K
Kathy1980 • couple • us
9
Good value
Cons:

They didn't say there were 2 elevators at the front desk so we went to the wrong one while carrying our bags. Couch was ripped but they were remodeling so I'm sure it will be replaced. Didn't like the chicken sausage they served at breakfast

2025-12-31 • via Nuitee
B
Barbara • extended_group • us
2
breakfast pretty awful
Pros:

When I changed rooms to not be across from the elevator shaft it was much better, but it took a huge effort on my part to move everything from room to room after I was settled in.

Cons:

I did request a lower level room because I don't use elevators. I was given room 110. It was nice that it was on the main level, but the elevator sounded like it was IN MY ROOM CONSTANTLY. I unpacked and tried hard to endure it, but I knew I would not sleep for two nights straight so when I asked to change rooms, I at least was allowed to. I am disappointed that the man on duty at the desk did not warn me that it was near the elevator and made sure I wasn't bothered by that. I am a very frequent traveler and felt awful not only for myself, but for ANY poor person who got a room and had to endure that noise constantly. Not Fair......Not right. I was told by that man that 110 was the only room left at the time of checkin, but I noticed another couple looking for their room 1/2 way down the hall on level one about an hour after me, so that also felt like a lie.

2025-11-22 • via Nuitee
R
Rachelle • couple • us
8
2025-11-21 • via Nuitee
S
Shilpa • family_with_children • in
10
Very good
Pros:

Perfect place to relax!

2025-11-04 • via Nuitee
L
Laurie • extended_group • us
10
Great experience!
Pros:

It was a perfect location and very clean! The breakfast was great too!!!

Cons:

We really didn’t have anything that we were unhappy with!

2025-11-03 • via Nuitee
S
Sharon • couple • us
8
Happy Stay in Cool Springs
Pros:

Conveniently located for our trip and walking distance to Jonathan's Restaurant where we met.old friends.

Cons:

Shower and shower head needed a good cleaning.

2025-11-02 • via Nuitee
M
melissa • couple • us
8
2025-10-29 • via Nuitee
D
Darrell • couple • us
7
Property mgr and staff were very helpful with our issues.
Pros:

Staff members were pleasant and helpful

Cons:

Cleanliness of our room. Toilet seat had to be tightened and shower had mold. Bath door frame ahd cobwebs and lint hanging along the side. Not sure how the mold or toilet seat got past house keeping as they would have been cleaning both!!

2025-10-13 • via Nuitee
K
Kristin
8
Pros:

Kitchens are poorly stocked. My room had a full fridge and cooktop but no pots/pans/cooking utensils/dish soap/trash can - kind of unusual for a room stated to have a full kitchen.
The staff was great though, top marks there.

2025-10-10 • via Nuitee
C
Cevet • partner
10
Pros:

Clean room, staff super friendly and accommodating
Location is perfect for dining and shopping.

2025-10-10 • via Nuitee
T
Teresa • friends
10
Pros:

All staff were friendly & eager to make us comfortable. Very efficient. Breakfast was excellent! We liked getting the bottled water in the gift bag when we left. We will definitely stay here again.

2025-10-05 • via Nuitee
R
Ronnie • family
10
Pros:

This location has always been great and we will continue to stay here when traveling thru the problem on this visit was construction was in process and the smell of paint was very strong and caused severe headache

2025-10-01 • via Nuitee
S
Shawn • couple • us
6
Frustrating
Pros:

Location

Cons:

TV would just shut off, no cleaning room

2025-09-30 • via Nuitee