Hotel Grand Pacific

L’accueil.
Les réceptionnistes n’étaient pas du tout aimables.
Seule la responsable a été sympathique mais le restant de l’équipe non. Que ce soit au check-in et au check-out.

Badkamer was verouderd

Stayed at the hotel twice within ten days both times room was OK but looking tired both rooms I had were needing refreshed also very bare looking wouldn't take much to make the rooms look better

No spray hose in toilet. Poor room service. Closet waterpipe was shut when we checked in and it took 45 minutes to send someone to check.

Ze wijken nier af van een vroege check-in, dus na een vlucht van 12 uur en een taxirit werd ons verteld om kwart over zes in de ochtend werd ons verteld dat we om 13.00u nog een keertje moesten proberen.

Very dated hotel. Fit for purpose but not luxurious
Front desk operator "Marcel" was exceptionally rude and angry. Other staff were fine but no real stand outs
The pool needs an upgrade, lots of chiped and missing tiles but overall it was fine as it was a much cheaper option than others in the area.
Rooms very small and lots of damage to the walls, windows, curtains and tiles. We had ants in our room too. Bathroom very small and some mould and lots of damage. (Chipped paint and cracked tiles)

Maybe the staff/ hotel could suggest if need a bidet for the foreigners. Just to accommodate better to the non-singaporeans like us.

One of the Worst Hotel Experiences I Have Ever Had – Absolutely Disappointing!

My experience at Hotel Grand Pacific Singapore was absolutely appalling. From the rude and unprofessional staff to the dirty rooms and malfunctioning air conditioning, almost everything about our stay was disappointing.

What concerned me most was the apparent difference in the way guests were treated based on their nationality. I hold a British passport, and I noticed a striking difference in how the staff treated me compared with my travel companions, who hold South Asian passports. My companions arrived before me, and despite being named on the booking as guests, they were refused check-in simply because I, the main person on the reservation, had not yet arrived. I arrived later, and the contrast in our experiences left me feeling that guests with certain passports were treated more favourably than others. This was deeply concerning and completely unacceptable.

The room itself was another disappointment. It was not properly clean, and the air conditioning blew hot air instead of cooling the room. After complaining, the hotel sent someone to inspect it. The technician acknowledged the problem and told me that the room needed to be changed. He said he would inform reception, but despite this assurance, nothing was done, and my room was never changed. The complete lack of follow-up was simply unacceptable.

The bathroom was equally disappointing: outdated, poorly maintained and not clean at all. The dirty shower curtains were particularly unpleasant. For a hotel operating in a major international destination like Singapore, I expected much higher standards of cleanliness and maintenance.

To make matters worse, the staff’s attitude throughout the experience made an already unpleasant stay even worse. Basic courtesy, professionalism and customer service seemed to be missing when we needed them most.

Bed was a little short for 193 cm person but not too bad. It was comfortable if you like firm bed

the check-in and checkout took too long.

Nothing

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