Embassy Suites by Hilton Alexandria Old Town

Hotels
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Embassy Suites Hotels
8.7 (934 reviews)
1900 Diagonal Road , Alexandria , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cleanliness and comfort
Friendly staff
Cons:
High parking fees
Room temperature issues
Staff professionalism disputes

Categories

Cleanliness
8.28
The room was clean and well presented, but a few guests noted issues with furniture and maintenance.
Service
8.75
Service received positive remarks, particularly staff attentiveness, although there were negative comments regarding staff professionalism.
Location
9.29
Multiple reviews praised the hotel's convenient location, close to Old Town and subway stations.
Room Quality
8.24
Rooms were generally comfortable, but some guests reported maintenance issues and temperature problems.
Amenities
8.77
Complimentary drinks and breakfast received positive feedback, though parking costs were considered too high.
Value for Money
8.23
Guests felt that the price was reasonable considering the amenities, but some negative experiences affected this perception.
Food and Beverage
9.28
Breakfast quality and selection received consistent praise from guests.
Overall Experience
8.75
Most guests described their stay positively, although some specific issues impacted the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:31

Property Description

Convenient Location and Access to Attractions
Located near Washington, D.C., the all-suite Hilton Alexandria Old Town offers easy access to popular sites and a metro station just across the street.

Thoughtful Amenities and Services
Enjoy a cooked-to-order breakfast, a pool for a refreshing swim, a free shuttle service within a 2-mile radius, and high-speed internet access.

Manager's Reception and Relaxation
End your day at the manager's reception or unwind while browsing the internet, ensuring a comfortable and enjoyable stay.

To experience all these amenities and more, book your stay at Hilton Alexandria Old Town now.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 35 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 934 reviews
Cleanliness: 8.28
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 9.28
Overall Experience: 8.75
S
Sonja • couple • us
10
Location, Facilities and customer service.
Pros:

Location to Old Town, metro free old town shuttle leaves every 15 minutes to end of King Street. Customer Service is A+. Breakfast is very good. HH is also very good. Bed is firm, Location is quiet.

Cons:

Always stay here so I like everything .

2026-03-14 • via Nuitee
M
Michael • solo_traveller • se
5
2026-03-13 • via Nuitee
M
Melanie • family_with_children • us
6
2026-03-12 • via Nuitee
R
Robin • family_with_children • us
8
It was nice but could have been better.
Pros:

Clean and friendly for the most part

Cons:

When I was getting breakfast for the kid the cleaning and serving staff at like it was a problem. I gas 2 rooms so it was a fair amount of kids. The pool has way too much chlorine in it. Everyone was complaining of burning eyes. The next morning it was better.

2026-03-11 • via Nuitee
A
Annie • family_with_children • ca
9
Cons:

Le matelas du divan lit pas confortable .

2026-03-11 • via Nuitee
A
Amber • solo_traveller • us
10
2026-03-09 • via Nuitee
S
Sonya • extended_group • us
10
2026-03-08 • via Nuitee
S
Scott Jack • couple • us
10
The best 50th anniversary ever!!!
Pros:

The staff was exceptional especially Alan at the check-in kiosk!! He arranged for a room upgrade and a complimentary 50th wedding anniversary gift of a bottle of wine and 6 chocolate covered strawberries to be placed in our room. The breakfast service was superb! Kudos to the entire Embassy suites Old Town Alexandria VA for making our 50th anniversary “the best anniversary ever!!”

Cons:

That we we had to leave😎😎

2026-03-07 • via Nuitee
A
Amber • family_with_children • us
4
2026-03-06 • via Nuitee
A
Amber • family_with_children • us
5
The price was extremely increased upon arrival! NOT HAPPY!!!
Cons:

I booked with booking.com and was charged almost $200 for fees not included with booking.com

2026-03-05 • via Nuitee
S
Scrivner • solo_traveller • us
8
Pros:

I really liked the living room space with the mini bar. Most hotels do not have microwaves or a fridge, but I was appreciative of that. In addition, the evening reception was great. Bartender, Kia was excellent.

Cons:

The only issue I had was there were several teenagers (15-20) running up and down the hallway unsupervised at times making noise. From my understanding they were from out of town on a class trip.

2026-03-05 • via Nuitee
D
Dudley • solo_traveller • us
9
2026-03-05 • via Nuitee
S
Stephanie • extended_group • us
9
2026-02-27 • via Nuitee
J
JUMOT • couple • gb
9
Excellent choice of accommodation with good food, friendly staff and good transportation links to other part of the coun
Pros:

Cleanlines
Proximity to Metro Line

Cons:

Nothing

2026-02-25 • via Nuitee
T
Timothy • family_with_children • us
10
Would defiantly stay here again
Pros:

The room was clean and spacious. The Breakfast was the best I have had in a hotel in a long time. Nice to have the parking garage.

Cons:

Nothing

2026-02-23 • via Nuitee
S
Sapphira • solo_traveller • us
9
Pros:

Comfortable cleaning and food was great
And the drinks

Cons:

Shower pressure in my room was low

2026-02-09 • via Nuitee
J
Jasmine • couple • us
10
2026-02-08 • via Nuitee
M
Michael • couple • us
10
Quick get away. Was very relaxing. Hotel was very clean and well maintained. Amenities were spot on and we left well res
Pros:

The made to order inlets were wonderful. Hotel is in excellent location with the local free trolley right across the street. Really comfy bed!!

Cons:

Parking garage has so many signs it’s a little confusing. But garage is convenient

2026-02-08 • via Nuitee
C
CPS200 • Couples • New York City, New York
8
Solid experience, large room, clean and good made to order breakfast
Pros:

Typical Embassy Suites, Large room, very clean. I had some issues with booking and the management was helpful sorting everything out. I would stay here again. The breakfast was above average, made to order eggs and pancakes were very good.

2026-02-01 • via Tripadvisor
C
chrishX9503CS • Family
4
Not the Embassy Suites Experience
Pros:

Extremely Disappointing Stay – Not the Embassy Suites Experience I Expect

I am a loyal Embassy Suites guest, but my stay at the Embassy Suites Alexandria, VA was incredibly frustrating from start to finish.

First, the front desk receptionist made me feel like I was a nuisance simply for asking basic questions. Customer service should not feel like an inconvenience to the staff.

We called down six times for basic housekeeping needs, including extra pillows. Messages were left repeatedly, and nothing was ever delivered. Completely unacceptable.

The biggest issue: no hot water. Maintenance eventually came to the room, and instead of fixing the issue, I was told the hotel “uses a lot of water” and that I should try showering at a different time. Excuse me? I paid for a hotel stay with hot water—being told to schedule my shower around hotel usage is absurd.

The pool experience was also unpleasant. The so-called “lifeguard” made the environment feel overly restrictive to the point where kids could barely enjoy themselves. It felt more like a detention hall than a family-friendly hotel.

Between the lack of hot water, ignored requests, poor customer service, and overall dismissive attitude from staff, this stay was nowhere near the standard Embassy Suites usually delivers. I would not recommend this location and will think twice before returning.

2026-01-31 • via Tripadvisor