Pacific Hotel Cairns

Hotels
Pacific Hotels
8.4 (212 reviews)
Corner Esplanade And Spence Street, Cairns, Queensland, 4870 , Cairns , AU

Facilities

Boat tours nearby
Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Fence around pool
Elevator
Snorkeling nearby
Sailing nearby
See all facilities

Review Highlights

Pros:
Good location
Nearby dining options
Cons:
Lack of cleanliness
Inadequate amenities

Categories

Cleanliness
5.55
Several reviews mention dirty rooms, bathrooms, and facilities.
Service
10
Standard quality for this hotel tier, although some guests reported issues.
Location
10
Multiple reviews highlight the great location near restaurants and the ferry terminal.
Room Quality
8.02
Mixed reviews about room quality; some found it basic and uncomfortable.
Amenities
8.06
Guests reported missing amenities like internet access and dirty towels.
Value for Money
6.51
Many guests felt they did not receive good value for the price paid.
Food and Beverage
9.54
Standard buffet breakfast received positive remarks.
Overall Experience
9.5
Overall stay was satisfactory for many, with location being the highlight.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:29

Property Description

Experience the vibrant beauty of Cairns at the Pacific Hotel Cairns, your ideal getaway nestled just steps from the Esplanade!

Recreation and Relaxation
Unwind in our inviting outdoor pool, the perfect spot for soaking up the tropical sun or enjoying a refreshing dip after your adventures.

Exquisite Dining Options
Savor the mouth-watering Brazilian cuisine at Bushfire Flame Grill, featuring a bar/lounge for evening relaxation or indulge in convenient room service for a cozy night in.

Comfort and Convenience
Stay in one of our 207 generously sized, air-conditioned rooms equipped with modern amenities, including free Wi-Fi, fridges, and comfortable private bathrooms to ensure a delightful stay.

Don’t miss out on this incredible experience, book your stay at Pacific Hotel Cairns today!

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 212 reviews
Cleanliness: 5.55
Service: 10
Location: 10
Room Quality: 8.02
Amenities: 8.06
Value for Money: 6.51
Food and Beverage: 9.54
Overall Experience: 9.5
M
Margaret family
10
Pros:

The pool was great. Only they need to check pool towels as they ran out a couple of times.The girls on reception were excellant couldn't enough for you. Would most definitely recommend and stay there again.

2025-10-12 via Nuitee
W
Walter Klaus
10
Pros:

We stayed there 4 nights in an executive suite and found the room very spacious, looked recently renovated. The bathroom was huge with double sinks a walk-in shower and a huge soaker bath that we made use of. Bring your own bath salts or bubble bath, non are supplied. We found the bed comfortable. Our room had a view of the carpark with mountains in the distance which was not great, but it was on the 3rd floor so did not expect much. We just closed the curtains and you wouldn't know. Nice large TV.
We did not try the breakfast but did have dinner at the Brazilian restaurant which did offer a decent discount for hotel residents and was a very nice dinner. The location was very good. The boat marina was just down the road, the Esplanade was right there as was many coffee shops and restaurants of varying types and prices, all within short walking distances. All in all we found it a very pleasant stay.

2025-10-11 via Nuitee
S
sandra partner
10
Pros:

Excellent location. Very clean. Great staff.

2025-10-09 via Nuitee
J
Jodi friends
8
Pros:

Handy location!
Two night stay, car did not leave parking all weekend, because of everything we needed or were doing was in easy walking distance.
Disappointed the complimentary bottle of wine on arrival didn’t happen and twin bed request was not recognised, it did get made but not for arrival.

2025-10-06 via Nuitee
A
Andrew partner
10
Pros:

Get spot, nice big room and walking distance to the park, shops and cafe

2025-10-03 via Nuitee
C
Constance friends
10
Pros:

Perfect location in Cairns - walkable to The Esplanade and the beach. The staff is lovely and the room was, too!

2025-09-29 via Nuitee
R
Rachael
2
Pros:

One of the worst hotels we’ve ever stayed in. We booked the deluxe king with balcony, and the moment we set foot in reception, we knew it was a mistake. The reception area was very tired looking, toilets were not easily accessible and they were very dirty. The lift and corridors were old and dirty. Our room itself was very dirty, obviously hadn’t had a thorough clean in what looked like years. The toilet seat was bubbled and broken, there were stains/marks in the toilet bowl, hair on the floor. The shower was extremely slippery and dangerous. The sheets were stained and carpet worn and dirty. The fridge made loud noises all night. You only have control of the fan and on/off for the air con. So we either had to be freezing cold or boiling hot. The walls/doors/windows were paper thin. We could hear every ounce of street noise (even on 9th floor) and every sound and movement that other guests made. When another guest used the plumbing, you could hear it loud and clear in the room. If another guest was having a normal convo in the hall, it sounded like they were right in the room with you. This hotel is in terrible condition and terrible value. We paid almost the same price for the same type of room on the same day of the week a block up and it was a thousand times better than the Pacific Hotel. I’m normally a generous rater, but the only nice thing I can say about this place is the location is good. Definitely not worth the money we paid and so many better options nearby.

2025-09-28 via Nuitee
A
Annette family
10
Pros:

Great spot. Close to foreshore and also many dining options in close proximity.

Parking easy and no stress!

2025-09-27 via Nuitee
K
Kerem partner
2
Pros:

Stay away
What shows in photos is not wha you really get. The entry for our room was sticky and dirty. The bathroom had no fans. Bathtub was patched up and the taps were making noises. The towels were dirty. Toilet was terrible. The carpets and curtains were like never been cleaned. The tv had no internet access. We had to ask for slippers. No beverages or water in fridge. The reception area carpet was dirty as. The staff was incompetent. Some had difficulty with English.

2025-09-25 via Nuitee
C
Cheryl partner
8
Pros:

Close to everything in central Cairns, great restaurants nearby and close to wharf -covered pool -comfortable bed

2025-09-22 via Nuitee
P
Peter
10
Pros:

We had a great time and the location was brilliant.

2025-09-21 via Nuitee
D
Dawn
8
Pros:

It was a good stay, close to excellent but that is reserved for an exceptional experience. I think they should remove/replace the carpet. Shower was weird. There was no door to close and half a fixed glass door, so you felt like you had to be careful that the water wasn’t spraying out. Odd right? It was a great stay. Quiet, off the main strip but just a block from the action:)

2025-09-21 via Nuitee
T
Teresa partner
8
Pros:

Great position, close to everything, needs an updated bathroom.

2025-09-19 via Nuitee
T
Toni partner
8
Pros:

The room was very basic & apart from a little dust in a couple of places the room was very neat & clean . We were not impressed with the Cane chairs in the room as they were not very comfortable & we were there six days we would of preferred a couple of bucket chairs or a small two seater which there is room for , also a small table out on the balcony would be nice . We were very appreciate of clean towels daily .

2025-09-18 via Nuitee
E
Edward
10
Pros:

We loved this property! It is so close to the ferry terminal so if you’re going to the reef is very convenient to just walk right over there and get on your boat. There are also tons of restaurants, especially Asian varieties for dining options as well as a night market. I would totally stay here again.

2025-09-16 via Nuitee
L
Larisa
4
Pros:

The roo

2025-09-12 via Nuitee
S
Samantha
10
Pros:

Great location at the southern end of the Esplanade. Lovely views of the coral sea and rainforest. Room was ready early. Buffet breakfast is stock standard but totally fine ($25 for guests). Housekeeping did a great job. Would stay again. Very convenient for the Convention Centre and reef / cruise terminal.

2025-09-11 via Nuitee
N
Natascha partner
10
Pros:

Nice hotel in a very central location.

2025-09-10 via Nuitee
B
Bryan partner
8
Pros:

We were only there for a brief stay due to a flight delay, but found the reception staff very pleasant, the pool area,was lovely, and our room was large and comfortable.
Would happily stay here again.

2025-09-10 via Nuitee
V
Verified traveler
8
Pros:

Excellent location; clean but with unpleasant smell especially when you first checked-in.

2025-09-09 via Nuitee