Crowne Plaza Albany - The Desmond Hotel

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (909 reviews)
660 Albany Shaker Road , Albany , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and modern environment
Helpful staff
Cons:
Ants in the room
Some amenities missing

Categories

Cleanliness
8.3
While many guests appreciated the cleanliness, some mentioned issues with ants and dirty towels.
Service
9.3
Numerous positive mentions of helpful and attentive staff throughout the reviews.
Location
9.3
Guests highlighted the convenient location near the airport, making it ideal for travelers.
Room Quality
8.3
Some complaints regarding mattress quality and a dirty towel were noted, affecting the overall opinion.
Amenities
8.8
Guests appreciated the bar and restaurant offerings, though some wished for microwaves.
Value for Money
8.8
Mixed opinions; some felt the price should include more amenities like toiletries.
Food and Beverage
8.8
Many guests enjoyed breakfast and dinner, noting quality food and good service.
Overall Experience
8.8
Overall positive experiences noted, but some issues impacted the final sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 08:16

Property Description

Luxurious Accommodations
Experience spacious and comfortable rooms at Crowne Plaza Albany - The Desmond Hotel, perfect for relaxation after a long day of travel or work.

Top-Notch Facilities
Indulge in the indoor swimming pool, modern fitness center, and fully equipped business rooms during your stay. Enjoy the convenience of on-site dining and stay connected with complimentary WiFi throughout the hotel.

Convenient Location
Located minutes away from Albany International Airport and close to the city center, The Desmond Hotel offers easy access to a variety of attractions, shopping centers, and dining options. Experience the best of Albany during your stay.

Book your stay now at Crowne Plaza Albany - The Desmond Hotel for a memorable and comfortable experience.

Important information:

The hotel is now fully renovated as of April 2021. Room Service is currently discontinued until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 909 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
K
Kimberly • solo_traveller • us
10
2026-07-02 • via Nuitee
L
Lynn • family_with_children • us
9
2026-07-02 • via Nuitee
F
Fauchi • family_with_children • fr
10
Really good stay at Crowne Plaza - Desmond Hotel!!
2026-06-30 • via Nuitee
W
walisijiang • solo_traveller • us
10
2026-06-27 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-06-26 • via Nuitee
M
Missy • couple • us
10
2026-06-21 • via Nuitee
A
Angela • solo_traveller • us
8
2026-06-20 • via Nuitee
D
Dana • solo_traveller • us
9
Pros:

Staff are kind, very accommodating. Food at Mr Ds was wonderful as we're the drinks.

Cons:

No room service, but can do a pick up order

2026-06-20 • via Nuitee
F
Fredy Andres • family_with_children • ca
10
I went with my family, and we felt comfortable, and the staff was really nice to us,We recommend100%
Pros:

I went with my family, and from the first step, we loved everything: the cleanliness, the meals, breakfast, the room. Everything was really good, even doing the sonarization, and they were really nice to talk to and accommodating.

2026-06-18 • via Nuitee
D
Dos Santos • family_with_children • us
9
2026-06-18 • via Nuitee
S
Susan • couple • us
7
Good
Pros:

Location & convenience & room size

Cons:

Pricey, little noisy on 1st floor, bed comforter & pillows could be better.

2026-06-15 • via Nuitee
C
Caroline • family_with_children • us
9
Convenient and friendly!
Pros:

Wonderful server at breakfast- great with our two little ones!

2026-06-14 • via Nuitee
M
Michelelenn • solo_traveller • us
8
It was nice stay!
Pros:

A very nice stay.

2026-06-09 • via Nuitee
L
Leggiere • solo_traveller • us
10
2026-06-08 • via Nuitee
K
Kimberly • couple • us
8
2026-06-08 • via Nuitee
A
Andrew • extended_group • us
10
2026-06-06 • via Nuitee
B
Brittany • couple • us
10
2026-06-03 • via Nuitee
C
Cave • solo_traveller • us
10
Pros:

Very clean. Friendly and helpful staff.

2026-06-03 • via Nuitee
B
Brittany • couple • us
10
2026-05-30 • via Nuitee
B
Brittany • couple • us
10
2026-05-30 • via Nuitee