Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean and spacious rooms
Amazing amenities
Cons:
High food and beverage prices
Minor organizational issues

Categories

Cleanliness
9.3
Consistently mentioned as clean in multiple reviews.
Service
9.8
Excellent service noted multiple times, with staff going out of their way to assist.
Location
9.3
Location praised for its convenience and safety for jogging.
Room Quality
9.3
Rooms described as spacious and cozy.
Amenities
9.3
Great amenities highlighted, particularly the spa and gym.
Value for Money
8.3
Generally good value, although some mentioned higher prices.
Food and Beverage
8.8
Food service well-reviewed, but some noted higher prices.
Overall Experience
9.5
Overall superb experience repeatedly mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:12

Property Description

Luxurious Accommodation
Indulge in the elegant and spacious rooms at Nairobi Serena Hotel, adorned with warm colors and equipped with modern amenities for a comfortable stay.

Relaxation and Recreation
Unwind by the outdoor pool surrounded by swaying palm trees or pamper yourself at the on-site spa and fitness center, offering a rejuvenating experience for guests.

Fine Dining and Entertainment
Savor exquisite dishes at the fine-dining restaurant, sip on handcrafted cocktails at the Aksum Bar, or enjoy a variety of snacks at the poolside bar for a culinary journey.

Experience luxury and comfort at Nairobi Serena Hotel - book now for an unforgettable stay!

Important information:

Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are requiredPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 13 years old and over stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 507 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.5
W
Winfried • couple • de
9
Pros:

sehr freundlich, schöner Pool und leckeres Essen

2026-02-12 • via Nuitee
E
Emin • couple • ca
10
2026-02-12 • via Nuitee
M
Mark • couple • ke
10
2026-02-12 • via Nuitee
M
Mugabo • solo_traveller • rw
8
DELIGHTFUL
Pros:

breakfast was very good!, the staff very welcoming and the room very comfortable

Cons:

The conference room had too much AC

2026-02-11 • via Nuitee
M
Mark • family_with_children • ke
1
2026-02-10 • via Nuitee
M
Mark • family_with_children • ke
1
Cons:

Very bad service

2026-02-10 • via Nuitee
M
Mark • family_with_children • ke
1
Cons:

very bad service

2026-02-10 • via Nuitee
V
Veronika • solo_traveller • cz
10
Charming, old-stylish hotel with lovely staff
Pros:

Exceeded my expectations! Comfy bed, stylish room, large interiors as well as garden, nice pool, rich breakfast,... But above all: the staff!! Each and everyone is unbelievably nice, obliging, always smiling. Mrs Jane from Cafe Maghreb helped me tremendously!

Cons:

Last night, a wedding party in the garden was way too loud.

2026-02-09 • via Nuitee
O
Owen • couple • mw
9
2026-02-08 • via Nuitee
M
Margaret • solo_traveller • de
10
2026-02-08 • via Nuitee
N
Nicholas • couple • nl
9
Great for business
Pros:

Location and facilities for business

Cons:

Terrible experience with airport transfer on arrival which left me waiting for over an hour at the airport late at night with a difficult to reach reception desk.

2026-01-31 • via Nuitee
M
Mbugua • couple • us
10
2026-01-30 • via Nuitee
M
Mbugua • couple • us
10
2026-01-30 • via Nuitee
M
Mbugua • couple • us
10
2026-01-30 • via Nuitee
J
John • solo_traveller • gb
10
Perfect for a conference attendee like me.
Pros:

Very helpful staff who went above and beyond every time! Wake up call was accompanied by code to the room. I missed lunch one one day, but they provided a late meal to compensate. Staff were sincere and really treating to make their hotel the best. In my opinion it is the best. Fantastic work from all the staff. A great place to stay.

Cons:

Not in the centre, so a walk Donn a busy road to reach the town.

2026-01-30 • via Nuitee
S
stephen • solo_traveller • us
10
When choosing a Nairobi hotel, look no further than the Serena
Pros:

it is a superb hotel and everything they do is first class.The pool area and grounds are maintained nicely and the restaurant offering are excellent.

Cons:

I have no idea what could be done better.

2026-01-29 • via Nuitee
S
steve • extended_group • gb
7
2026-01-27 • via Nuitee
D
David • couple • be
9
2026-01-24 • via Nuitee
B
Bill • couple • tz
8
Pros:

Location

Cons:

The furniture looks old

2026-01-24 • via Nuitee
M
Mohammed Alhijazy • family_with_children • gb
10
Pros:

The service and everything ofcourse

Cons:

I love it all I never disliked anything at all

2026-01-23 • via Nuitee