Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean and spacious rooms
Amazing amenities
Cons:
High food and beverage prices
Minor organizational issues

Categories

Cleanliness
9.3
Consistently mentioned as clean in multiple reviews.
Service
9.8
Excellent service noted multiple times, with staff going out of their way to assist.
Location
9.3
Location praised for its convenience and safety for jogging.
Room Quality
9.3
Rooms described as spacious and cozy.
Amenities
9.3
Great amenities highlighted, particularly the spa and gym.
Value for Money
8.3
Generally good value, although some mentioned higher prices.
Food and Beverage
8.8
Food service well-reviewed, but some noted higher prices.
Overall Experience
9.5
Overall superb experience repeatedly mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:12

Property Description

Luxurious Accommodation
Indulge in the elegant and spacious rooms at Nairobi Serena Hotel, adorned with warm colors and equipped with modern amenities for a comfortable stay.

Relaxation and Recreation
Unwind by the outdoor pool surrounded by swaying palm trees or pamper yourself at the on-site spa and fitness center, offering a rejuvenating experience for guests.

Fine Dining and Entertainment
Savor exquisite dishes at the fine-dining restaurant, sip on handcrafted cocktails at the Aksum Bar, or enjoy a variety of snacks at the poolside bar for a culinary journey.

Experience luxury and comfort at Nairobi Serena Hotel - book now for an unforgettable stay!

Important information:

Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are requiredPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 13 years old and over stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 529 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.5
B
Brian • solo_traveller • tz
10
Pros:

Everything was great

Cons:

Nothing...

2026-04-14 • via Nuitee
A
Anita • couple • us
10
Very Nice 💝
Pros:

Breakfast is very good

Cons:

#1 improvement I would please suggest is not to allow your guests to sit at breakfast with their speaker phones on on their phones listening to the news, or YouTube or having conversations. When I am trying to concentrate and enjoy have some peace, this is pure disrespect to others trying to enjoy their quiet time in such a nice environment.

2026-04-13 • via Nuitee
H
Hussein Hassan • solo_traveller • so
10
Pros:

Sleeping and shuttles

Cons:

Shops

2026-04-12 • via Nuitee
A
Aleksandar • solo_traveller • gb
10
All was great, prices for dining and drinks were very high and that was a bit on downside as spending just money by know
Pros:

Great luxurious hotel in African style

Cons:

N/A

2026-04-10 • via Nuitee
• solo_traveller • so
9
2026-04-07 • via Nuitee
K
Kamila • solo_traveller • pl
10
2026-04-03 • via Nuitee
N
Nguke • solo_traveller • tz
8
It was a great stay, I enjoyed very much!
Pros:

The breakfast was great

Cons:

None

2026-04-02 • via Nuitee
K
Keven • couple • tz
10
2026-03-30 • via Nuitee
B
Billy • family_with_children • nl
10
2026-03-25 • via Nuitee
S
Sophie • couple • be
8
Très bon hôtel
Pros:

Très bel hotel, très propre, personnel très serviable et compétant. Restauration parfaite, lit confortable et belle piscine chauffée.

Cons:

Beaucoup de va et vient autour de la piscine...beaucoup de monde et déménagement de tables ....difficile de se reposer ou être à l'aise.

2026-03-25 • via Nuitee
C
Chris • family_with_children • cd
9
Pros:

Super hôtel. J'y reviendrai certainement.

Cons:

Rien

2026-03-21 • via Nuitee
A
Agata • couple • pl
10
Komfortowy hotel, pyszne śniadania - polecam.
2026-03-08 • via Nuitee
D
Damien Blanchard • family_with_children • fr
10
2026-03-07 • via Nuitee
H
Hardi • family_with_children • za
9
2026-03-07 • via Nuitee
P
Paolo • couple • it
9
An island of peace and quality in the middle of Nairobi
Pros:

External spaces, personnel attitude and kindness.

2026-03-06 • via Nuitee
K
KHS-87 • family_with_children • kw
10
2026-02-28 • via Nuitee
S
Sophie • family_with_children • fr
10
Pros:

Magnifique établissement décoré avec beaucoup de goût

2026-02-28 • via Nuitee
A
ANTJE • solo_traveller • kg
10
2026-02-22 • via Nuitee
U
Ulf • family_with_children • de
9
2026-02-22 • via Nuitee
V
van Spronsen • family_with_children • nl
10
2026-02-22 • via Nuitee