Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean and spacious rooms
Amazing amenities
Cons:
High food and beverage prices
Minor organizational issues

Categories

Cleanliness
9.3
Consistently mentioned as clean in multiple reviews.
Service
9.8
Excellent service noted multiple times, with staff going out of their way to assist.
Location
9.3
Location praised for its convenience and safety for jogging.
Room Quality
9.3
Rooms described as spacious and cozy.
Amenities
9.3
Great amenities highlighted, particularly the spa and gym.
Value for Money
8.3
Generally good value, although some mentioned higher prices.
Food and Beverage
8.8
Food service well-reviewed, but some noted higher prices.
Overall Experience
9.5
Overall superb experience repeatedly mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:12

Property Description

Luxurious Accommodation
Indulge in the elegant and spacious rooms at Nairobi Serena Hotel, adorned with warm colors and equipped with modern amenities for a comfortable stay.

Relaxation and Recreation
Unwind by the outdoor pool surrounded by swaying palm trees or pamper yourself at the on-site spa and fitness center, offering a rejuvenating experience for guests.

Fine Dining and Entertainment
Savor exquisite dishes at the fine-dining restaurant, sip on handcrafted cocktails at the Aksum Bar, or enjoy a variety of snacks at the poolside bar for a culinary journey.

Experience luxury and comfort at Nairobi Serena Hotel - book now for an unforgettable stay!

Important information:

Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are requiredPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

9.2
Based on 581 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.5
A
Anil • couple • us
10
Exceptional! Would do it again!
Pros:

Breakfast buffet was exceptional, with a wide choice and variety of. Very good staff!

Cons:

Nothing so far.

2026-09-12 • via Nuitee
B
Bernie • solo_traveller • ph
10
Kudos to Victoria!
Pros:

Victoria working on front desk job s very helpful and accommodating. I have experienced the Kenyan hospitality world class!

2026-09-12 • via Nuitee
M
Marko • solo_traveller • ru
10
Best in Nairobi
Pros:

Serena is best hotel in Nairobi

2026-09-11 • via Nuitee
S
Swai • extended_group • tz
10
best ever
Pros:

everything

Cons:

non

2026-09-10 • via Nuitee
C
christiane • couple • de
10
2026-09-10 • via Nuitee
E
Emmanuel • solo_traveller • zm
10
Pros:

The staff were very friendly.The food is amazing.

Cons:

N/a

2026-09-09 • via Nuitee
J
John • solo_traveller • rw
10
Pros:

All was good

2026-09-09 • via Nuitee
M
Maryam Abisola • solo_traveller • ng
10
2026-09-07 • via Nuitee
A
Antonia Donald • solo_traveller • tz
10
Great
Pros:

Breakfast

Cons:

Vintage

2026-09-06 • via Nuitee
B
Branly • solo_traveller • ke
10
Pros:

Everything

Cons:

N/A

2026-08-31 • via Nuitee
M
Mark • couple • sg
10
Lux hotel with great food and amenities
Pros:

Convenient and safe location, front staff were great and accommodating. Breakfast buffets is great with lots of choice.
Well equipped gym

2026-08-30 • via Nuitee
M
Mark • couple • sg
10
Lux hotel with great amenities
Pros:

Well quipped gym, spacious room, and great breakfast

Cons:

Nil

2026-08-30 • via Nuitee
A
Andrew Festus • solo_traveller • ug
9
2026-08-28 • via Nuitee
A
Arie • couple • nl
10
A cannot miss
Pros:

Service, facilities, ambiance

2026-08-26 • via Nuitee
J
John • solo_traveller • rw
10
Pros:

All was good

2026-08-26 • via Nuitee
W
wil • solo_traveller • nl
10
2026-08-25 • via Nuitee
G
Gita Vashi • solo_traveller • us
10
Pros:

Very kind workers

Cons:

I like every rhing

2026-08-25 • via Nuitee
S
Sue • solo_traveller • us
10
Perfect place to stay in Nairobi
Pros:

Beautifully appointed, spacious rooms and comfortable beds. Room service meal was delicious. Staff was kind and friendly. Location is not far from the JOMO airport. Property is well secured.

Cons:

N/A

2026-08-24 • via Nuitee
I
Indra • family_with_children • lv
9
2026-08-24 • via Nuitee
D
Daniel • couple • ke
8
2026-08-23 • via Nuitee