Sonesta ES Suites Huntington Beach Fountain Valley

N/A

Bed was a really soft. Laundry service’s are expensive.

The furniture in the rooms are old and the property wasn't very clean

Good breakfast

There is literally drug addicts living in the hotel.

Better suited for long-term stay. Basketball court right outside my room.

room dirty, open outlets on wall and bathroom panel exposed plumbing- we needed to check out one day early and charged us for night not stayed- they double dipped on our room-

First walked in the musty smell was overwhelming, mold in the shower, the sofa bed was small and basically your were sleeping on springs (had to ask for extra blanket to add more cushion). We had two King Suite rooms (one smelled better then the other) now when we got to the other room it was not a King we called the front desk and told them it was not a King they basically said we were lying and all the King suites had King beds. So we took pictures to compare and we even showed the front desk so they know we weren’t lying. They said they would let the manager know but we all know that won’t happen or they won’t care. I would have asked to switch rooms but they said they were sold out at the time.

Had to wait too long to check out. More than 20 minutes

Not recommend and will not come back again. We booked a week of stay Sunday to Friday, checked in on Sunday the front seat showed us the location of the room and said nothing else. Called Monday morning to see if there is room service, front desk said not on daily basis but we can request, we picked up towels and tried to schedule a cleaning service same day, but nothing happened. Tuesday we were curious so I went to front desk in person to ask if we can get room cleaning service, front desk said it is too late they can not schedule. On Wednesday, I went to ask again, the front desk guy said it is scheduled for Thursday but I can pick up the towels first. I was a bit annoyed already, they called on Wednesday to confirm, we confirmed. On Thursday morning during breakfast, I asked again if there is room cleaning service since there were a bit of sand on the bed that we need cleaning. Front desk checked the computer and confirmed our room is scheduled for cleaning. 7pm when we get back, guess what, no room cleaning service since, so I was a bit annoyed and called the front desk, a different employee picked up and said to me ridiculously, he said we only stay for 5 days, NO CLEANING SERVICE WILL BE PROVIDED UNLESS WE STAY FOR 7 days. And he want to charge us $45 for the cleaning services which until this moment we got promised so many times that none of them mentioned anything like he said, and we are leaving on Friday and never plan to come back ever again. The whole communication is misleading, from one employee to another is telling all the different information and not respecting their words nor promises. Not respecting customers for sure and arrogant throughout the conversation. We did not asked for crazy service, we picked up all the towels needed and just asked if they could help us to clean the sand on the bed. This is a first time among hundreds of hotels we stayed and it is the worst service ever.

The water in the showers dripped non stop

Nada

Everything . The staff knew very little about the area,public transportation or local restaurants/bars.
It seemed more like a halfway house than a hotel.