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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Kid meals
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Outdoor furniture
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Norwich
AA Rosette Restaurant and Casual Dining Menu
Indulge in exquisite dining experiences at the AA Rosette Restaurant or opt for a more laid-back meal with the Casual Dining menu, catering to all tastes.
Luxurious Rooms with Modern Amenities
Experience comfort and convenience in our rooms featuring modern bathrooms, satellite TV, and tea/coffee facilities. The blend of contemporary comforts and historic charm will make your stay unforgettable.
Convenient Location and Onsite Amenities
Explore the vibrant Tombland area from our centrally located hotel. Enjoy a drink at the oak-panelled Maids Head Bar or pamper yourself at the onsite beauty salon, Best Beauty. Book now for a perfect blend of history and luxury.
Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.
Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.
Please note that only dogs are allowed. A supplement of GBP 10 per pet, per night will be applied.
When booking [5] rooms or more, different policies and additional supplements may apply.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 8 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 15 years old stay for £10 per person per night when using an existing bed.
People 2 years old and over stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Variety of choices for breakfast. Excellent sausages. Pleasant building near the Cathedral and cafes and restaurants
Room had low ceilings in places. Shower in the bath rather than separate.
Perfect location
Lovely staff.
Comfy bed
N/a
Great location and very friendly hotel. However, the air con /heating was very noisy. The room was extremely cold, even with the heating on (not helped by thin summer duvet in March). Standard rooms were very small and the windows don't open. I did complain about the temperature and was "let off" the £10 parking charge. Didn't stay for breakfast as it's a flat rate of £18 which is a little steep if you only want coffee and a pastry! Overall a very friendly hotel in a good location However a little tired and overpriced.
Air con/heating. Slow bar service. Cold!
Location and view
Initially got a terrible room with no windows
Breakfast was good, everything was there plenty to eat,and location very good. Nothing
Nothing.
Location is good, easily walkable to centre and castle and right next to the cathedral. Warm welcome from reception staff, room (they upgraded us) was spotless, large and with a good bathroom. Breakfast selection was wide with fruit, cereals, alternative milks, breads and pastries and hot food items on a buffet. Dishes made to order are brought to your table. Public areas around the hotel are all pleasant with lots of different levels. It's a great hotel if you love quirky places.
Room was up a spiral staircase - ok for us, but anyone with any movement restrictions would have struggled. (We could see that some rooms are accessible with a lift). Unfortunately our room, which was under the eaves, was cold. They'd put a couple of portable radiators in, but they weren't enough to cope with the icy wind which came through the old windows. The television reception was very bad; you couldn't watch live tv without constant buffering and signal loss, so we gave up. Lighting in the room was quite dim. The coffee at breakfast wasn't good! You can have a cafetiere or use the machine, but we found both were quite tasteless.
Great location, friendly staff and good facilities
No lift!
The city centre location is excellent. Convenient parking next to the hotel. The old world charm of the hotel's interoir.
Everything was good.
We liked the location.
The room was quite small and in need of updating. I felt it was expensive for what we got.
When i arrived i was offered a room upgrade which was amazing.
Room next to a noisy road with old windows - lots of road noise. Tiled bathroom floor with no underfloor heating -unpleasant to walk on in the morning.
Exceptional location. Perfect for visiting the main tourist areas. Very good breakfast.
The hotel offered a free tour of the city in a Bentley and this was a lovely add on. The driver, Nick, was a lovely man; informative and very pleasant.
Whilst we had been 'upgraded' the room backed onto a very noisy student bar so for both nights we were unable to settle until 2am. We were offered a payment off the bill without any hesitation. The noisy room is clearly known. In addition the room had only plug in heating whilst the hallways radiator pumped out the heat. No plugs near the bed and poor bed side lighting. The staff were pleasant.
Location was amazing, all staff were very friendly but a big shout out to Nick who drove us on the Bentley. Dinner, breakfast and bar snacks were all excellent, we couldn't fault anything
One small thing, the round tables for two in the dining room were very cramped particularly at breakfast
Locatie, authentiek hotel, vriendelijk personeel
Matige verwarming
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