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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Kid meals
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Outdoor furniture
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Norwich
AA Rosette Restaurant and Casual Dining Menu
Indulge in exquisite dining experiences at the AA Rosette Restaurant or opt for a more laid-back meal with the Casual Dining menu, catering to all tastes.
Luxurious Rooms with Modern Amenities
Experience comfort and convenience in our rooms featuring modern bathrooms, satellite TV, and tea/coffee facilities. The blend of contemporary comforts and historic charm will make your stay unforgettable.
Convenient Location and Onsite Amenities
Explore the vibrant Tombland area from our centrally located hotel. Enjoy a drink at the oak-panelled Maids Head Bar or pamper yourself at the onsite beauty salon, Best Beauty. Book now for a perfect blend of history and luxury.
Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.
Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.
Please note that only dogs are allowed. A supplement of GBP 10 per pet, per night will be applied.
When booking [5] rooms or more, different policies and additional supplements may apply.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 8 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 15 years old stay for £10 per person per night when using an existing bed.
People 2 years old and over stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Prefect location close to the event I was attending
Perfect location in the city centre
N/A
Lovely quiet room as requested, good breakfast, welcoming and helpful staff
The cheap muffin with the eggs royale breakfast dish let it down.
The decor and location.
Meal was yummy. breakfast was good too
We were offered an upgrade free of charge
Being charged extra for the use of the car park. When already paid nearly £200 for one night. This could be included -
Service in the restaurant was a little all over the place - no one was really in charge
Fantastic location in a lovely, well-maintained, ancient hotel. Very comfortable executive double room (402) had a great view of the cathedral and peregrine falcon flying around the spire.
Very friendly and helpful staff. Exceptionally good Sunday roast.
Was a shame the complimentary Bentley ride wasn’t available on the weekend we stayed (because of a wedding) - maybe next time!
The location
Window was broken therefore couldn’t close it so difficult to sleep as too much noise
Location was excellent. Staff were very friendly. Room was spacious and clean.
Our room faced onto the Main Street and you could hear a lot of noise from people outside. It was a Saturday night so probably a bit louder than normal.
Great location in town centre. Friendly and helpful staff. Great food. Rooms very nice.
Only consideration is no lifts and plenty of stairs...
The hotel is very stylish and furnishings lovely and very spacious and comfortable. Everything is a beautiful mixture of traditional and high-quality modern; lovely wooden bannisters that you want to stroke. We loved the location, which could not have been better for city centre sightseeing. The staff were charming and helpful. The hotel car park behind the hotel is a huge bonus.
The bed was a bit soft for those used to a considerably firmer mattress.
Dry central and well appointed
Internal signage not clear
Hotel and staff were very good. Bed was very comfortable and shower excellent.
Breakfast was excellent. A very well run hotel.
Location was exceptional for seeing Norwich and walkable from the railway station.
Room was a little tighter than ideal.
The room was a very good size, was beautifully decorated (not too mediaeval themed), warm, comfortable bed and armchairs, and scrupulously cleaned (thanks Agnes and Clare). The building is nicely quirky, lots of little staircases, small lounges, perfectly located across from the cathedral and easy walk to Castle and Market area and river etc and I’m over 80 with some joint problems! Very good breakfast.
Being less agile I found carrying my case up and stairs to my room difficult. I also have hearing problems and didn’t catch what the receptionist said at checkin about how to find my room but I think he said ask someone in the restaurant if I needed help. I couldn’t find the restaurant but another guest kindly helped. The checkout receptionist was very helpful.
The location, the friendliness, the Bentley tour! Ooh also great food.
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