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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Kid meals
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Key card access
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Bike tours
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Mobile app for room service
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Themed dinner nights
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Norwich
AA Rosette Restaurant and Casual Dining Menu
Indulge in exquisite dining experiences at the AA Rosette Restaurant or opt for a more laid-back meal with the Casual Dining menu, catering to all tastes.
Luxurious Rooms with Modern Amenities
Experience comfort and convenience in our rooms featuring modern bathrooms, satellite TV, and tea/coffee facilities. The blend of contemporary comforts and historic charm will make your stay unforgettable.
Convenient Location and Onsite Amenities
Explore the vibrant Tombland area from our centrally located hotel. Enjoy a drink at the oak-panelled Maids Head Bar or pamper yourself at the onsite beauty salon, Best Beauty. Book now for a perfect blend of history and luxury.
Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.
Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.
Please note that only dogs are allowed. A supplement of GBP 10 per pet, per night will be applied.
When booking [5] rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 8 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 15 years old stay for £10 per person per night when using an existing bed.
People 2 years old and over stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The location
Small room and was difficult to get to with bags. Very expensive for what you got.
Central location
Mixture of modern and historical
No complaints but lack of lift would help mature citizens
Location
Age of property
Thought breakfast a bit poor
Slow service
The central position near the cathedral, the history of the very old hotel
Some of the building was quite run down. The carpet in our room had several stains and the ceiling was blotchy - needed a coat of paint.
It was veey central.
Liked history , ambience & location.
I had single room in old part of hotel which involved me carrying my suitcase through winding route, doors & staircases. I am pensioner but no one offered help with my case even when I asked about lift . None. In morning I was told they could have helped me. Too late. Room description was inaccurate it did not have desk or work area. In fact room was so small there was barely any space to put my things. Obstacle course to get from bed to bathroom. Chair or waste bin blocking clear access. Bathroom was decent size but not even small space to put my toiletries. Door to bathroom opened outwards on a step so one had to balance on edge to get in. It was impossible to sit on wc normally as double toilet roll holder placed incorrectly. As I paid £150 for 1 night excl breakfast I thought accommodation was extremely poor value for money .I do wish hotel designers stayed in rooms they create. Good looks are not enough!
Location
Room very small no lighting to get ready by long mirror .
Clean, cool room, great bar and friendly helpful staff
There wasn’t anything to dislike
Lovely hotel, old world charm in a central location. Staff were very friendly, helpful and informative.
Food was delicious and we were upgraded to a room with a free standing bath, which was a treat . The location is brilliant, right by the cathedral and it is a beautiful old building with lovely staff!
Our room was at the front of the hotel with large windows in the bedroom and bathroom, overlooking the street. However, these had plain glass in them and meant that we had to keep the blackout curtains shut and the lights on all the time we were in the room. I was always worried about the curtains parting when in the bathroom, resulting in a quick flash to the poor people outside! This could probably be remedied by some blinds on those windows!
Also, people need to be aware that due to the buildings age, there are quite a few steps to negotiate inside!
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