The Maids Head Hotel

Hotels
•
Classic British Hotels
8.6 (5225 reviews)
Tombland , Norwich , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central Location
Friendly Staff
Cons:
Food Quality in Bar
Noise from Deliveries

Categories

Cleanliness
8.28
Rooms were comfortable and clean but a little tired.
Service
8.95
Most staff were welcoming, helpful, and friendly.
Location
8.89
Location is very central, perfect for exploring.
Room Quality
8.44
Lovely room with amazing beds and beautiful decor.
Amenities
8.67
Hotel offered great amenities including friendly bar and restaurant staff.
Value for Money
8.53
Good value considering the central location and amenities.
Food and Beverage
8.38
Breakfast was lovely and well-presented, but bar food could improve.
Overall Experience
8.65
A very pleasant and relaxing stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:04

Property Description

Historic Charm in the Heart of Norwich

AA Rosette Restaurant and Casual Dining Menu
Indulge in exquisite dining experiences at the AA Rosette Restaurant or opt for a more laid-back meal with the Casual Dining menu, catering to all tastes.

Luxurious Rooms with Modern Amenities
Experience comfort and convenience in our rooms featuring modern bathrooms, satellite TV, and tea/coffee facilities. The blend of contemporary comforts and historic charm will make your stay unforgettable.

Convenient Location and Onsite Amenities
Explore the vibrant Tombland area from our centrally located hotel. Enjoy a drink at the oak-panelled Maids Head Bar or pamper yourself at the onsite beauty salon, Best Beauty. Book now for a perfect blend of history and luxury.

Important information:

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Please note that only dogs are allowed. A supplement of GBP 10 per pet, per night will be applied.

When booking [5] rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BLQ

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 8 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 15 years old stay for £10 per person per night when using an existing bed.
    People 2 years old and over stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5225 reviews
Cleanliness: 8.28
Service: 8.95
Location: 8.89
Room Quality: 8.44
Amenities: 8.67
Value for Money: 8.53
Food and Beverage: 8.38
Overall Experience: 8.65
M
Moinie • family_with_children • gb
10
Pros:

Complimentary Bentley rise was the highlight. Jim was a fantastic driver and tour guide

2026-05-30 • via Nuitee
J
Jackie • couple • gb
8
Access to room difficult stairs. No view.
Pros:

Breakfast ok. No coffee service at table

Cons:

See above

2026-05-30 • via Nuitee
S
Stephane • family_with_children • gb
10
Pros:

Amazing stay! Staff super friendly. The hotel is beautiful very well located and the breakfast is delicious

2026-05-30 • via Nuitee
C
Clare • couple • gb
10
Staff were excellent friendly, helpful and cheerful will definitely be staying here again
Pros:

The hotel was comfortable and clean interesting period property

2026-05-29 • via Nuitee
L
Lyn • couple • nz
9
Great stay have rebooked in a week
Pros:

Staff could not have been more helpful. Hotel also stored or excess luggage and passports

Cons:

Shower over bath was a bit awkward

2026-05-29 • via Nuitee
L
Linda • couple • gb
10
Excellent location. Wonderful staff and a delicious breakfast.
Pros:

Location was excellent. Room was a good size. Check in staff were very helpful and friendly.
A delicious breakfast. We would definitely stay again.

Cons:

It would have been nice to be aware that the Bentley experience was only available at weekends as we had been looking forward to this.
Parts of our room were very dusty especially at the side of the bed. Window surrounds need cleaning.
Small travel sized shampoo and body was would have made bathing a lot easier.

2026-05-29 • via Nuitee
D
Dan • couple • gb
9
Lovely hotel in central Norwich.
Pros:

Lovely hotel, nice mix of the old and modern. The restaurant/ bar area is really nice.

2026-05-29 • via Nuitee
S
Stephen • solo_traveller • gb
10
A great stay
Pros:

great room, great staff and great breakfast. location was good too

Cons:

it was all good

2026-05-29 • via Nuitee
S
SteveWilmington • family_with_children • gb
8
Great location and comfortable room; ideal for a mini-break and visiting Norwich city centre.
Pros:

Room and bed comfortable; good cleanliness, including public areas; effective air conditioning; excellent breakfast (quality and choice); attentive restaurant staff; lots to see-and-do within easy walking distance.

Cons:

Lots of stairs/steps to negotiate; restaurant lacking atmosphere (it needs to attract more customers!); restaurant/bar/buffet areas need a 'refresh'; more servers required for bar and courtyard areas.

2026-05-28 • via Nuitee
T
Terence • couple • es
8
This is a great hotel for a city break with quality and service .
Pros:

Breakfast was good with a broad offering at the buffet. Staff were efficient and friendly. Hotel is well located to explore the city on foot. The decor is stylish and nicely done.

2026-05-28 • via Nuitee
C
Caroline • solo_traveller • au
6
Pleasant but simple fixes in bathroom would make it more user friendly
Pros:

Central location

Cons:

Bathroom very basic - no towel rails and only one hook on back of door

2026-05-28 • via Nuitee
G
Graeme • family_with_children • gb
10
2026-05-28 • via Nuitee
P
Pam • couple • gb
10
Excellent location, good food and pleasant staff.
Pros:

Location, staff, the unexpected upgrade!!

Cons:

Maybe paying to park!

2026-05-27 • via Nuitee
L
Lars • solo_traveller • gb
9
Pros:

Good location and parking (paid) was very useful. Rooms are fine. Staff generally friendly and competent wit a few exceptions.

Cons:

Nothin in particular, although breakfast service was slightly chaotic

2026-05-27 • via Nuitee
A
Andrew • couple • gb
10
2026-05-26 • via Nuitee
S
Samantha • solo_traveller • gb
9
Great Team Work From Staff
Pros:

My room had a cracked window awaiting repair with a notice not to open it. It was an extremely hot May bank holiday weekend and I was not going to be at all comfortable without having a window open.

The staff were fantastic in not only moving me to another room in the hotel but upgrading me to a much larger room which was very much appreciated indeed.

Great team work from the staff and a very relaxing stay.

Cons:

Nothing !

2026-05-26 • via Nuitee
L
Lucinda • extended_group • gb
8
2026-05-26 • via Nuitee
L
Lynne • couple • gb
8
Fabulous-will be booking again.
Pros:

Really old property -nicely done.

Cons:

Nothing

2026-05-26 • via Nuitee
D
Deborah • family_with_children • gb
9
Impressive hotel, good value, very comfortable stay, we will be back.
Pros:

Hotel room very comfortable hotel staff very helpful and friendly always someone on hand to assist. Restaurant was lovely had some nice vegetarian options. The hotel had plenty of parking available and was both modern yet traditional. Would recommend and stay there again.

Cons:

Always feel in every hotel they could offer a few more vegan options. We invited family to hotel for dinner(2 are vegans ) they did have a couple of choices for them but not many.

2026-05-26 • via Nuitee
C
Christian • solo_traveller • ch
10
Pros:

Very cool hotel, one of the oldest in the country and a really good experience to feel the classic british aura

2026-05-25 • via Nuitee