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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Kid meals
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Key card access
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Bike tours
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Mobile app for room service
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Themed dinner nights
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Norwich
AA Rosette Restaurant and Casual Dining Menu
Indulge in exquisite dining experiences at the AA Rosette Restaurant or opt for a more laid-back meal with the Casual Dining menu, catering to all tastes.
Luxurious Rooms with Modern Amenities
Experience comfort and convenience in our rooms featuring modern bathrooms, satellite TV, and tea/coffee facilities. The blend of contemporary comforts and historic charm will make your stay unforgettable.
Convenient Location and Onsite Amenities
Explore the vibrant Tombland area from our centrally located hotel. Enjoy a drink at the oak-panelled Maids Head Bar or pamper yourself at the onsite beauty salon, Best Beauty. Book now for a perfect blend of history and luxury.
Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.
Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.
Please note that only dogs are allowed. A supplement of GBP 10 per pet, per night will be applied.
When booking [5] rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 8 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 15 years old stay for £10 per person per night when using an existing bed.
People 2 years old and over stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great hotel, fantastic location.
My room has condescended dripping from roof above the bed during my stay, unpleasant to be woken up with water dripping on bed and face.
Perfect location and beautiful hotel! Steps away from the cathedral and quaint shops and restaurants. The room was comfortable and cool since it was 35 degrees outdoors ! Great historic building and beautifully decorated. We didn’t eat there but the breakfast smelt fantastic! The staff were friendly and helpful. Parking on site .. overall a perfect experience.. thank you
Location was central and within walking distance of the train station.
The room we had needed a little tlc, room was small with very little room each side of bed, if you plan to stay here perhaps upgrade to a larger room. No ventilation for bathroom, mirrors in bathroom and bedroom steamed up, front of tv and the wallpaper in bedroom became damp. The air con didn’t seem to work, we did report to reception but unfortunately nothing appeared to be done. We thought the quality of food was poor. Personally I would say 3 star hotel, hubby thought 2 star.We would not stay here again, but saying that there were return guests.
The location of this hotel is simply unbeatable. Situated right by Norwich Cathedral, every other major site is within easy walking distance. Norwich itself is an extremely walkable city, but staying in the middle of it all meant we could hit all the tourist destinations on foot. I'm sure there are more luxurious hotels in Norfolk, but if your aim is to do Norwich without a car, then I would absolutely recommend this hotel just based on the location.
Absolutely loved all the lounging areas scattered around the hotel.
The staff were also very friendly and helpful.
Would stay again if returning to Norwich.
Just a few minor niggling issues. The breakfast buffet ran out of items a few times. The "fresh" fruit looked like it had seen better days and was totally unappetising. We had requested a firm mattress, but not only were we not offered a room with one, no mention of our request was made. Decor in the rooms was soulless (shame, as this is the oldest hotel in the UK). But, none of these things would put me off returning.
The location, the service and the staff.
I didn’t like the fact that the shower head, though large and powerful, was fixed so that I couldn’t direct the flow of water where I wanted. I also didn’t care for having to step into the bath to use the shower. On reflection, I should have asked for a room more suitable for disabled people. Odd comment, possibly, but the wallpaper was unpleasant! Finally, although staff helped me, it was tricky having to use stairs to access the lift. And I needed a small fridge in my room.
The ambience, location were ideal
The Bentley wasnt available for our visit
Breakfast. The choice of food and the service were both excellent.The cleaning ladies were all lovely and working so hard to present every room in an immaculate condition. All the servers in the breakfast room were so helpful, in particular the young lady with the reddish hair and a plait. Lastly the location is perfect, just opposite the cathedral.
Can’t think of anything. I am elderly and would have liked more pillows as I sleep sitting up, but I’m sure that if I had asked they would have been provided.
The location is great and in a lovely and historic part of Norwich. Friendly staff and clean and comfortable rooms.
The good location means that if you have the windows open it can be a bit noisy. The lack of air conditioning also means the room could be very hot in the warmer months although in room fans are provided.
Location
Room was dated and areas not clean ., sink resin blocked partial damage dirt rising when sink drained ..
Windows external glass held in with insulating tape !
Great location, attentive staff, excellent food.
Great location next to the cathedral. Easy car parking with EV charging.
Airless - need to open more windows.
The breakfast room was stuffy and stale and cooked food smelt throughout the hotel.
Our room was poorly lit and a bit tatty.
Curtain hooks missing. Lumpy old pillows. Stained bathroom floor. All rather unloved and no attention to detail.
We enjoyed the room very much. Very unique. Large writing desk. Helpful staff. Great bar and restaurant. Good location.
Great shops and restaurants nearby. A charming hotel!
Tess and Michael
No complaints.
The location in the centre of the city was great. Parked the car at the hotel and did not need to use it again all weekend
It is a quirk of the building due to its age that floors are uneven and steps are different sizes. Maybe some more warnings for guests who may have mobility issues, wearing high heels or admiring the build rather than watching their feet when walking about.
Location, historical aspect of hotel, links to CJ Sansom's novel, 'Tombstone'.
N/A
Age and plenty of places to sit
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