The Goodwin

Hotels
8.6 (540 reviews)
1 Haynes Street , Hartford , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Limited breakfast
Service issues
Maintenance concerns

Categories

Cleanliness
8.31
Clean and comfortable rooms, but some issues with maintenance and service.
Service
9.28
Staff was friendly and accommodating, addressing issues promptly.
Location
9.32
Great location, many attractions within walking distance.
Room Quality
8.27
Rooms described as clean and handsome, but some issues with size and amenities.
Amenities
8.3
Limited breakfast options and some amenities were not available during stay.
Value for Money
8.76
Hotel offers good value considering the location and service.
Food and Beverage
7.81
Breakfast options are limited and some guests expressed disappointment.
Overall Experience
8.78
Overall enjoyable stay despite some hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:44

Property Description

Luxurious Accommodations
Experience comfort and style at The Goodwin, located in the heart of Hartford. Each room is thoughtfully designed with a seating area, flat-screen TV, work desk, and a coffee maker for your convenience.

Convenient Amenities
Stay productive with our fitness centre and business centre, or unwind at the bar with a refreshing drink. Free WiFi is available throughout the property, ensuring you stay connected during your stay.

Culinary Delights
Indulge in a culinary journey at our on-site restaurant, offering a delectable selection of Italian dishes. Whether you're craving a hearty meal or a light snack, we have something to satisfy your palate.

Book your stay at The Goodwin now and elevate your Hartford experience to new heights.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for US$25 per person per night when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 540 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.78
M
megan solo_traveller us
10
2026-05-07 via Nuitee
J
Jeff solo_traveller us
6
Underwhelming
Pros:

Limited

Cons:

Room 512, short windows, mattress tired and bouncy

2026-05-04 via Nuitee
A
Alexa family_with_children us
5
Stuff was friendly.
Pros:

Location was amazing.

Cons:

It was not very clean. Especially bathroom. Had mold in the bathtub around the drain and hair. AC was not working properly

2026-04-21 via Nuitee
R
Richard family_with_children us
10
2026-04-13 via Nuitee
T
Tara couple us
9
Great!
Pros:

Our room was great, the bed was super comfortable and we loved the overall vibe!

Cons:

Hair dryer needs to be replaced

2026-04-06 via Nuitee
D
darcieg312 Business
10
⭐️⭐️⭐️⭐️⭐️ A Consistently Exceptional Stay — My Go‑To Hotel Every Time
Pros:

I’ve now stayed at The Goodwin three times, and each visit has been exceptional. It has become my automatic first choice whenever I’m in the area. The location is incredibly convenient—an easy walk from the train station or a quick ride share—making travel seamless and stress‑free.

From the moment I’m dropped at the front door, I’m greeted warmly, and that level of hospitality continues throughout my stay. The hotel is beautifully maintained, with a timeless charm and an attention to detail that truly stands out. Cleanliness is consistently excellent; every space feels fresh, cared for, and thoughtfully prepared.

The rooms themselves are a highlight. Each one feels unique, with gorgeous tile floors and a shower that honestly feels like a dream—spacious, modern, and designed for pure comfort. Despite being in a central location, the rooms are remarkably quiet, offering a peaceful retreat at the end of the day.

What keeps me returning, though, is the staff. They consistently go above and beyond. On my most recent visit, Bren and Peta took the time to stop and speak with me, and every interaction I’ve had with the team has felt genuine and attentive. They’re always on top of things, and it shows.

For the level of service, comfort, and overall experience, The Goodwin offers exceptional value. Each stay feels elevated and memorable, and I always leave looking forward to the next visit.

I can’t recommend it highly enough.

2026-04-02 via Tripadvisor
J
Joel solo_traveller us
9
2026-04-01 via Nuitee
M
MADELYN extended_group us
8
The Hotel is welcoming and everyone was friendly.
Pros:

The 2 queen-size beds and the room size were comfortable accept the pillows too soft I woke up with pain in my shoulders and neck,but everything else was exactly as described on their website. The bar was loud on Friday night,but everyone looked comfortable enjoying their drinks as the DJ played music it was a nice atmosphere. The location was excellent close to everything especially People’s Bank.

Cons:

The hotel is located near every thing,the valid parking, no rugs in the room and no smoking area in the hotel.

2026-03-30 via Nuitee
H
Heather couple us
9
2026-03-22 via Nuitee
A
amandalW8800PR Family
10
Excellent Stay!
Pros:

We had an excellent stay here — wonderful staff, beautiful rooms, comfortable beds! Highly recommend

2026-03-07 via Tripadvisor
G
G8644YZjacquesr Business
10
Pleasure visit
Pros:

Bridgette and Jeslynne were extremely helpful professionals and were a pleasure to work with. I definitely appreciate they’re attitudes and smiles

2026-02-17 via Tripadvisor
R
Rondiene extended_group us
4
Pros:

Very poor customer service

Cons:

Customer service

2026-02-13 via Nuitee
4
447jeffreyo Business
10
Fantastic hotel - quaint
Pros:

The experience was short but fantastic! Visited for work and the location is great, the vibe and look of the hotel is fantastic- rooms are big and comfortable and so well appointed- the best part was the service- everyone made me feel at home with service with a smile and the manger went out of her way to make sure I had a great stay- highly recommend it! Thank you Suanette for the hospitality

2026-02-11 via Tripadvisor
P
PJMS2014 Couples United Kingdom
2
Terrible Service
Pros:

We were due to stay here but because of the snow storms on the East Coast we got stranded in Boston for a extra night we called the Goodwin to explain and ask if we could move the booking to the day after as trains and busses were back running they advised us to go through Booking.com so we did we changed the date followed by a email explaining . Not only did the Goodwin bother to reply or acknowledge our email we lost our money and had to re book another hotel . For they money the Goodwin charge per night we expected at least a acknowledgment and a yes or a no - Terrible Customer Service and we would neither recommend or book here again Not even worth a 1/10 Bad Service from the staff

2026-01-28 via Tripadvisor
Z
Zachary couple us
10
2026-01-20 via Nuitee
L
Lawrence couple us
1
Call me at 860 995-7627
Pros:

Don’t know as the couldn’t fine our confirmed res that was made in Oct

Cons:

Didn’t stay no rooms available

2026-01-19 via Nuitee
E
Erin extended_group us
10
Chic hotel with a beautiful interior!
Pros:

Awesome location in a safe area with valet and a wicked cool late night bar!

2026-01-19 via Nuitee
D
Dorothy family_with_children us
4
Disappointing.
Pros:

Room was spacious and charming. The layout was really good, with a little hallway leading to the room. Color scheme was nice.

Cons:

Service was terrible. They seemed really short-staffed. The housekeeping did not arrive, and upon my multiple requests, it seemed like the front office has no control or relationship with the housekeeping. Were they hired as a separate company? No coffee in room. Coffee that was supposed to be provided in the Event space was not always available as promised.

2026-01-19 via Nuitee
J
Jolynn couple us
10
2026-01-19 via Nuitee
R
raisaroof Friends getaway Bloomington, Indiana
10
Wonderful experience
Pros:

Absolutely beautiful hotel. Rooms were clean. Beds were so comfortable. Close to great restaurants and the train station.

2026-01-16 via Tripadvisor