The Goodwin

Hotels
8.6 (522 reviews)
1 Haynes Street , Hartford , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Limited breakfast
Service issues
Maintenance concerns

Categories

Cleanliness
8.31
Clean and comfortable rooms, but some issues with maintenance and service.
Service
9.28
Staff was friendly and accommodating, addressing issues promptly.
Location
9.32
Great location, many attractions within walking distance.
Room Quality
8.27
Rooms described as clean and handsome, but some issues with size and amenities.
Amenities
8.3
Limited breakfast options and some amenities were not available during stay.
Value for Money
8.76
Hotel offers good value considering the location and service.
Food and Beverage
7.81
Breakfast options are limited and some guests expressed disappointment.
Overall Experience
8.78
Overall enjoyable stay despite some hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:44

Property Description

Luxurious Accommodations
Experience comfort and style at The Goodwin, located in the heart of Hartford. Each room is thoughtfully designed with a seating area, flat-screen TV, work desk, and a coffee maker for your convenience.

Convenient Amenities
Stay productive with our fitness centre and business centre, or unwind at the bar with a refreshing drink. Free WiFi is available throughout the property, ensuring you stay connected during your stay.

Culinary Delights
Indulge in a culinary journey at our on-site restaurant, offering a delectable selection of Italian dishes. Whether you're craving a hearty meal or a light snack, we have something to satisfy your palate.

Book your stay at The Goodwin now and elevate your Hartford experience to new heights.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for US$25 per person per night when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 522 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.78
R
Rondiene • extended_group • us
4
Pros:

Very poor customer service

Cons:

Customer service

2026-02-13 • via Nuitee
Z
Zachary • couple • us
10
2026-01-20 • via Nuitee
J
Jolynn • couple • us
10
2026-01-19 • via Nuitee
L
Lawrence • couple • us
1
Call me at 860 995-7627
Pros:

Don’t know as the couldn’t fine our confirmed res that was made in Oct

Cons:

Didn’t stay no rooms available

2026-01-19 • via Nuitee
D
Dorothy • family_with_children • us
4
Disappointing.
Pros:

Room was spacious and charming. The layout was really good, with a little hallway leading to the room. Color scheme was nice.

Cons:

Service was terrible. They seemed really short-staffed. The housekeeping did not arrive, and upon my multiple requests, it seemed like the front office has no control or relationship with the housekeeping. Were they hired as a separate company? No coffee in room. Coffee that was supposed to be provided in the Event space was not always available as promised.

2026-01-19 • via Nuitee
E
Erin • extended_group • us
10
Chic hotel with a beautiful interior!
Pros:

Awesome location in a safe area with valet and a wicked cool late night bar!

2026-01-19 • via Nuitee
E
Emanuel • couple • us
10
Pros:

Everything

2026-01-14 • via Nuitee
H
hyejin • extended_group • kr
10
2026-01-11 • via Nuitee
B
Breshey • couple • us
3
The stay was disappointing and far below the expectations of a boutique property.
Pros:

I liked the location of the hotel everything was easy to get.

Cons:

. Didn’t like the fact the refrigerator wasn’t cold in my second room. The first room we had to switch because the heat wasn’t working in the room. I didn’t like the peeling paint on the wall, in the hallway, on the elevator doors, nor the bed frame. The closet with our jackets couldn’t close because the lock was broken. The cabinets were all chipped and beat up. This was not boutique.

2026-01-09 • via Nuitee
M
Melissa • couple • us
10
2026-01-05 • via Nuitee
K
Krista • couple • us
8
Disappointing but I’d still return.
Pros:

This was our second time staying here because of the decor, location, staff. I couldn’t wait to return.

Cons:

I was sure that I had booked a room with a fireplace/LED candles, but we didn’t have one. The faucet in the bathroom wouldn’t provide any hot water. The shower was not usable because we couldn’t regulate the water temp. Once it got warm it changed back and forth from scalding to freezing.
Loved this hotel before so spent the money to return even though we could’ve stayed at a Marriott property for cheaper and to earn points.

2026-01-05 • via Nuitee
V
Vanessa • couple • us
7
2025-12-31 • via Nuitee
D
Debora A. • couple • us
8
Room nice but “breakfast” was nonexistent.
Pros:

Room was nice. Clean and comfortable.

Cons:

An advertised breakfast???
Paid for a breakfast that did not exist.

2025-12-15 • via Nuitee
M
Morra • extended_group • us
9
Pros:

Location was great, near People’s Bank Arena. Beautiful hotel.

Cons:

Room was a little tight- tough using the closet so close to the bed.

2025-12-15 • via Nuitee
M
Michael • solo_traveller • us
10
2025-12-11 • via Nuitee
D
Daniela • extended_group • us
7
Pros:

the room was handsome

Cons:

the breakfast was awful
the room and bathroom was cold
the buzzing from the electrical closet was disturbin

2025-12-10 • via Nuitee
M
Marie • couple • us
10
Pros:

Staff was friendly and the hotel was in a great spot right downtown! Many things to do within walking distance.
Hotel was clean and beds were comfortable

Cons:

The bar Max could have used a little more help. The bartender we had was very friendly but the lady was not at all but everyone has a bad day and maybe it was a bad day for her

2025-11-15 • via Nuitee
T
Trail304731 • Friends getaway • us
10
Lovely modern hotel.
Pros:

Lovely hotel. Clean and comfortable. Great location. Updated with many convenient plugs for devices.
Friendly and professional staff.
We would definitely return.
Only con- no decaf coffee on breakfast buffet.

2025-10-14 • via Tripadvisor
B
Bharath • couple • ae
1
Pros:

Location

Cons:

The second day pool bar was not available and the asked me to take the drink from beach bar due to a private party which I am not aware during booking, if they have told me earlier than I would never go to a place to book my holiday with a half facility to serve me. Really disappointed with the management ….. not a good service……

2025-10-14 • via Nuitee
L
Lars • couple • de
8
2025-10-08 • via Nuitee