Best Western The Inn & Suites Pacific Grove

Hotels
•
Best Western
8.2 (586 reviews)
660 Dennett street , Pacific Grove , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Clean updated rooms
Quiet atmosphere
Cons:
Dirty floors
Uncomfortable beds
Unfriendly service

Categories

Cleanliness
6.84
Issues with dirty floors and an overall run-down appearance.
Service
8.31
Mixed reviews on service; some guests found staff unfriendly.
Location
9.85
Great location, close to beach and downtown.
Room Quality
7.3
Rooms described as run down with musty smells and uncomfortable beds.
Amenities
7.83
Limited amenities mentioned; some conveniences but generally outdated.
Value for Money
7.79
Prices considered too high for the quality received.
Food and Beverage
8.34
Breakfast offerings were standard and not impressive.
Overall Experience
9.31
Some guests had pleasant experiences despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:58

Property Description

Convenient Location
Located just 3.3 miles from Fisherman’s Wharf, Best Western The Inn & Suites Pacific Grove offers easy access to shopping and dining options.

Modern Amenities
Enjoy a daily continental breakfast, free WiFi, microwaves, compact refrigerators, work desks, and cable TV in every guest room.

Added Convenience
With electric car chargers, business services, free newspapers, and a 24-hour reception, your stay at Best Western The Inn & Suites Pacific Grove will be stress-free.

Book your stay now at Best Western The Inn & Suites Pacific Grove for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 586 reviews
Cleanliness: 6.84
Service: 8.31
Location: 9.85
Room Quality: 7.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 8.34
Overall Experience: 9.31
C
Chris • family_with_children • us
6
Not bad, but not great either.
Pros:

Location is great. Rooms are decent, even if outdated.

Cons:

Internet didn’t work for our first night — at all. Front desk staff seemed cold and disconnected from guests. Felt like the front desk staff were students who couldn’t be bothered to do their jobs well, smile, or otherwise make you feel welcome. No onsite manager at all — this motel is managed remotely from some corporate group in the Bay Area. When we had problems with the Internet, the onsite staff wasn’t able to resolve it and it took two days to get someone on site to fix the issue. We asked for compensation for this but were denied compensation for this falter in service. The young people at the front desk seemed bothered to have to deal with any of it.

Cleanliness of units could be much better. Everything seemed a little dingy and outdated. Didn’t feel completely clean (mold in bathroom, for example).

Breakfast room is too small for the property, and the options are not good. No eggs or other hot savory items. They did have waffles.

There was construction while we were there and we were not advised of this before our stay. The contractor left the outside a mess with old carpet stacked up on site.

Parking is very tight — especially if you have a tall van. They should reserve some of the very limited outside parking for tall vehicles. It was frustrating to see little sedans parked outside while they could have easily parked in the garages.

No pool or jacuzzi, it’s a converted condo complex. Should get rid of the gazebo that nobody uses and put in a jacuzzi.

2026-02-12 • via Nuitee
E
Evanete B. B. • extended_group • br
10
Foi tudo ótimo! Muito confortável e aconchegante!
Pros:

Muito confortável

2026-01-26 • via Nuitee
J
Jose / Kassandra • couple • us
10
Very cozy.
2026-01-20 • via Nuitee
L
LaShonda • family_with_children • us
7
2026-01-19 • via Nuitee
I
Ilyas • extended_group • de
10
Solch eine Unterkunft ist es auf jedenfalls auch länger wert
Pros:

Mega cooles und großes Zimmer

Cons:

Das gym hatte eine kleine Auswahl

2026-01-19 • via Nuitee
T
Tongdan • couple • us
10
2026-01-19 • via Nuitee
O
Orendorff • solo_traveller • us
9
Nice placr
Pros:

Nice locale

2026-01-17 • via Nuitee
B
Brandy • family_with_children • us
10
Pros:

Everything

Cons:

No Internet means no TV

2026-01-11 • via Nuitee
W
Wayne • couple • us
10
Cons:

Parking spaces too few and too ‘tight’

2026-01-08 • via Nuitee
N
Natalie • family_with_children • us
9
Pros:

location, so quite

2026-01-03 • via Nuitee
Z
Zhou • family_with_children • us
10
2026-01-01 • via Nuitee
A
Alexandra • family_with_children • us
10
2026-01-01 • via Nuitee
D
Daylon • couple • us
10
2026-01-01 • via Nuitee
Y
Yair • couple • il
10
2025-12-19 • via Nuitee
M
Melissa • couple • us
10
2025-12-18 • via Nuitee
P
Priscilla • couple • us
7
2025-12-16 • via Nuitee
L
loan • couple • us
1
Pros:

The room so stink , a web said ocean view but not . The room floor so dirty and sand too much in the floor

2025-12-03 • via Nuitee
A
Arnaud • couple • pf
6
2025-12-03 • via Nuitee
G
Green Maggini • solo_traveller • us
1
Thanks for nothing and I hope you’re not planning on charging me for the nothing that I have to remember you by
Pros:

Nothing to say about the property

Cons:

I didn’t like the first part of the movie but it was just a bit more of me ring the doorbell to get to pay for my room and I was just sitting there waiting for almost an hour and nobody came to the door so I just got in my car and left.

2025-11-26 • via Nuitee
A
Alvaro • couple • es
8
2025-11-20 • via Nuitee