Embassy Suites by Hilton Walnut Creek

Hotels
•
Embassy Suites Hotels
8.1 (1556 reviews)
1345 Treat Boulevard , Walnut Creek , us
+1 925-934-2500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
High parking fees

Categories

Cleanliness
7.23
Some reviews indicated cleanliness issues, including unclean sheets and ants in the bathroom.
Service
9
Multiple mentions of friendly and helpful staff, including Johnathan and Felicia.
Location
8.54
Location is convenient, though mentioned parking issues affected experience.
Room Quality
7.69
Spacious room was positively noted, but there were heating issues reported.
Amenities
8.22
Very good experience with breakfast and happy hour, but some amenities reported missing or lacking.
Value for Money
7.18
Mixed feelings on perceived value, with high parking fees and some guests feeling the price didn't match the experience.
Food and Beverage
8.23
Breakfast options and freshness were positively highlighted, though slight issues noted.
Overall Experience
8.7
General positive sentiment with some concerns overshadowing the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:34

Property Description

Convenient Location
Situated across from the Pleasant Hill BART station, our all-suite hotel offers easy access to San Francisco, Oakland, and both international airports. Explore nearby parks, golf courses, and shopping centers, or visit attractions like Six Flags Water Park and Mt. Diablo State Park.

Luxurious Amenities
Enjoy a daily cooked-to-order breakfast and unwind at our evening reception with complimentary drinks and snacks. Each suite features modern amenities such as MP3 compatible radios and wireless internet access for your convenience.

Business-Friendly
With corporate offices like Verizon, IBM, and Citibank just minutes away, our hotel is the perfect choice for business travelers. Experience comfort and convenience at Embassy Suites by Hilton Walnut Creek.

Book your stay now and experience the perfect blend of comfort and convenience at our Walnut Creek hotel.

Important information:

Guests must be at least 21 years old to check in.

Please note: A 300 USD fee will be charged if anyone smokes in the rooms at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Location

Guest Reviews

8.1
Based on 1556 reviews
Cleanliness: 7.23
Service: 9
Location: 8.54
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.7
L
Lara • family_with_children • us
8
2026-08-14 • via Nuitee
G
gwendolyng704 • Family
10
Exceptional Service from Jayla!
Pros:

My family and I recently stayed at the Embassy in Walnut Creek during a very difficult time, as we were in town for my father-in-law’s funeral. From the moment we arrived, Jayla was incredibly kind, compassionate, and helpful.

She went above and beyond to make sure we felt comfortable and cared for during our stay. Her warmth and genuine concern meant so much to our family, especially while we were navigating such an emotional time. Jayla’s hospitality truly made a difference and helped make an otherwise difficult trip a little easier.

Thank you, Jayla, for your outstanding customer service, compassion, and for treating our family with such kindness. You are a true asset to the Embassy team, and we are incredibly grateful for everything you did for us. Five stars are not enough!

Thank you,
Gwendolyn Gaines

2026-08-12 • via Tripadvisor
L
Louis • couple • us
7
It was decent, a lot of things not operating correctly so made it a mid stay.
Pros:

Property was clean

Cons:

Elevator down, internet out when we arrived

2026-08-10 • via Nuitee
L
Louis • family_with_children • us
7
2026-08-10 • via Nuitee
A
adriennec724 • Family
10
Book it!
Pros:

I’ve traveled to this location a few times and my experience has been great every time. Even with minor hiccups the team here has been wonderful especially Johnathan. Rooms are spotless and you can’t beat the welcome reception + breakfast. Looking forward to my next stay!

2026-08-09 • via Tripadvisor
W
Waiel • family_with_children • il
10
2026-08-08 • via Nuitee
R
Ryan • family_with_children • us
8
2026-08-08 • via Nuitee
S
Salvatore • family_with_children • de
8
Sehr schönes Hotel gute Ruhige Lage aber Parkplatz und Kommunikation anscheinend Schwierig.
Pros:

Sehr großes schönes Hotel. In Ruhiger Lage optimal um San Francisco gemütlich anzufahren und danach zu entspannen.

Cons:

Die Parkplatz Situation vor Ort ist eine echte Katastrophe obwohl man für den Parkplatz Geld Zahlt. Viel zu wenig Parkplätze für ein so großes Hotel das offensichtlich gut besucht ist.Die Parkplätze an sich sind für Amerikanische Autos mehr als nur eng bemessen, schon das Reinfahren ins Parkhaus mit einen großen SUV ist eine echte Herrausforderung . Wir sind oft in den Embassy Hotels in USA gewesen haben aber noch nie erlebt das das Frühstücksbüffet ohne Vorwarnung um 09:00 Uhr bereits komplett leer geräumt wird . Fanden wir echt nicht toll.Schade

2026-08-05 • via Nuitee
B
Brian • family_with_children • us
3
2026-08-04 • via Nuitee
T
Taylor • solo_traveller • us
3
Rushed and uncomfortable
Pros:

Comfortable bed, spacious and mostly clean

Cons:

Employee tapped my card and charged me extra $200 pet fee without telling me, waited over an hour to get into my room after driving all day and wasn’t communicated any of the info while I stood in lobby, toilet paper holder falling out of wall, mini fridge froze all my food, no trash bags provided, no parking after paying for it, no response from general manager after leaving a message following up on extra charges

2026-08-03 • via Nuitee
V
Vladan • family_with_children • se
6
Need improvement in almost every area
Pros:

Location only

Cons:

Cleanliness, service,staff attitude, breakfast quality

2026-08-03 • via Nuitee
C
Cyntha • extended_group • us
10
It was really nice!
Pros:

Every single staff member was exceptional. Especially Jayla at the front desk when we checked in, She was awesome!!

Cons:

The sink in the bathroom had a big crack and the stopper in the tub was not sealed to the tub and came right off. I informed the front desk.

2026-08-03 • via Nuitee
W
Wanderer23322758743 • Friends getaway
2
Please don't stay here!
Pros:

The staff was super unfriendly, and seemed to argue with every question we had. Our phone didn't work in the room, it smelled like pot everywhere, we paid thirty five dollars to park, and there was literally not one parking space available, we had a voucher for a free drink and five minutes to 5 they wouldn't let us use it, as we were headed to a concert, there were people loitering out front, no early check in or out. There is too much to write but I'll never stay again. Please don't waste your time. Thank you

2026-08-02 • via Tripadvisor
M
Maddox • family_with_children • us
9
2026-08-02 • via Nuitee
U
U6252JDtiffanyc • Friends getaway
2
Don’t stay here
Pros:

Expensive parking
Room smelled like stale cigarettes
No extra bedding
Wouldn’t let us use our drink pass 30 minutes early

2026-08-01 • via Tripadvisor
R
ruanw2020 • Family
2
Where did hospitality go?
Pros:

Terrible checkin experience, with very unfriendly front desk staff. Hotel lobby is an oven and rooms in general below expectations.

2026-07-31 • via Tripadvisor
A
A4574UAjerrym • Family
10
Great friendly staff
Pros:

The front desk staff were amazing, I think the lady’s name was Javia. She was very attentive to our request. We had a minor leak in our room and they sent someone up within minutes. I would definitely stay here again.

2026-07-29 • via Tripadvisor
V
Victoria • family_with_children • us
10
Will come again
Pros:

The ambiance of the hotel and Jayla who worked at the front desk. She was very respectful and knowledgeable of the establishment. Her reassurance made me feel this was the right hotel for my family and I.

Cons:

Parking was difficult especially since we came in at night with small children.

2026-07-24 • via Nuitee
B
Benjamin • solo_traveller • us
10
Well taken care of and great amenities!
Pros:

Everything but the parking charge was great!

Cons:

Parking charge is ridiculously high!

2026-07-24 • via Nuitee
S
Sheri • solo_traveller • us
8
Pros:

Room was very nice, hotel well kept, staff very nice and attentive, nice location, beds very comfortable and nice amenities

Cons:

Parking horrible and parking garage as well as elevators always smelled like Marijuana...a turn off

2026-07-23 • via Nuitee