Embassy Suites by Hilton Walnut Creek

Hotels
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Embassy Suites Hotels
8.1 (1532 reviews)
1345 Treat Boulevard , Walnut Creek , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
High parking fees

Categories

Cleanliness
7.23
Some reviews indicated cleanliness issues, including unclean sheets and ants in the bathroom.
Service
9
Multiple mentions of friendly and helpful staff, including Johnathan and Felicia.
Location
8.54
Location is convenient, though mentioned parking issues affected experience.
Room Quality
7.69
Spacious room was positively noted, but there were heating issues reported.
Amenities
8.22
Very good experience with breakfast and happy hour, but some amenities reported missing or lacking.
Value for Money
7.18
Mixed feelings on perceived value, with high parking fees and some guests feeling the price didn't match the experience.
Food and Beverage
8.23
Breakfast options and freshness were positively highlighted, though slight issues noted.
Overall Experience
8.7
General positive sentiment with some concerns overshadowing the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:34

Property Description

Convenient Location
Situated across from the Pleasant Hill BART station, our all-suite hotel offers easy access to San Francisco, Oakland, and both international airports. Explore nearby parks, golf courses, and shopping centers, or visit attractions like Six Flags Water Park and Mt. Diablo State Park.

Luxurious Amenities
Enjoy a daily cooked-to-order breakfast and unwind at our evening reception with complimentary drinks and snacks. Each suite features modern amenities such as MP3 compatible radios and wireless internet access for your convenience.

Business-Friendly
With corporate offices like Verizon, IBM, and Citibank just minutes away, our hotel is the perfect choice for business travelers. Experience comfort and convenience at Embassy Suites by Hilton Walnut Creek.

Book your stay now and experience the perfect blend of comfort and convenience at our Walnut Creek hotel.

Important information:

Guests must be at least 21 years old to check in.

Please note: A 300 USD fee will be charged if anyone smokes in the rooms at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 34 per day.

Location

Guest Reviews

8.1
Based on 1532 reviews
Cleanliness: 7.23
Service: 9
Location: 8.54
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.7
C
Casabonne • family_with_children • us
8
Great for location and our stay. Close to relatives.
Pros:

breakfast was great! something for everyone. room was spacious.

Cons:

Though parking was on sight, it was an additional cost and inadequate for the location.

2026-07-18 • via Nuitee
D
Daysha • family_with_children • us
10
My stain was very comfortable. My kids enjoy their selves and we will be back soon.
Pros:

I love how the property has an indoor pool very clean. The hotel room was very clean comfortable and my kids were able to enjoy themselves without any complaint. That’s why I always stay here at the Embassy suites.

Cons:

My room had a lot of dust in it. I did not complain about it because I love the embassy suite I didn’t wake up the next day with bad allergies.

2026-07-16 • via Nuitee
L
Livia • couple • us
3
Not sure I would give them another chance.
Pros:

The location based on our road trip. The parking garage security gentleman was very kind and helpful.

Cons:

Upon arrival I was told “good luck” finding parking. We have 2 family reunions in house. I could park down the street at a public parking spot. They have a garage. Parking is $36 a night, however they do not have sufficient parking for the amount of rooms they have. Once we got to our room, it was not clean. The carpet had something incredibly sticky our shoes stuck to. The sofa had something spilled on it. There were only 2 towels no soap, we went to the desk to get towels. There was a line 5 people deep. Only the person at the counter got towels. The rest of us in line for towels were told another 30 minutes. My husband went back 3 more times and still no towels. We had been on the road and wanted to both shower before bed and no bath towels just hand towels were in the room. The last time he went to ask for towels he was told that the person working was alone and could not get them. We would have to wait till morning. I also tried calling both the front desk and housekeeping from the room 11 times and no answer. In the morning, I went to the front desk, I was told they didn’t have any towels but heard that it was a problem the night before. I explained to the person at the front desk how it is unacceptable they do not have something as basic as towels available. They belong/are owned by a corporation not some mom and pop hotel where you could maybe under this happens. She did everything she could and finally after about 30 minutes someone walked out with towels. It delayed our departure from their hotel. She did really try to recover the service. However the service from check-in through the morning was not up to par. I had just stayed at Embassy Suites in Scottsdale for a couple nights and they provided 10+ service. Walnut Creek considering the area I was thoroughly disappointed.

2026-07-16 • via Nuitee
Z
Z3679ROfernandos • Family
10
Was fabulous thanks to rose from front desk would definitely come again
Pros:

Honestly Rose front desk was fabulous she did everything possible to make our stay as pleasant as possible, would definitely recommend, and will cone again thanks to rose from front desk

2026-07-13 • via Tripadvisor
L
Latrelle • couple • us
10
2026-07-07 • via Nuitee
1
160terranm • Family
2
Hotel disaster
Pros:

I recently stayed at this hotel and was extremely disappointed with the experience. The room was not properly cleaned and had a strong, foul odor that seemed to be related to a plumbing or sewage issue. I was given cleaning spray and air freshener, but that did not fix the actual problem. The shower also would not drain properly, so water built up while I was trying to use it. These are basic maintenance issues that should have been taken care of before the room was given to a guest.

The room was also missing essential amenities. Instead of face towels, there were only hand towels available. On top of that, the Wi-Fi did not work, even though it was advertised as part of the stay.

What was most frustrating was the complete lack of customer service. I tried calling the front desk multiple times, but no one answered for hours. I even contacted customer service representatives, and they were unable to reach anyone at the hotel by phone. It is unacceptable that neither guests nor customer service could get a response from the property.

Overall, this stay left me feeling frustrated, ignored, and extremely disappointed. I paid for a clean, functional, and comfortable room, but instead I dealt with unsanitary conditions, unresolved maintenance problems, missing amenities, and a serious lack of communication from the hotel staff.

2026-07-06 • via Tripadvisor
M
Matthew • extended_group • us
3
2026-07-04 • via Nuitee
S
Salvador • solo_traveller • us
10
2026-07-03 • via Nuitee
T
Tadika • family_with_children • us
5
Pros:

Breakfast was good.

2026-07-03 • via Nuitee
D
Diamond • solo_traveller • us
10
2026-07-01 • via Nuitee
D
Diamond • solo_traveller • us
10
2026-07-01 • via Nuitee
P
Pamela • solo_traveller • us
3
Cons:

The sofa bed was broken.
The phones in the rooms did not work.
The smoke alarm went off in the middle of the night and staff had to stand on our bed to remove it.
The room was dirty.

2026-07-01 • via Nuitee
J
Juan • solo_traveller • us
9
2026-07-01 • via Nuitee
D
Daniel • family_with_children • us
8
2026-06-29 • via Nuitee
D
Daniel • family_with_children • us
9
2026-06-29 • via Nuitee
L
Linda • couple • us
10
Beautiful, comfortable, clean hotel. Staff is very helpful
Pros:

Very beautiful and clean hotel. Good breakfast too and dog friendly

Cons:

Parking is kind of crazy. We eventually parked in the public parking next door and saved some $

2026-06-29 • via Nuitee
K
K374LKbillm • Couples • Long Beach, Long Island, New York
10
Great breakfast and bar!
Pros:

Thanks for extending the bar time for us. This two drinks really helped us out! The breakfast here is the best free breakfast we experienced in all of our travels.

2026-06-28 • via Tripadvisor
L
Lissette • family_with_children • us
10
Great location for A few days!
Pros:

Clean and great location. Across from Bart.

2026-06-28 • via Nuitee
R
Rosemary • couple • us
4
It was disappointing
Pros:

The staff was nice and welcoming and they had vouchers for free drinks

Cons:

Our room did not have a telephone in it and the Ac was broken. The room also was a little dirty.

2026-06-27 • via Nuitee
P
Patel • family_with_children • us
1
Horrible stay due to ride staff and incorrect room
Pros:

Location

Cons:

Rude staff. I reserved a double bed but got a king becauae they were sold out. The staff didn’t try to help.

2026-06-25 • via Nuitee