Embassy Suites by Hilton Temecula Valley Wine Country

After room was not made up by 4 PM. We asked for basics like towel. Garbage Dump and coffee. desk said it would be done. Returned at 10:30pm Nothing has been done.

I checked in after driving all day, I was tired. The AC in the room was not cooling properly, I called the front desk and informed them, they asked me to give it some time, after a while I called again the AC was still not cooling the room, this time they told me they will send a maintenance representative to take care of the issue. While I was waiting, I started noticing other maintenance issues, such as the caulk around the tub, paint on the tub where they tried to fix it. Front door lock not working properly. Additionally, it seemed it had been a while since the last time it was vacuumed, there was a screw on the carpet and other debris I did not recognized. I got tired of sweating and waiting in the room, I went to the front desk and told the lady I needed a different room. She asked if maintenance was in my room, I told her no and I was not willing to wait. When I arrived in the new room, the difference was appalling. AC worked, it was clean and in good state of repair. Thats when it hit me, why would they initially assign me to a room that had issues. Very disappointing and frustrating. I was there to bury my wife the next day, they made a difficult occasion feel even worse.

Nothing

Hot tub out of order , room door broken in one room had to move my parents to another then my sister ls room no ac . Elevator felt like it was outdated took forever n jerky

The property is horribly run down. There were ants and spiders in our “upgraded” room. The pool chairs were falling apart. There was no space in the breakfast area to sit and eat. For the price, I would not recommend this property.

Our room was so dirty… and the AC was super loud. Our balcony door couldn’t lock.

The aircon wasn’t working in our room so we changed rooms 3 times. And still had to sleep a night in the unbelievable heat. We were told that we are free to check out if we wanted to at 9pm. Being a visitor to the USA that was not possible at that late hour. The next morning they changed our room. However on the last day of our stay the pool was discoloured and couldn’t be used. We returned for our second stay the next week and guess what there was no breakfast available. Not a word about making up to us either. Later we also requested for a late checkout tomorrow and without hesitation were told it’s chargeable. $75 to check out at 5pm. As our flight is at 10. Pretty unfair when we tolerated all the shortcomings of our stay both times. Pretty unhappy with the hotel overall.

The aircon wasn’t working in our room so we changed rooms 3 times. And still had to sleep a night in the unbelievable heat. We were told that we are free to check out if we wanted to at 9pm. Being a visitor to the USA that was not possible at that late hour. The next morning they changed our room. However on the last day of our stay the pool was discoloured and couldn’t be used. We returned for our second stay the next week and guess what there was no breakfast available. Not a word about making up to us either. Later we also requested for a late checkout tomorrow and without hesitation were told it’s chargeable. $75 to check out at 5pm. As our flight is at 10. Pretty unfair when we tolerated all the shortcomings of our stay both times. Pretty unhappy with the hotel overall.

The AC was making a large noise everytime it turned on. This happened late in the evening, so had to wait till morning to let them know. This made it difficult to sleep.

The fact that the restaurant was closed, I didn’t think that was a good idea especially on the weekend

The AC was down in the room that I was initially given. That room was on the 3rd floor and furthest away from the elevator. After waking up sweating at 4am, the the receptionist on duty gave me a second room to try. That room was on the fourth floor. Opening the door of that room was like walking into a snoop dog/ Wiz Khalifa tour bus. The weed smoke saturated everything in the room. The last room had no issues.

The only thing I didn’t like was that the tube got clogged up and the sink.

There wasn’t anything not to like and the price was perfect.