Henley Park Hotel

Location.

The closeness to the Walter e convention center made it the perfect place to stay for events. The hotel is pretty close to many places to dine at as well.

I loved the historic style and comfort. The price was great for the location. I enjoyed a delicious afternoon tea in the restaurant on site. The staff was warm and welcoming. The bed slept good. I loved that I could crack the window for fresh air.

The accommodations provided a high level of comfort and satisfaction.

I booked the hotel to exhibit at a trade show with original check-in date on Monday, 3/23. American delayed and eventually cancelled the flight. I called the hotel to notify them of the cancellation, that I would not be arriving until the following morning, and asked if they would still charge for the missed night since the flight cancellation was out of my control. The hotel staff person was very professional and instructed me to email the hotel a copy of my flight booking, proof of the flight cancellation, and an explanation of the situation and when I expected to arrive. In answer to the question about charging for the extra night, she said management would contact me. I asked if the room would be ready since I was arriving around 9am the following morning rather than the normal 3pm check in time. She shared that my bags could be stored there at no charge if the room were not ready (standard protocol for any hotel I've ever stayed at).

When I arrived Tuesday morning, the front desk person checked me in and gave me a key. When I asked about the room charge for Monday night, she said management would contact me.

Management never contacted me. I had to contact them. After multiple conversations during my stay with no resolution, I check out and Monday night was on the bill. When I spoke with management again, they informed me that Monday was charged because I checked in early on Tuesday.

At no time did hotel staff inform me that checking in early would result in being charged for Monday night. Otherwise, I would have stored my bags, went to work, and checked in that evening, as any reasonable person would do in lieu of paying $567 to store my bags in a hotel room for a few hours instead of the hotel luggage closet for free.

My last call with a hotel manager was 3/31, and that person stated they would call me back. As of today, I have not received a call back.

Bottom line: I understand hotel cancellation policies and cancellation charges, but don't charge me and say it was because I checked in early when you never communicated that checking in early was tied to the question of Monday night's cancellation. And again...$567 to store bags.

Everything! Nice staff, great location. One night, we ran out of water, and although there were no vending machines at the hotel, staff provided a bottle at no cost.

Location and staff

Very clean, nice furnishings, beautiful lobby and bar, helpful desk crew and valet.

Perfect location. So clean

La chambre était propre et l’hotel très beau dans un monument historique.

The room was so cozy and comfortable. This hotel was so charming and staff was very kind and welcoming. Beautiful interior, beautiful decor.

地點、古色古香

Die Lage ist top und das Personal ist unglaublich nett und hilfsbereit!