Quality Inn & Suites Aiken East

Hotels
Quality Inn
5.9 (302 reviews)
3608 Richland Avenue West , Aiken , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean room
Cons:
Inconsistent cleanliness standards
High prices for inadequate facilities

Categories

Cleanliness
3.79
Multiple reviews indicate issues with cleanliness and cigarette smoke smell in the room.
Service
8.26
Many reviews highlighted friendly and helpful staff.
Location
7.3
Great location as mentioned in several positive reviews.
Room Quality
5.75
Some rooms were clean and comfortable, but others had maintenance issues.
Amenities
5.78
Amenities were satisfactory, but issues noted with pool cleanliness.
Value for Money
4.74
Comments suggest that the price is high for the quality experienced.
Food and Beverage
5.79
Breakfast was liked by many, but availability of certain items was inconsistent.
Overall Experience
5.76
Mixed reviews overall, with some pleasant experiences overshadowed by issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:45

Property Description

Convenient Location
Located just minutes from Augusta Regional Airport, the Quality Inn and Suites in Aiken, SC offers easy access to key attractions like the University of South Carolina Aiken and Aiken Regional Medical Center.

Relaxation and Recreation
Guests can unwind and enjoy amenities like a seasonal outdoor pool, indoor hot tub, and sauna. For those looking to explore, the Aiken Triple Crown Race and downtown Aiken are just a stone's throw away.

Comfort and Convenience
From free deluxe continental breakfast to in-room whirlpool bathtubs, this hotel caters to the needs of every guest. The pet-friendly policy and on-site Safari Lounge add an extra touch of hospitality to your stay.

Book your stay at Quality Inn and Suites for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, May 23, 2026 until Wed, Sep 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAE

Location

Guest Reviews

5.9
Based on 302 reviews
Cleanliness: 3.79
Service: 8.26
Location: 7.3
Room Quality: 5.75
Amenities: 5.78
Value for Money: 4.74
Food and Beverage: 5.79
Overall Experience: 5.76
C
Carl couple us
10
2026-08-31 via Nuitee
R
Robin solo_traveller us
1
Pros:

Absolutely nothing.

Cons:

It was disgusting. There was cigarette ashes on the table and the nightstand. The room smelled like smoke. There was some sort of fluid on the wall of the bathroom. I left and got another room.

2026-08-02 via Nuitee
C
Cheryl solo_traveller us
10
Wonderfully refreshing!
2026-07-24 via Nuitee
B
Brenda family_with_children us
4
I felt cat fished with old pictures.
Pros:

The location that's all and staff was very friendly.

Cons:

I had a bullet hole in wall flying cockroach ruined our life the mattress is all of 9 inch thick on rails the pillows where flat.. we traveled for university tour so it was 100 dollars for a few hours of sleep. They cat fish ppl with pictures of the hotel when they first opened... Pool was dirty dirty my legs felt slimmy after I dipped my foot in it ...

2026-07-23 via Nuitee
L
Lee solo_traveller us
6
Pros:

The price was exceptional. The room provided what we needed. The beds were exceptionally comfortable. It was clean.

Cons:

A couple of wall socket covers were missing. There was only one wash cloth in the room until I asked for another. There were no grab bars in the shower. It was an older motel and the repair work on the room over time was clearly obvious (,cosmetic issue only).

2026-07-11 via Nuitee
T
Taylor solo_traveller us
7
2026-07-11 via Nuitee
H
H solo_traveller us
3
Convenient when you’re tired
Pros:

The desk clerk was pleasant

Cons:

The room needs many repairs and a complete cleaning. To walk in the bed and the room appeared clean, but the desk chair was disgusting.

2026-07-09 via Nuitee
J
Jaynee couple us
8
2026-06-23 via Nuitee
W
Walden solo_traveller us
6
Pros:

I like that the rooms were clean and comfy

Cons:

They could use a bigger breakfast selection and keep up with selection especially on Sundays i went to make a egg and sausage sandwich and there was no eggs or sausage and they need to update the pictures the rooms look nothing like the pictures

2026-06-22 via Nuitee
K
Kerrie couple us
10
2026-06-19 via Nuitee
B
Brittani couple us
10
2026-06-18 via Nuitee
Y
Yoselin couple us
9
2026-06-18 via Nuitee
A
Ashley solo_traveller us
7
2026-06-16 via Nuitee
M
Melissa solo_traveller us
10
2026-06-03 via Nuitee
D
Donna solo_traveller us
10
2026-05-27 via Nuitee
A
Aspinwall solo_traveller us
9
2026-05-13 via Nuitee
M
mccullough couple us
3
2026-05-02 via Nuitee
R
Robert extended_group gb
2
Pros:

I booked 2 rooms, one for myself and one for my coworker. My coworker wasn’t able to make the first night, and when he checked in for the second night he was told that his reservation had been cancelled and that he would have to pay for a single night himself. I called and asked for a refund for the first “cancelled” room, but have not received that refund. The hotel charged twice for one person!

2026-05-01 via Nuitee
D
Dixon-Davis family_with_children us
10
2026-04-24 via Nuitee
C
Crystal solo_traveller us
9
2026-04-15 via Nuitee