Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Luxurious room quality
Excellent amenities
Cons:
Service issues during peak times
Food quality inconsistency

Categories

Cleanliness
8.21
Issues with used towels not replaced and overall cleanliness during breakfast service.
Service
8.67
Mixed experiences; some excellent staff but significant issues with timely service during breakfast.
Location
10
Excellent location, situated in the heart of Jakarta and near shopping centers.
Room Quality
9.66
Rooms were luxurious and well-decorated, contributing positively to the stay.
Amenities
9.69
Great amenities including a large pool and tennis courts, enhancing the overall experience.
Value for Money
9.15
Generally good value for a high-end hotel, though some service aspects fell short.
Food and Beverage
7.71
Buffet experience was disappointing with issues in food replenishment during busy times.
Overall Experience
9.7
Overall a wonderful stay with some minor service issues, but significant positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:37

Property Description

Luxurious City Stay

Modern Facilities: Grand Hyatt Jakarta boasts an outdoor swimming pool, WiFi access, and on-site restaurants and bars for a convenient stay.

Elegantly Decorated Rooms: Each room is air-conditioned and equipped with modern amenities including a flat-screen TV, minibar, and en suite bathroom with luxurious toiletries.

Dining Variety: Indulge in a culinary journey with options like fresh seafood and steak at C's Restaurant, Japanese dishes at Sumire, and Western/Indonesian delicacies at Poolside Restaurant.

Experience luxury and convenience at Grand Hyatt Jakarta. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Property Video

Guest Reviews

9.1
Based on 1019 reviews
Cleanliness: 8.21
Service: 8.67
Location: 10
Room Quality: 9.66
Amenities: 9.69
Value for Money: 9.15
Food and Beverage: 7.71
Overall Experience: 9.7
A
Ammar • solo_traveller • sa
10
لو سافرت مركة ثانية سكنت فيه وأوصي السكن فيه
Pros:

اولاً جميل الفندق وخدماته وكذلك وجود اكبر مول في جاكرتا متصل فيه ووجود مسجد لجميع الصلاوات وصلاة الجمعة

Cons:

لا شيء

2026-09-12 • via Nuitee
K
Khairul Zarina • solo_traveller • my
10
Pros:

Everything. From the varieties of breakfast, excellent and friendly staffs which always put customer at the top, to the highlight of the hotel which is near the bundaran Hi. Celebrated our anniversary and decorations were stunning. Thanks to the Guest Services team - Reynatha, Cath n Rania.

Cons:

Customer service was a bit late. When we first arrived, it takes more than 30 mins for our luggages to arrive to our room. Even sometime a simple request takes at least 30 minutes

2026-09-10 • via Nuitee
K
Khairul Zarina • solo_traveller • my
10
Pros:

Everything. From the varieties of breakfast, excellent and friendly staffs which always put customer at the top, to the highlight of the hotel which is near the bundaran Hi. Celebrated our anniversary and decorations were stunning

Cons:

Customer service was a bit late. When we first arrived, it takes more than 30 mins for our luggages to arrive to our room. Even sometime a simple request takes at least 30 minutes.

2026-09-10 • via Nuitee
L
Lim • solo_traveller • sg
10
2026-09-10 • via Nuitee
S
sunarti • couple • my
10
Excellent and my best stay in jakarta so far
Pros:

Breakfast spread is yums especially local dishes, room service is fast and responsive, pool facilities are well maintained, staffs are friendly and location is very convenient to malls

Cons:

None i love this place so much

2026-09-07 • via Nuitee
N
Nur • family_with_children • my
9
2026-09-07 • via Nuitee
D
Daniele • family_with_children • it
9
2026-09-06 • via Nuitee
A
Azzam • solo_traveller • id
10
Pros:

The hospitality was so good and the staff very friendly.

2026-09-04 • via Nuitee
U
Umar • couple • pk
10
Value of money
Pros:

Nice staff , clean rooms

2026-09-02 • via Nuitee
I
Ibtissem • couple • fr
8
Très très bien
Pros:

L’emplacement, la chambre spacieuse, pas de problème pour charger les différents appareils électroniques et le petit déjeuner extra

Cons:

Pas de préparation du lit en fin de journée dommage pour un 5 étoiles et pas un vrai accueil

2026-09-02 • via Nuitee
C
Christine • couple • us
10
2026-09-01 • via Nuitee
M
Mosab • couple • eg
9
2026-09-01 • via Nuitee
S
Sham Suddin • solo_traveller • my
8
Pros:

Location.

Cons:

Nil.

2026-08-31 • via Nuitee
S
Shaikhah • couple • my
9
Good location if you like to shop at nearby malls
Pros:

The location

Cons:

Breakfast Area. Very limited choice for breakfast. Buffet area is crowded and we need to queue to secure a table. Tables are very close together.

2026-08-31 • via Nuitee
D
Diwangkoro • couple • id
9
Pros:

Everything is great

Cons:

It’s rather hard to play Netflix or Youtube in the room

2026-08-30 • via Nuitee
S
SUNNY UNG • couple • my
10
the best!!!
Pros:

Everything good!!

2026-08-30 • via Nuitee
R
Rafael • couple • us
10
Would stay here again.
Pros:

Very clean, attentive staff, beautiful place.

2026-08-30 • via Nuitee
A
Abdul Razak • couple • my
10
Enjoyable and comfortable
Pros:

Clean and big spacious rooms.

2026-08-29 • via Nuitee
A
Arshad • couple • my
10
Pros:

Convenient location, great staff & wonderful facilities.

Cons:

Nothing to dislike

2026-08-29 • via Nuitee
S
Shabeer • solo_traveller • za
9
2026-08-26 • via Nuitee