Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Luxurious room quality
Excellent amenities
Cons:
Service issues during peak times
Food quality inconsistency

Categories

Cleanliness
8.21
Issues with used towels not replaced and overall cleanliness during breakfast service.
Service
8.67
Mixed experiences; some excellent staff but significant issues with timely service during breakfast.
Location
10
Excellent location, situated in the heart of Jakarta and near shopping centers.
Room Quality
9.66
Rooms were luxurious and well-decorated, contributing positively to the stay.
Amenities
9.69
Great amenities including a large pool and tennis courts, enhancing the overall experience.
Value for Money
9.15
Generally good value for a high-end hotel, though some service aspects fell short.
Food and Beverage
7.71
Buffet experience was disappointing with issues in food replenishment during busy times.
Overall Experience
9.7
Overall a wonderful stay with some minor service issues, but significant positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:37

Property Description

Luxurious City Stay

Modern Facilities: Grand Hyatt Jakarta boasts an outdoor swimming pool, WiFi access, and on-site restaurants and bars for a convenient stay.

Elegantly Decorated Rooms: Each room is air-conditioned and equipped with modern amenities including a flat-screen TV, minibar, and en suite bathroom with luxurious toiletries.

Dining Variety: Indulge in a culinary journey with options like fresh seafood and steak at C's Restaurant, Japanese dishes at Sumire, and Western/Indonesian delicacies at Poolside Restaurant.

Experience luxury and convenience at Grand Hyatt Jakarta. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for Rp 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for Rp 250,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 844 reviews
Cleanliness: 8.21
Service: 8.67
Location: 10
Room Quality: 9.66
Amenities: 9.69
Value for Money: 9.15
Food and Beverage: 7.71
Overall Experience: 9.7
S
Safinah • couple • sg
8
Pros:

The room was comfortable and well maintained. The location was excellent, with easy access to many nearby malls, which made getting around very convenient. The facilities were amazing, and we only wished we had more time to fully enjoy and make use of them.

Cons:

One thing we didn’t quite understand was the use of the metal detector, not just for this hotel but the nearby malls. We weren’t sure how it contributed to the overall security measures, so that part was a bit confusing during our stay.

2026-03-07 • via Nuitee
V
Van Dinter-Speijers • couple • nl
8
Desondanks , aangename verblijf, centraal gelegen, direct ingang bij de Mall
Pros:

Grand café

Cons:

Geen fatsoenlijke sofa of zitting bij (voor )de lobby van het hotel

2026-03-06 • via Nuitee
M
Miro • solo_traveller • si
10
2026-03-02 • via Nuitee
H
Hasliza • couple • my
9
2026-03-01 • via Nuitee
S
Surya Mittal • couple • in
9
2026-03-01 • via Nuitee
H
Hallida • solo_traveller • my
10
2026-02-14 • via Nuitee
K
Khaledah • couple • kw
10
2026-02-12 • via Nuitee
R
Raja Azhar • extended_group • my
9
Overall is good
Pros:

Good

Cons:

Location

2026-01-31 • via Nuitee
K
Kholoud • couple • om
5
Pros:

Location

2026-01-27 • via Nuitee
S
Saleh • couple • sa
10
Pros:

جميل من جميع النواحي

2026-01-26 • via Nuitee
H
Haitham • couple • sa
10
Pros:

Everything

Cons:

Nothing

2026-01-26 • via Nuitee
A
Anand • solo_traveller • in
10
2026-01-26 • via Nuitee
N
nuralisas2019 • Family
2
Worst Hotel Experience Ever!!!!!!!
Pros:

Very disappointing experience at Grand Hyatt Jakarta.

I had a confirmed reservation made with World of Hyatt points under my own name, which had already been verified by the hotel prior to arrival. I arrived late that night around 10:00 PM with my valid identification and an infant, expecting a standard and smooth check-in.

Instead, I was asked to provide the identification of the person who transferred the points. This request was unreasonable and made little sense. The individual who transferred the points may not be immediately reachable, may not have their phone available, or may already be asleep—especially at that hour. This should not be an issue when the reservation has been confirmed under the guest’s own name from the beginning.

If there were concerns regarding the misuse of points, they should have been addressed through Hyatt’s internal systems, not by placing last-minute obstacles on legitimate guests at the front desk. If the reservation was considered questionable, it should not have been confirmed under my name in the first place.

To make matters worse, by 12:30 AM the person who transferred the points had finally woken up and had already sent their identification, yet by then it was completely pointless. The situation had dragged on far too long, and I had already decided to cancel the reservation due to how frustrating and disappointing the experience had been.

This was one of the most confusing and poorly handled check-in experiences I have ever encountered, and by far the strangest handling of loyalty points I have seen at any hotel. Very disappointing for a property of this caliber

2026-01-24 • via Tripadvisor
E
Egon • couple • de
8
Pros:

Alles gut

Cons:

Schinken zum Frühstück

2026-01-21 • via Nuitee
R
rabu • couple • sg
10
Pros:

NA

Cons:

NA

2026-01-21 • via Nuitee
S
simonhT5159QG • Couples
2
Grand Hyatt and Qantas Hotels
Pros:

I had a very disappointing experience with Hyatt Regency Jakarta after booking through Qantas.

Within five minutes of making the reservation, I noticed the dates were wrong and contacted Qantas straight away to request a simple date change. I specifically stated I was not seeking a refund.

The request was denied due to the booking being non-refundable. When I contacted the hotel directly, I was told there was no availability, despite the same room category being available online at the same price.

This situation showed a complete lack of flexibility, inconsistent communication, and poor guest service. Based on this experience, I would not recommend booking this hotel via third-party platforms.

2026-01-20 • via Tripadvisor
U
unik1881 • NONE
10
Great experience
Pros:

Fantastic location, hospitality, services, and staff friendliness. Good for solo and family vacations. Attentive staffs to meet our requests while staying in the hotel.

2026-01-19 • via Tripadvisor
S
Shareen • couple • sg
10
It was a pleasant one🤭
Pros:

The ambience was awesome - surrounded with lots of plants and comfy. The check-in and out processes were smooth. No musty smell at lobby and room.👍
Keep it up, Grand Hyatt Jakarta!

2026-01-19 • via Nuitee
T
Tengku Uzma Uzira Binti • couple • my
9
2026-01-19 • via Nuitee
J
Juhee • solo_traveller • kr
5
2026-01-19 • via Nuitee