Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Luxurious room quality
Excellent amenities
Cons:
Service issues during peak times
Food quality inconsistency

Categories

Cleanliness
8.21
Issues with used towels not replaced and overall cleanliness during breakfast service.
Service
8.67
Mixed experiences; some excellent staff but significant issues with timely service during breakfast.
Location
10
Excellent location, situated in the heart of Jakarta and near shopping centers.
Room Quality
9.66
Rooms were luxurious and well-decorated, contributing positively to the stay.
Amenities
9.69
Great amenities including a large pool and tennis courts, enhancing the overall experience.
Value for Money
9.15
Generally good value for a high-end hotel, though some service aspects fell short.
Food and Beverage
7.71
Buffet experience was disappointing with issues in food replenishment during busy times.
Overall Experience
9.7
Overall a wonderful stay with some minor service issues, but significant positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:37

Property Description

Luxurious City Stay

Modern Facilities: Grand Hyatt Jakarta boasts an outdoor swimming pool, WiFi access, and on-site restaurants and bars for a convenient stay.

Elegantly Decorated Rooms: Each room is air-conditioned and equipped with modern amenities including a flat-screen TV, minibar, and en suite bathroom with luxurious toiletries.

Dining Variety: Indulge in a culinary journey with options like fresh seafood and steak at C's Restaurant, Japanese dishes at Sumire, and Western/Indonesian delicacies at Poolside Restaurant.

Experience luxury and convenience at Grand Hyatt Jakarta. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for Rp 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for Rp 250,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 883 reviews
Cleanliness: 8.21
Service: 8.67
Location: 10
Room Quality: 9.66
Amenities: 9.69
Value for Money: 9.15
Food and Beverage: 7.71
Overall Experience: 9.7
J
John • couple • id
10
2026-04-16 • via Nuitee
A
Alexandre • extended_group • br
10
2026-04-16 • via Nuitee
R
Ritayanti • couple • id
10
Excellent
2026-04-15 • via Nuitee
S
Suvanit • couple • th
8
Thank you
Pros:

Good

Cons:

Good

2026-04-14 • via Nuitee
D
Dian Takdir • couple • id
10
2026-04-09 • via Nuitee
6
652divae • Family • Bandung, West Java, Java
10
Incredible and unforgettable experience
Pros:

This was my first time staying at the Grand Hyatt Jakarta. We stayed to celebrate our child’s birthday. Thank you to the front office team, especially Cantika, for assisting us with all our needs during our stay at the Grand Hyatt Jakarta. It was truly an unforgettable experience.

2026-04-05 • via Tripadvisor
K
Khaloud • extended_group • ae
6
2026-04-05 • via Nuitee
N
Naji • couple • sa
10
2026-04-05 • via Nuitee
4
458brenth • NONE • Panama
10
Great Hotel and Location
Pros:

This is avery comfortable hotel in a nice location. The staff at breakfast and at the Grand Club were all wonderful. The food and drinks provided at the Grand Club is probably the best we have had at any Hyatt hotel.

2026-04-03 • via Tripadvisor
M
Michael • couple • gb
9
Pros:

Location
Staff absolutely first rate

Cons:

The fact I book on Booking,com and DONT get Hyatt Points !

2026-04-02 • via Nuitee
Y
Yutong • family_with_children • cn
1
Pros:

the view and the cleanliness.

Cons:

the staff service and attitude, especially the one who checked in for me, her face feels like I owed her money. ALSO TELL THE I COME HERE FOR 2 OR 3 CLOCK WHY LET ME WAIT FOR AORUND 1 HOUR, I AM F**KING TIRED FROM AIRPORT. Of course I gonna complain seriously and tell my friends who wanna come to visit here just to stay in Kempinski Jakarta

2026-04-01 • via Nuitee
D
Discover43653500826 • NONE • Jakarta, Java
10
Staycation
Pros:

Best location for a hotel in Jakarta. Right in the heart of all the business, entertainment and shopping. Excellent hotel.

2026-03-30 • via Tripadvisor
J
Jeremy • solo_traveller • sg
9
smooth comfortable and reliable.
Pros:

breakfast had a wide selection of local and western of high quality and with manned food stations.

2026-03-30 • via Nuitee
J
Jufferie Rashid • extended_group • sg
9
Excellent Customer Service and location.
2026-03-29 • via Nuitee
Y
Y4903TDcatherines • Couples • Melbourne, Victoria
10
Our LOVE Affair continues at Grand Hyatt Jakarta .🩷🥂🍽️🤣
Pros:

Superb Service , Our second home for nearly 20 yrs we have been visiting , and this Hotel never disappoints . If there could be 6 stars this hotel well and truly reaches this bench mark . ⭐️⭐️⭐️⭐️⭐️⭐️

We have just been spoilt for 2 weeks by the most incredible Management and Staff .
From arriving with “Welcome Back “comments to seeing familiar smiling faces , we are ushered by smiling and professional Fira who had been waiting for us as our flight had been delayed by 90 mins. to our room .
A wonderful size room with large bathroom , dressing room to a large lounge / bedroom . All with magnificent , Bundaran Views . Our familiar 21 st floor.

Being a Hyatt Club member for many years our room was decorated with fresh fruit , flowers and chocolates .
Suzanna ( Front Office Manager ) and Steffi ( Director of Rooms ) Were fabulous , going over and above to welcome us back to our second home.
Rooms are beautifully spacious , 2 huge windows and superb collection of fresh white towels . Beds are SO big and comfortable made with lovely fresh white linen sheets. A big Thankyou to Komang who is always ready and waiting to spoil us in our room .

The excitement of our visit also is to see our wonderful extended family who we are greeted by every year in the Grand Club Lounge the best Club Lounge we have ever visited .
Congratulations to Paolo , Bijendra and Ludovic all connected daily with serving beautifully fresh , interesting and delicious food 6 am -10 am , afternoon tea and Evening food and drinks daily .
I recommend up grading to Club Lounge Access. You won’t be disappointed .

I must mention these beautiful Grand Club Team who attended to us over the period of 2 weeks.
Rully , Erma , Millenia , Riska , Ricky , Windi , Afiful , Ama, Tan , Rama , Rajesta and Ado. I hope I haven’t forgotten anyone please accept my apology .
Many chefs spoilt us but Tika and Adam remembered our likes and dislikes!!!! Just incredible .Fabulous , relaxing , quiet atmosphere looking out from level 22.
We do always appreciate The Jakarta Post , as we love knowing what’s going on in this great City.
We will miss our omelets , fresh fruit , healthy juices ect . Served by the most fabulous team . Morning and evening . Great wines and cocktails available also of an evening .

I recommend you visit the newish Restaurant called Club Italiano on 4 th floor. This is the place for fabulous food and wine , under the guidance of Chef Ivan . The BEST grilled fish I have ever eaten !!!!! Intimate and Happy atmosphere , once again served by first class staff . I had a birthday celebration while we stayed and this has set the bench mark very high for my husband for future birthdays . The birthday cake presentation was theatre at its best . A huge Thankyou to all the team .Id recommend this restaurant for a special occasion as well as popping in for a champagne or cocktail.

Position of this Grand Hyatt is first class Connected to Beautiful Plaza Indonesia and Grand Indonesia across the road . Great shopping and eating places.

Cantika ( Duty Manager ) was often on hand to help me with any little IT problems ect. Soo special ! 👏🤣👍
Levvy , Front Office Desk who always wore a big smile when he saw us over our stay. He remembered us as his first guests to check in some 4 yrs ago .
Ama , a young trainee , a gorgeous smile also and I’m sure a big future with the hotel .

I can’t forget Level 5 . The BEST hotel pool area in any big city of the world .
Also to all staff at Club Olympus .
My husband enjoyed the team , massages and general recognition of a first Class Gym .

It’s all a very positive move forward in the hotel under the leadership of Paveen ( General Manager ) and
Anumodit ( Hotel Manager ) .
Look forward to returning soon . Congratulations to all our Indonesian Grand Hyatt Jakarta Family .

This is the reason I give Grand Hyatt Jakarta a 6 star review.

2026-03-28 • via Tripadvisor
R
Ridha • solo_traveller • ch
9
2026-03-28 • via Nuitee
D
Dian Takdir • solo_traveller • id
9
High quality living
Pros:

Clean, strategis, high class

Cons:

Location Reception is very open, pls make it little bit close / private

2026-03-26 • via Nuitee
A
Asturiyanti • couple • my
9
Pros:

One of the best breakfast spreads, I would just come back for the breakfast. Of course the location is amazing.

Cons:

No complaints

2026-03-26 • via Nuitee
S
santij145 • NONE
10
Great as Always
Pros:

everythings in grand hyatt jakarta great as always..
since the 1st time i got here at 2001, until now..it's always make me wants to come back again to here..

2026-03-25 • via Tripadvisor
R
raz1240 • NONE • Kuala Lumpur, Wilayah Persekutuan
10
My top 3 hotels in Jakarta
Pros:

Grand Hyatt Grand Club lounge is definitely one of the best club lounge in Jakarta. The bakso soup is delicious & truffle egg bun at breakfast was amazing. Look out for Affif....he will take a good care of you.

2026-03-25 • via Tripadvisor