Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Luxurious room quality
Excellent amenities
Cons:
Service issues during peak times
Food quality inconsistency

Categories

Cleanliness
8.21
Issues with used towels not replaced and overall cleanliness during breakfast service.
Service
8.67
Mixed experiences; some excellent staff but significant issues with timely service during breakfast.
Location
10
Excellent location, situated in the heart of Jakarta and near shopping centers.
Room Quality
9.66
Rooms were luxurious and well-decorated, contributing positively to the stay.
Amenities
9.69
Great amenities including a large pool and tennis courts, enhancing the overall experience.
Value for Money
9.15
Generally good value for a high-end hotel, though some service aspects fell short.
Food and Beverage
7.71
Buffet experience was disappointing with issues in food replenishment during busy times.
Overall Experience
9.7
Overall a wonderful stay with some minor service issues, but significant positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:37

Property Description

Luxurious City Stay

Modern Facilities: Grand Hyatt Jakarta boasts an outdoor swimming pool, WiFi access, and on-site restaurants and bars for a convenient stay.

Elegantly Decorated Rooms: Each room is air-conditioned and equipped with modern amenities including a flat-screen TV, minibar, and en suite bathroom with luxurious toiletries.

Dining Variety: Indulge in a culinary journey with options like fresh seafood and steak at C's Restaurant, Japanese dishes at Sumire, and Western/Indonesian delicacies at Poolside Restaurant.

Experience luxury and convenience at Grand Hyatt Jakarta. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for Rp 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for Rp 250,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 893 reviews
Cleanliness: 8.21
Service: 8.67
Location: 10
Room Quality: 9.66
Amenities: 9.69
Value for Money: 9.15
Food and Beverage: 7.71
Overall Experience: 9.7
H
hiroki • extended_group • jp
10
2026-05-05 • via Nuitee
R
Roberto Quirino • solo_traveller • id
10
relaxing
Pros:

in generale ottimo hotel

Cons:

x

2026-05-04 • via Nuitee
D
Datin • couple • my
8
2026-05-03 • via Nuitee
S
SHUKIMAN • solo_traveller • my
10
Pros:

Location and Ambiance

Cons:

No

2026-05-03 • via Nuitee
A
Arshad • couple • my
10
Pros:

Great location, wonderful staff.

Cons:

Nothing much to dislike.

2026-05-03 • via Nuitee
M
Mohd iqbal • solo_traveller • my
10
Pros:

Perfect for our family

2026-05-01 • via Nuitee
R
Remy • couple • my
8
Nice stay as usual
Pros:

Great location, very nice staff

Cons:

Breakfast is great but egg station could be improved

2026-04-27 • via Nuitee
R
Rina • couple • au
7
2026-04-26 • via Nuitee
S
SWEE LEI • solo_traveller • my
10
2026-04-24 • via Nuitee
S
susantyd2026 • NONE
10
Welcoming and memorable stay at the Grand Hyatt Jakarta
Pros:

Thank you for a truly memorable stay. From arrival to departure, the experience was seamless and consistently well delivered. A special mention to Archi at reception for the warm and professional welcome. The team across all areas were courteous, attentive and well coordinated.

Returning each day to a beautifully presented room added greatly to the overall experience. A well run operation and a team that clearly takes pride in what they do. Thank you for a wonderful stay.

2026-04-23 • via Tripadvisor
M
Meutia • extended_group • id
8
I love my stay at the hotel
Pros:

Love the location and the breakfast...

Cons:

The design of the room could be better

2026-04-19 • via Nuitee
J
John • couple • id
10
2026-04-16 • via Nuitee
A
Alexandre • extended_group • br
10
2026-04-16 • via Nuitee
R
Ritayanti • couple • id
10
Excellent
2026-04-15 • via Nuitee
S
Suvanit • couple • th
8
Thank you
Pros:

Good

Cons:

Good

2026-04-14 • via Nuitee
D
Dian Takdir • couple • id
10
2026-04-09 • via Nuitee
6
652divae • Family • Bandung, West Java, Java
10
Incredible and unforgettable experience
Pros:

This was my first time staying at the Grand Hyatt Jakarta. We stayed to celebrate our child’s birthday. Thank you to the front office team, especially Cantika, for assisting us with all our needs during our stay at the Grand Hyatt Jakarta. It was truly an unforgettable experience.

2026-04-05 • via Tripadvisor
K
Khaloud • extended_group • ae
6
2026-04-05 • via Nuitee
N
Naji • couple • sa
10
2026-04-05 • via Nuitee
4
458brenth • NONE • Panama
10
Great Hotel and Location
Pros:

This is avery comfortable hotel in a nice location. The staff at breakfast and at the Grand Club were all wonderful. The food and drinks provided at the Grand Club is probably the best we have had at any Hyatt hotel.

2026-04-03 • via Tripadvisor