Dream Inn Santa Cruz

Hotels
9 (1193 reviews)
175 West Cliff Drive , Santa Cruz , us

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Inconsistent room quality
Disappointing food service

Categories

Cleanliness
8.5
Overall cleanliness was generally mentioned as good, but older hotel might show some wear.
Service
10
Outstanding service highlighted, especially by staff member Dolores and overall positive staff interactions.
Location
9.5
Excellent location with beach views and nearby attractions.
Room Quality
8.5
Rooms were described as spacious and comfortable, but some outdated features noted.
Amenities
9.5
Amenities praised, including beautiful views and swimming pool.
Value for Money
8.5
Standard quality for this hotel tier; mentioned as run down in some reviews.
Food and Beverage
8
Mixed reviews on food quality, with room service being notably disappointing.
Overall Experience
9.5
Overall positive experience with highlights on service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:17

Property Description

Ocean-Inspired Atmosphere
Experience a natural, laid-back ambiance at The Dream Inn, where every room offers a private balcony or patio overlooking the stunning Monterey Bay. Let the soothing ocean views inspire your stay.

Relaxation on the Deck
Unwind on the hotel's spacious deck, complete with a refreshing pool and inviting hot tub. Whether you're looking to soak up the sun or stargaze in the evening, our deck provides the perfect setting for relaxation.

Ideal Location for Business or Pleasure
Located next to Santa Cruz's famous boardwalk and close to the city center, The Dream Inn offers a prime location for both corporate events and leisure getaways. With luxurious amenities and a picturesque setting, make your reservation today for an unforgettable stay.

Important information:

When booking more than 5 rooms, different policies and supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1193 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
C
calvinlB1178GC NONE
8
Excellent everything!
Pros:

Incredible location, attentiveness, and attitude! The views this time of year were stunning and the Special Packages online were a great bundle deal to help curate your Santa Cruz experience.

2026-03-06 via Tripadvisor
K
Kimberly solo_traveller us
10
Always love my stay at the Dream Inn
Pros:

Perfect location.

2026-03-05 via Nuitee
J
JamieReneeK NONE
10
First Class Service and Ideal Location in Santa Cruz
Pros:

From start to finish, our experience at the Dream Inn Santa Cruz was outstanding! And a special thanks to our incredible reservation agent, Aliyah, who made our stay extra special.

Before we even arrived, she upgraded us to a 7th floor room with a view that exceeded our expectations. To top it off, we were welcomed with a handwritten note from Aliyah, delicious cookies, and fresh fruit in our room. That personal touch is the kind of service that is above and beyond and it set the tone for the entire weekend.

As an avid traveler, it’s rare to encounter service that feels so genuine and thoughtful. In addition to the friendly staff from valet to front desk as well, the location is ideal and it's the perfect place to enjoy a weekend in Santa Cruz.

2026-03-04 via Tripadvisor
H
Helen couple us
9
The staff was very nice & helpful. The views were unreal especially as the sun came up.
Pros:

We had a lovely time. We loved the views especially early morning. The staff was friendly & extremely helpful. The room was clean & the bed very comfortable.

Cons:

The egg whites weren’t quit done. The sourdough bread used had too hard crust in the restaurant.
For the price we expected the rooms to be updated especially the bathroom.

2026-03-04 via Nuitee
S
Sahallely couple us
9
Would definitely stay again and recommend to others. Perfect distance from downtown and amazing view.
Pros:

The views were amazing and perfect to sit and lounge on the balcony. Bed was comfortable and walls didn’t seem too thin were you can hear the surrounding rooms.

Cons:

Grout on tiles and drain could’ve been a bit cleaner. Otherwise the property was decently clean.

2026-03-03 via Nuitee
A
Alex couple us
10
2026-03-02 via Nuitee
4
486kathleenj Business San Francisco, California
10
The best!
Pros:

Love this place! Consistently great!

2026-02-28 via Tripadvisor
J
johnhA5264FL Business
10
Excellent
Pros:

Our company had an offsite at Dream Inn and it was Dreamy alright. From the location, the view, the staff, the food, everything was top tier. We were treated like royalty and will recommend this to all!

2026-02-27 via Tripadvisor
P
Peter solo_traveller ch
9
2026-02-24 via Nuitee
F
faithd240 NONE Puyallup, Washington
10
Would go back 100%
Pros:

Great location, friendly staff.

Check in easy all staff members we came in contact with were extremely friendly.
Valet staff great.

2026-02-23 via Tripadvisor
J
JESUS family_with_children us
10
2026-02-23 via Nuitee
T
trs1985 Couples San Francisco, California
10
Great spot for the price!
Pros:

A cute, understated hotel right on the water. We had a nice room overlooking the ocean. The bathroom could have used some updated tiling and the chairs at the table in the room were stained, but the bed was super comfy and the staff were beyond sweet! Nice hot tub too!

Great spot for the price and location!

2026-02-22 via Tripadvisor
Z
Z5806XSlindah NONE
10
Dream Inn Santa Cruz
Pros:

A wonderful experience, ocean view was spectacular, close to board walk. Staff was very accommodating. My husband and I will definitely return.

2026-02-22 via Tripadvisor
K
Kevin solo_traveller us
10
2026-02-22 via Nuitee
E
egibson408 Friends getaway California
10
Best Customer service! Thank you Aliyah, I'll be back!
Pros:

I just had the most wonderful experience at the Dream Inn with the fantastic over the top customer service from Aliyah. Great customer service will keep me coming back year after year and I will be telling all of my friends and family how spectacular the Dream Inn really is! Thank you Dream Inn for making customer service a Top Priority, besides having the absolutely best Hotel Location in Santa Cruz. I will be back!

2026-02-21 via Tripadvisor
7
769maryjos NONE
10
Fun in the Rain
Pros:

My family went last week when it was storming, and what a wonderful experience it was! From sitting in the hot tub in the pouring rain to swimming in the pool, it was great fun. The Jack O'Neill Restaurant and Lounge had great food and beverages, and the Staff was amazing with the grandkids as well. The rooms were immaculate, and it was a very relaxing time. My family goes here at least 3-4 times each year. The wonderful Staff make us want to keep returning! Certainly looking forward to our next trip!

2026-02-20 via Tripadvisor
R
Ricardo couple us
10
2026-02-14 via Nuitee
O
Odyssey11117748721 Business
10
Dream Inn staff and property provided a 5 star corporate offsite experience
Pros:

I planned a week long Executive Offsite this February for my company. I could not be more impressed with the Dream Inn staff from start to finish. Katie Tollick (sales) and Shannon McGuire (event) are an expert team. Communication was speedy and accurate- they were extremely agile and professional as my needs increased. The property has been updated and is both clean and beautiful. Every room is very comfortable and has an ocean view. The conference rooms have ocean views as well- big bonus as our team busy with full meeting days. Food was excellent as was the Impact AV team who handled our AV needs. Special shout out to F & B team members Ramone, Griselda, and William and Ervill at the front desk. They went above and beyond daily with constant refreshing of both the room and refreshments. The best news is that we were able to stay on budget- it is an excellent value. Our team could not have been more thrilled with the experience. Thank you Dream Inn team!

2026-02-13 via Tripadvisor
P
Peter solo_traveller ch
9
2026-02-12 via Nuitee
M
M8651UKlizd NONE Fremont, California
10
Dream (y) Inn!
Pros:

Enjoyed our stay, the hotel is very retro but modernized with some great detail. I would stay here in a heartbeat again. Location and views were amazing!

2026-02-09 via Tripadvisor