Hampton Inn Atlanta NW Cumberland

This was the worst Hampton Inn I have ever stayed in. The room was dark. One of the lamps didn’t work. The hot water in the bathroom had to run at least 10 minutes before it got hot. The washing machine was broken on the 4th floor. There is only one elevator working which is a safety issue.

My room was not updated. There were marks on the walls and floors. The molding on the walls were coming apart from the wall. Underneath the bathroom floor has not seen a mop in ages.

The breakfast buffet was
Seriously lacking. I ran into another guest who told me that one of the stove had been broken for a week. Breakfast did not start at 6 am ever.

Monday morning, there were rotten bananas and no other fruit. No oatmeal. I made a waffle there was no butter. I peeked around into the kitchen and the breakfast attendant was sitting there playing with her hair. I asked for butter she said there is none.
I asked why, she mumbled something. She got up and found a stick of butter opened it, put it in a cup and tried to hand it to me. She had no gloves and didn’t wash her hands. I didn’t take the butter and asked why she was handling food without gloves and washing her hands she rolled her eyes at me.

I used points on this stay and I really feel like I wasted my points and should have stayed elsewhere. Hilton has yet to respond to my review of room 427.

Great!

Very clean

Came for the weekend to Atlanta for a Braves game and Falcons game. Stayed overnight. This hotel was in a good location for us to get to both events.

Nice staff and awesome breakfast

There was trash, a used bar of soap, and 3 room keys left in the room when I arrived. I threw the trash and soap into the trash can and I took the key cards to the front desk. I told the guest services representative that the room was not clean and I gave her the keys that were left in the room by the last guest. I then returned to the room and cleaned it so I could stay in it. When I returned from work the following day, I learned that the representative had checked me out of the room and housekeeping went in only to discover my belongings were still there. In that process my room key was deactivated and I could not reenter the room. I went to the desk and the lady explained what had happened and she made me another room key. The second key would now work. Her master key would not work. I was then left sitting in the lobby over an hour waiting for someone to come break into the room so I can get my things. After an hour and 15 minutes I asked to be moved to another room to wait. I found it humiliating to sit in the lobby with my work gear and all the guests checking in were looking at me like I was a weirdo. The lady gave me keys to a smaller room and I sat in there until the door was opened to my room. The maintenance man told me the lock couldn’t be repaired right away, if I chose to stay in the room, if I left out I would be locked out again. I took my things and moved them across the hall to the smaller room. I spoke with the lady and asked her to have the manager call me. To make it worse, I got the bill at checkout and a price increase was added for the smaller room that I moved to. Again I asked to speak with a manager. Well, 3 days later, the manager has not called, no one apologized, no discount was offered. This is a real trash heap establishment. After no contact with leadership, all of the water damage and leaking pipes made total sense. Very poor management in place. Close this location down.

Good value for the money. Nice breakfast

Quiet and comfortable bed.

I always choose Hampton for their cleanliness and awesome beds. This place was an $8 UBER ride to the Braves stadium which is why we were there. Perfect location

Staff was friendly and room very clean

Receptionist was sweet and breakfast was yummy !

I've usually stayed at this Hotel anytime I've gone to the Atlanta area. It is a good Hotel, close to the Battery and Truist Park, and close to a shopping mall with restaurants! Nice Hotel with comfortable bed!

The hotel property was very nice, with the exception of a few miscellaneous this as far as the interior of the property like paint, elevators, broken smoke dectors, and my room was cleaned (Not sure I had to request that)

The room was exactly as pictured. The staff were very friendly and helpful. Breakfast was a cold and hot variety. The only complaint was the A/C unit stopped blowing cold air during the night. Other than that it was a great stay for the Breezy Bowl Concert!

There was a weird smell from the carpet like it was wet - more so needing updates, only one working elevator so with it being a busy weekend it made for longer than normal wait times, the glass shower door would not stay shut. I’m not sure if the shower wasn’t leveled but that could cause water damage in the future. The room was clean however and I would stay again.

The main level had the smell of mold. There was water in the carpets, and they had blowers on the carpet throughout the weekend I was there. The washers/dryers did not work, and the front desk did not know when a repair team was coming to repair them. The elevator had a hard slam to close. I had a leak in the pipes of the sink in my room, and the sliding doors to my shower would not close bring more water onto the floor. This was my first time, and my last time.

Was stuck in the elevator for 10 minutes. The hotel had to reset the elevator by turning off all power and then the elevator opened up. Has two elevators and only one is working and the working one was the one that brokedown. Just an apology was given by cleaning staff member. Very disappointed in Hampton Inn!! This hotel is not up to Hilton standards for sure!

extremely noisy

Property conditions are terrible. Apparently they were trying to clean the carpets in the hall, so they were soaking wet. They had fans blowing on them the 2 days we were there and they were still wet when we left. Carpet in our room had random wet spots. The room smelled so musty that we had to put air fresheners out. No vent in the bathroom so everything, including the walls are damp. On a good note, the staff are very friendly and there are lots of options for breakfast. Definitely disappointed and would never stay here again.

The shower soaps were all emtpy, the carpet was disgustingly grimey, and something was wrong with the tv. Also, the maid removed or threw away personal items from my room.