Four Points by Sheraton Elkhart

Hotels
•
Four Points by Sheraton
7.9 (274 reviews)
3254 Cassopolis Street , Elkhart , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Modern hotel
Cons:
Inconsistent staff response
Shower safety hazards noted

Categories

Cleanliness
8.1
The rooms were clean.
Service
7.1
Staff were helpful but inconsistently responsive to issues.
Location
8.1
Standard quality for this hotel tier.
Room Quality
7.6
Modern facilities, but some issues with room access.
Amenities
7.6
Some facilities noted as outdated in handling guest safety.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
8.1
Standard quality for this hotel tier.
Overall Experience
8
An overall comfortable stay with some service hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:27

Property Description

Luxurious Amenities
Four Points by Sheraton Elkhart boasts a fitness centre, shared lounge, and a restaurant and bar, ensuring guests have everything they need for a comfortable stay.

Convenience at Its Best
With a 24-hour front desk, business centre, and free WiFi, guests can enjoy convenience and seamless connectivity throughout their stay.

Relaxation and Recreation
Guests can unwind in the indoor pool or take advantage of the concierge service for a truly relaxing experience.

Experience the perfect blend of comfort and convenience at Four Points by Sheraton Elkhart. Book your stay now for an unforgettable hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: SBN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 274 reviews
Cleanliness: 8.1
Service: 7.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8
H
Hunt • couple • us
10
2026-04-29 • via Nuitee
C
Charles • solo_traveller • us
7
2026-04-28 • via Nuitee
S
Sue • family_with_children • us
6
It was just OK.
Pros:

The breakfast was not that good. We did not eat again at the restaurant, we went across the street to Perkins.

Cons:

The breakfast / bar area did not look welcoming or comfortable. The front desk staff could be more friendly. We did not know there was no continental breakfast. Only 1 of the 2 elevators were working.
We were locked out of our room for several hours, we had to wait for the maintenance man to get there. He had to remove the door handle mechanism and put in a new one. It was really inconvenient. The front desk person seemed to not care.
Some sort of compensation would have been appreciated and would have been good customer relations.
There is no had soap in the bathroom.
If you're a coffee drinker, the pots in the room only make 2 cups.

2026-04-21 • via Nuitee
G
Gardner • couple • us
10
Everyone was super friendly and it was clean… super nice hotel and the price was so great
Pros:

It was clean and the staff were super friendly

Cons:

There wasn’t a hot tub

2026-04-16 • via Nuitee
J
Josh • family_with_children • us
10
2026-04-06 • via Nuitee
A
aguirre • couple • us
10
2026-03-30 • via Nuitee
I
Iesha • extended_group • us
10
Very comfortable very clean polite the area to go get food just would’ve loved it if they had warm p
Pros:

Breakfast was good. Location was OK overall experience 10 out of 10. Love the bed very comfortable. The staff was very friendly and helpful.

Cons:

Have a warm pool

2026-03-30 • via Nuitee
V
Veronica • family_with_children • us
1
Terrible from start to finish
Pros:

The room was clean. That's about it.

Cons:

We booked 2 queen beds, we got 2 queen frames with full size mattresses on them. The restaurant was out of about half the menu and what they did have tasted microwaved. People were running up and down the halls banging on doors all night and when I told the front desk, the response was "oh, that's every night". The lobby was insanely loud and people getting drunk to the point they were vomiting on the sidewalk outside. By far, the worst hotel stay I have EVER had and the staff couldn't have cared less. This hotel gives the Marriott brand a bad name.

2026-03-26 • via Nuitee
D
Devon • couple • us
9
It was wonderful
Pros:

Good customer service

Cons:

N/A

2026-03-23 • via Nuitee
J
Julie • couple • us
1
Had to get refund but my impression the hotel isn’t somewhere I’d go
Pros:

Nothing

Cons:

They overbooked and put me in wrong room which I could not stay in due to only 1 bed instead of 2 so I had to get a refund and drive another 3hrs. They were having people from a cheer competition stay as well and the lobby was filled with them all standing around which made it harder to communicate with staff due to loud volume of people as well as trying to walk around. I was highly disappointed. Staff did help with my refund with no problem which it was their error not mine in room accommodation. Also the hallway to pool was very wet and slick which is a definite fall risk for people. That situation needs figured out such as a rubber runner in that hall.

2026-03-23 • via Nuitee
P
Pate • family_with_children • us
10
2026-03-23 • via Nuitee
A
ANDREA • solo_traveller • it
9
2026-03-16 • via Nuitee
N
Necole • solo_traveller • us
1
The worst hotel and treatment I have ever experienced. A dog was probably treated better
Pros:

The location

Cons:

The hotel clerk
The room
The bed was nasty and sickening. Let's you know they don't wash too good. It was jus an overall disaster

2026-03-13 • via Nuitee
T
Tracey • family_with_children • us
8
Pros:

Room was nice

Cons:

Ran out of conditioner and body wash. First night housekeeping never came in morning. But other than that it was nice

2026-03-02 • via Nuitee
W
Wyman • family_with_children • us
10
2026-02-27 • via Nuitee
T
Tony • couple • us
10
2026-01-30 • via Nuitee
R
Rosalind • family_with_children • us
1
Your corporate office needs to be notified this hotel is a serious safety risk!
Pros:

This was the worse stay ever, this company doubled booked my room so another family walked in on me at 2 a.m

Cons:

Finding my room was doubled booked and another family coming into my room!

2026-01-19 • via Nuitee
C
Chase • solo_traveller • us
10
Clean and comfortable
Pros:

One night stay. Clean and comfortable, nice shower.

2026-01-19 • via Nuitee
C
Crystal • couple • us
1
2026-01-19 • via Nuitee
K
Kirk • extended_group • us
9
2026-01-14 • via Nuitee