Family Garden Inn & Suites

Hotels
9 (1354 reviews)
5830 San Bernardo Ave , Laredo , us

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good value for money
Cons:
Poor breakfast options
Cleanliness issues
Aging facilities

Categories

Cleanliness
8.25
Some complaints about cleanliness in bathrooms and general upkeep.
Service
9.75
Overall, the service was reported as friendly and attentive despite a few complaints.
Location
9.75
Multiple positive mentions of the convenient location for shopping and highways.
Room Quality
8.75
Generally good, but some issues with noise and aging facilities.
Amenities
8.75
Amenities such as breakfast were critiqued, but some positives were noted.
Value for Money
9.25
Generally good value for the price, though some felt it could be better.
Food and Beverage
7.75
Breakfast options were often described as limited and poor quality.
Overall Experience
9.75
Negative remarks tempered by many positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:31

Property Description

Relaxing Oasis with Abundant Amenities

At Family Garden Inn & Suites in Laredo, guests can unwind in the outdoor pool, hot tub, and lush botanical gardens. The furnished patio offers a perfect spot to enjoy the serene surroundings. Stay connected with complimentary WiFi throughout the inn.

Comfortable Rooms with Convenient Features

Each room is equipped with a cable TV, telephone, microwave, and refrigerator. The en suite bathrooms provide the option of a relaxing bath or shower.

Convenience and Hospitality at Your Service

Enjoy a hassle-free stay with amenities such as a free shuttle service, 24-hour front desk, children's playground, and vending machine. With free parking available, exploring the nearby Laredo International Airport and Mexico border is a breeze.

Ready to experience a tranquil stay with us? Book your stay at Family Garden Inn & Suites now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: LRD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1354 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.75
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 7.75
Overall Experience: 9.75
J
juan manuel solo_traveller mx
8
Pros:

Camas almohadas y happy hour

Cons:

Muy chico el baño y falta remodelar

2026-04-11 via Nuitee
J
Joe solo_traveller us
7
2026-04-10 via Nuitee
6
694juniora Business
10
Reliable Asset
Pros:

Very nice & kind, pleasant experience & comfortable transportation was always available to be picked up & also made it on time to each site in a timely manner. Made our stay at family garden inn & suites as reliable as possible so thanks you guys❤️

2026-04-08 via Tripadvisor
A
Alfredo couple us
1
Unprofessional management
Pros:

It was nice we have rented here always here but unfortunately we no longer will bother with unprofessionalism.

Cons:

Well the lights went out due to the the electrical box exploding (words from the receptionist mouth) so I had turned in my key and requested my money back if can or if anything requesting a new stay or another day. Unfortunately I was told to call Monday. I did no answer or call back from the manger yet my wife was the one to call and request to speak to a manager and how unprofessional they are being not to return a phone call. With that being the manger called back and out of retaliation she was saying nothing can be done no money back because the owner said no and yet not cooperating with me on giving me the owner number to speak to him and see what can we work out like I said money back or to be set for another day stay since I had turn in my key due to the lights being out only in the hotel because every other place had light. Sadly I told the manger I will dispute the transaction she threatening me with suing or taking me to court that her words (the owner will) yet she was very unprofessional that manger. Actions should be taken against her sadly you shouldn’t threaten customers out of retaliation. And yes retaliation because my wife did speak to a female receptionist and she made it clear of how unprofessional they and management is being not calling or responding back. Yet sadly she actually the manger called because of what was said aggressively, uncooperative with the owners number, and threatening me that the owner will take me to court.

2026-04-08 via Nuitee
A
Aurora55 couple mx
6
hotel bueno
Pros:

la cercanía a la zona comercial

Cons:

El desayuno dejó mucho que desear solo había cereal sin variedad, wafles y fruta de mala calidad y limitaban el consumo a 2 wafles

2026-04-07 via Nuitee
A
Alcaraz family_with_children mx
10
2026-04-05 via Nuitee
H
Heriberto solo_traveller us
10
2026-04-05 via Nuitee
L
Lucy Beatriz family_with_children mx
10
2026-04-04 via Nuitee
5
566lords Solo travel
10
Super clean!
Pros:

Eliza was awesome help. The room was immaculate.

2026-04-03 via Tripadvisor
E
enzojustinv Solo travel
10
"Family Garden Inn and Suites: Friendly Staff and Perfect Rooms"
Pros:

I recently stayed at a hotel that left a very positive impression overall. From the moment I arrived, everything was spotless and well-maintained. The rooms were exceptionally clean, with fresh linens and a tidy environment that made me feel comfortable straight away. The beds were perfect – soft yet supportive – ensuring I had a restful night’s sleep.

The only downside was the Wi-Fi, which was a bit slow at times. While it worked for light browsing, streaming or video calls were a little unreliable. Despite this minor issue, the overall experience was very nice, and the comfort and cleanliness of the hotel made it a highly enjoyable stay.

2026-04-01 via Tripadvisor
A
Alberto family_with_children mx
9
Pros:

Excelente ubicación, servicio, e instalaciones

Cons:

Cómo llegamos en fin de año no disfrutamos de las promociones de desayuno y bar por la tarde.

2026-03-31 via Nuitee
J
Johanne family_with_children ca
8
Pros:

L’espace patio.

Cons:

Le robinet de la douche était brisé.
Le déjeuner est très décevant.

2026-03-27 via Nuitee
C
Cordelia solo_traveller us
8
Overall ok
Pros:

Comfort of room, but I have stayed here prior, main reason why I chose this facility.

Cons:

This time, I was a little disappointed with the cleanliness of the bathroom and bedspread on bed. Bathroom had no toilet paper holder at all. Bedspread had blood on it, even though it was just a little spec, still not acceptable.

2026-03-26 via Nuitee
0
0mylesg Business
10
Had a wonderful peaceful stay
Pros:

I stayed at the family Garden inn Bella was wonderful and outgoing , Bella made the experience i had at the comfortable and peaceful garden in 100x better with her kindness . Thank you

2026-03-25 via Tripadvisor
A
albacantu family_with_children mx
10
2026-03-25 via Nuitee
P
Pedro Rene solo_traveller us
10
2026-03-18 via Nuitee
P
Pedro Rene family_with_children us
10
2026-03-18 via Nuitee
P
Pedro Rene family_with_children us
10
2026-03-18 via Nuitee
Z
Zackary family_with_children us
8
Review
Pros:

The vibe of the place was very good.

Cons:

I saw a few roaches but nothing too bad. I would definitely stay again.

2026-03-17 via Nuitee
R
ROBERTO CARLOS family_with_children mx
7
2026-03-17 via Nuitee