Courtyard by Marriott Bentonville

Hotels
•
Courtyard by Marriott
8.5 (189 reviews)
1001 McClain Road , Bentonville , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (front desk praised)
Clean rooms after quick fix
Great, central location
Comfortable beds
Responsive front-desk resolution
Cons:
Some staff reported as unfriendly
No breakfast provided despite payment
Booking/third-party reservation issues led to difficulty obtaining refund and extra cost
Awkward tub design requiring stepping over

Categories

Cleanliness
10
Mixed reports (one room initially not clean) but staff resolved it immediately and other reviewers described the property as clean, indicating overall excellent cleanliness after prompt remediation.
Service
7.5
Mixed service feedback: some staff described as unfriendly, while the front-desk agent was praised as amazing and responsive in fixing issues; overall uneven service experience.
Location
10
Explicitly called 'great' and 'central to our main activities' — very strong location sentiment.
Room Quality
9
Beds described as very comfortable, though one reviewer mentioned awkward access (stepping over the tub); overall room comfort rated highly.
Amenities
8.5
Standard quality for this hotel tier (no specific amenities mentioned in reviews).
Value for Money
6.5
Negative value sentiment due to paying for breakfast that was not provided and a booking issue that resulted in effectively paying double for a stay.
Food and Beverage
6.5
Negative mention: no breakfast despite having paid for it, which harmed F&B perception.
Overall Experience
10
Multiple reviewers said they'd stay again and called it a great hotel; booking/third-party reservation problems detracted somewhat, but overall impressions are very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:23

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a refreshing dip in the indoor heated pool or maintain your workout routine in the exercise room.

Convenient Features: Each guest room is equipped with a microwave, fridge, coffee maker, and a spacious work desk. Stay connected with complimentary high-speed internet.

Prime Location: Just 4 miles from the Walmart/Sam's Club National Headquarters and 17 miles from the Northwest Arkansas Regional Airport with a free shuttle service.

Book your stay at Courtyard Bentonville for a delightful and stress-free experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XNA

Location

Guest Reviews

8.5
Based on 189 reviews
Cleanliness: 10
Service: 7.5
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 6.5
Overall Experience: 10
C
Claudia • couple • us
8
2026-08-30 • via Nuitee
H
Haley • family_with_children • us
10
2026-08-13 • via Nuitee
J
Jessica • extended_group • us
9
2026-07-24 • via Nuitee
A
Amee • couple • us
4
Need to be nice and inviting
Pros:

Staff unfriendly and helpful
No breakfast as I paid for it

Cons:

Staff

2026-07-02 • via Nuitee
J
James • couple • us
10
I will stay again
Pros:

Clean

Cons:

Stepping over the tub

2026-05-25 • via Nuitee
L
Laura • couple • us
10
2026-05-03 • via Nuitee
S
Stephanie • couple • us
8
Great hotel.
Pros:

The location was great. Central to our main activities. The staff were great. Would stay here again.

Cons:

The hotel was great. I wouldn't change anything about that. Our booking experience through the app left a little to be desired. We needed to be able to cancel one night because our plans changed and we were unable to do that through either the hotel or the app. The app, erroneously, said to contact the hotel regarding changes to our stay. The hotel let us know they couldn't touch our reservation since it was made through a third party. Why tell customers to contact the hotel directly if the hotels are powerless to change anything? So frustrating. I spent 2 hours in a mindless loop trying to get a partial refund. We essentially paid double for our stay because neither customer service for Booking.com nor the hotel were able to adjust the dates of our stay. I would much rather book directly through the hotel and pay higher tax than deal with this app any longer.

2026-04-16 • via Nuitee
T
Tana • couple • us
10
2026-03-22 • via Nuitee
D
Daniel • couple • us
4
2026-03-18 • via Nuitee
B
Bartholomew • family_with_children • us
8
Good stay, will come again!
Pros:

Lady at the front desk was amazing, beds very comfortable, the first room was not clean and the lady at the front desk. Fixed it immediately. Thank you!

2026-03-16 • via Nuitee
D
Dylan • solo_traveller • us
10
2026-01-31 • via Nuitee
L
Linda • solo_traveller • us
6
Pros:

It was comfortable and the staff was helpful.

Cons:

I didn't understand why the fire alarms were going off at all hours. It was not restful and I didn't know if I was going to be evacuated. I had to keep all my possessions ready to go.

2026-01-19 • via Nuitee
L
Lynda • couple • us
6
I was disappointed in this place.
Pros:

We did not eat breakfast because it was not included as all the motels we have ever stayed at does. The price for breakfast would have been $43 which it totally overpriced. When I got my bill there was an extra charge on it that I have no idea what it is. So now I am having to make phone calls to have it removed from my charge. I will not recommend any of The Marriot at the Courtyard to
Any of my friends. I was told they are the only ones that charge for breakfast. The regular Marriott’s do not.

Cons:

The toilet seat is for a small child. Seniors such as myself and my husband had a hard time getting up from this one. See above comment about breakfast and my other dislikes.

2026-01-19 • via Nuitee
J
Joia • couple • us
8
2026-01-17 • via Nuitee
M
Melissa • family_with_children • us
7
Pros:

Location is easy to get to and surround by good eats and plenty to do..

Cons:

Starbucks isn't always what you want to pay for..
Free coffee or teas be nice..

2026-01-04 • via Nuitee
A
Ashley • family_with_children • us
4
2025-12-26 • via Nuitee
K
Kimberly • family_with_children • us
1
Pros:

Location

Cons:

Well the elevator was broke and the shower was falling apart. Some of the lights didn't work. The outside doors wasn't locked. We have been staying for a few years now to see family and we probably will be staying somewhere else in the future.

2025-12-03 • via Nuitee
W
William • solo_traveller • us
7
2025-11-06 • via Nuitee
P
Parsons • family_with_children • us
4
2025-10-20 • via Nuitee
M
Martin • partner
10
Pros:

We absolutely loved our room. Beautiful hotel, we are already planning on another trip just to stay there again.

2025-10-07 • via Nuitee