Lava Mountain Lodge

THIS HOTEL IS CLOSED. They took our money and were not even in business.

Closed. Didn't find out until a few hours before we were due to arrive. We were not informed.

Its CLOSED
Drove 2 hours to find it closed for renovations
Booked in December to discover in June

All of the area was evacuated due to a wildfire before our stay and we were not informed, still had the listing up and we paid for a room we never got to stay in and didn’t get a refund for. the area has zero cell service and is at least an hour from non-spotty service or a gas station. other than that the property looked just a little run down.

Didn't get a chance to stay at the hotel because of wildfires but it looks like a good basic value for the price.

Please please clean up the dead bugs in the bathroom, under the bed, and by the window sill. This place would have been lovely to stay at if it weren’t for the dead and still alive bugs everywhere.

The hotel management did not contact us when they are closing down due to the forest fire in the area. We showed up at the hotel and saw a notice on the door. We called the hotel and one of personnel said they will refund the money then hung up on us. We unable to connect again and have to scramble that evening to find a place to stay, but nothing is available at least 30 miles out; so we are ending sleep in the van in one of the hotel parking lot approx. 25 miles away from Lava Mountain Lodge hotel. It is unprofessional as part of hotel management run the business. Never want to come back again.

Hotel was closed when we got there and we’re told they had a emergency evacuation 2 days ago because of wildfires.

Nice place in a beautiful area. Staff was very friendly. Had an excellent burger at the restaurant. Could use a little care, several light bulbs in the room flickered or were out. It was a bit far from GTNP, longer drive than I thought it would be but it worked out okay.

There is no AC units no bathroom fan you had to go to the restaurant for ice

Very friendly people. Very comfortable and accommodating. Would definitely recommend to anyone for a peaceful, friendly place to stay.

Sad experience

Forest fire changed our route to lodge 6hr. Lava lodge wouldn't refund money because we couldn't make it.

We booked a night stay here and the hotel was inaccessible from either point of entry of the road it sits on due to the state closing the road for a forest fire. I called the hotel early the day of when I saw the warning on the GPS and they confirmed we could still access their hotel and the road was closed "a few miles up from them". We drove 20 miles towards the property only to find that the road was closed 16 miles before we could get to the hotel. Nothing changed on the DOT website for where the road was closed from the morning so the staff was just uninformed. I called again and told them there was no way to get to them and requested to cancel and refund. The staff wasn't super friendly or even empathetic. Customer service could have gone a long way here. They cancelled but refused a refund, which was mind bogglign considering they were inaccessable for another 24 hrs. No servies/stay were rendered and we're expected to pay? When hurricanes hit and businesses need to close, they don't still charge people services. Its the cost of doing business. Its unforunate a company is unwilling to do the right thing in these situations.

Is ok for very minimalist. No amenities (no coffee, microwave, fridge etc) and washer/dryers do not work. Understaffed with what appeared to be one person running food and lodging. Did appear to be clean.

This hotel was just a place to sleep. There wasn’t anything close by.

Extremely rustic lodge. No mini refrigerator, no microwave, very poor internet connection.
A bed and a shower, nothing more.

Was cozy.

I liked that it was a good price. I didnt like that there was no air if you get hot you have to open a window. Also the water was white. And no dinning

They charged a bunch of hidden fees. Kind of feel swindled.