Avalon Hotel & Bungalows Palm Springs, a Member of Design Hotels

My wife, Janice, and I celebrated our anniversary here, and it was the best choice we could have made. Everyone was wonderful. The young man, Niko, who initially greeted us and helped with our luggage, parking, etc., was great; his father, I learned, was once in the Marine Corps, as I also was, so we had a nice chat, and from that point on everything was perfect, top of the mark. Avalon is historical, the grounds are immaculate, the accommodations comfortable, and the location close to the downtown area, etc. I can't think of a thing that could have been done better. Janice absolutely loves this place; and our little pug, Molly, can testify to the dog--friendly accommodations. We are already planning our next stay here, at Christmas.

"Lynn who we met in the evening went out of her way to make us feel welcome and special. Our receptionist when we checked in was very helpful, unfortunately did not ask her name. But everyone was friendly and welcoming. Brian was our server at the pool and handled our requests quickly and accurately. He introduced himself and continued to check with us at the pool during our stay. We so appreciated the welcome anniversary treats from the Avalon team. It made it very special. We have spent our anniversary at the Avalon, and before that, the Viceroy. It always feels like coming home to a familiar vacation spot. Thank you for your kindness."

Lynn was very helpful in upgrading our room. She provided interesting tidbits and history of Palm Springs. Great location and beautiful pools.

Wonderful experience. Staff was over the top. Clean and well maintained property. Lots of hiking near by for my fur babies. We all had a blast. I hope to visit Palm Springs and the Avalon again some day.

Five stars for the Avalon Hotel Palm Springs. This is Palm Springs done correctly: relaxed, stylish, understated and genuinely service-driven without trying too hard. The property is located just steps from downtown, yet somehow still feels tucked away and peaceful.
As a solo traveler, I especially appreciated how comfortable and welcoming the hotel felt. With three separate pools spread throughout the property, it never feels crowded or chaotic. Even on a busy weekend, there’s a calm boutique atmosphere that feels more private residence than hotel. The bungalows create a true “home away from home” feeling — casual luxury with warmth and personality instead of the typical sterile resort experience.
The staff deserves special recognition. James at the front desk made me feel welcome from the moment I arrived. Jon at the bar was polished, personable and exactly the kind of bartender you hope to find at a Palm Springs hotel. Brian at the pool provided attentive service without hovering, and Eloy in the restaurant was warm, professional and consistently excellent.
Value: Excellent for the level of service, location and overall experience.
Cleanliness: Impeccable throughout the property.
Noise Level: Surprisingly quiet and relaxing despite being so close to downtown.
Service: Truly five-star across every department.
Amenities: Thoughtful touches throughout, including Aesop bath products, which elevated the experience immediately.
The Avalon understands something many luxury hotels have forgotten: true luxury is feeling comfortable, welcomed and completely at ease. This place gets it right.

The morning staff at Chi Chis -- Norbie, Elroy, Jeyson -- Bryan at the pool and John at the evening bar are long time employees and we always look forward to seeing them on our visits. They are lovely!!"

My wife and I have just returned from Palm Springs where we celebrated her birthday. We enjoyed 5 wonderful nights at The Avalon in Bungalow 103, which is located literally feet from one of the well maintained and well needed pools to cool off in the heat of the day. There were several staff who I want to mention as they consistently provided excellent service with a smile. Brian, who was always smiling and knowledgable, provided food/beverage service at the pool, Lynne at the front desk was very friendly and provided some good restaurant recommendations , the guy (sorry, I forgot his name) in the Chi Chi bar in the morning really knows birds and we were so lucky to have him there as he provided daily updates on the baby hummingbirds that were camped in their nest at the other pool. And finally, Candice G., the Guest Experience Manager, made our stay very memorable. Thank you all.

Lynne was great and went above and beyond to accommodate us on our babymoon. We had a relaxing and enjoyable time, just as we had hoped! Several of the breakfast servers at Chi Chi were also wonderful, unfortunately did not catch their names. The açaí bowl was a huge hit - my wife ordered it each morning!

Abbie + Fabian have been incredible! Thank you so much again for letting us enjoy a night's stay at the Avalon before our wedding there on November 14. Can't wait to be back. Incredible service, attentive staff, and absolutely exquisite pools!

Brian, Eloi and Juan!! Amazing!!! Love them and Eloi remembered my husband and me from years ago! They were always hustling and always made sure that our drinks and food tasted great. We really appreciated how much they cared about us. They never ever were just standing still!!! Btw, the chicken sausage is delicious!" We will be back yearly for sure…. Thank you again for our wonderful stay Keith and Carlos!!

We have stayed at the Avalon over the last 20 years and it has consistently been our favorite oasis in downtown Palm Springs. This recent visit was to celebrate a birthday and to enjoy a long overdue getaway. This recent visit was absolutely the best stay yet! James , Lynn, Candice with Guests Services went above and beyond to make sure we had the perfect set up- (we brought our dog), and attention to
detail, with thoughtful birthday recognition reflected an appreciation and understanding of what outstanding customer service is really about!
The lush and peaceful setting and great staff makes the Avalon a real gem in the downtown Palm Springs area.
Many thanks for making a memorable visit!

Everyone we interacted with was warm, welcoming and so very kind. Exceeded expectations. Wonderful experience from the minute we walked on the property. We will definitely be back!

"Lynn was incredible! Went over and above to create a fabulous visit. Outstanding! Highly recommend."

It’s hard to single out one employee. They are all outstanding. Thanks for making our stay a beautiful memorable time.

Lynn and the entire staff could not do enough-we were vacationing w/our family-including our 1 year old granddaughter . The property has a separate pool and cabana area away from the 2 main pools- that are family friendly so as not to disturb guests w/o children. Each pool area is beautiful, the housekeeping staff is excellent and the Chi Chi restaurant staff could not do enough to keep our baby fed and happy! The grounds are beautifully kept and the facilities at the sister hotel next door -Ingleside Estate are available for use as well. Since we have family here-we were visiting for a wedding - we will definitely be regulars -no need to try anyplace else. Extremely relaxing!! Did not want to leave!

The front desk team was extremely wonderful for our arrival. I got in early and wasn't able to check-in early - totally understandable. The team welcomed me with a complimentary welcome champagne and stored my luggage. When I returned to check-in, the team had already taken my luggage to my room. Great Service!

Lynn at the front desk was very helpful. We were upgraded to a bungalow, thanks very much! The kitchen sink was draining so slowly as to make us not use it at all. We appreciated the discount offered to opt out of daily maid service

Incredible luxury hotel!
The staff, especially "Lynn" made our visit top notch and so personalized, we felt truly special. Every need was met, over and beyond.
The food is wonderful, pools are sparkling clean and surrounded by a gorgeous setting.
Highly recommend one of the bungalows if available.
The location is perfect for walking to town, restaurants, hiking, everything...and there are bikes available complimentary for guests.
Serene, quiet, luxury setting, as good as it gets. We'll be back again!

Jocelyn at Chi Chi is always so warm and welcoming! The staff are always so inviting and because of the intimate nature of the property, I always feel at home!