DoubleTree by Hilton Memphis

Hotels
Doubletree by Hilton
8.5 (540 reviews)
5069 Sanderlin Avenue , Memphis , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Issues with cleanliness
Problems with breakfast service

Categories

Cleanliness
7.83
Some reviews indicated issues with cleanliness, such as garbage in the hallway and a bad smell.
Service
9.3
Staff received consistent praise for being friendly and accommodating.
Location
9.34
Multiple reviews highlighted the hotel's convenient location near key attractions.
Room Quality
8.29
Guests mentioned comfortable beds, although some had issues with equipment in the rooms.
Amenities
8.32
Basic amenities were noted positively, but issues were mentioned about breakfast.
Value for Money
8.28
Some guests felt the hotel offered good value, while others thought charges for breakfast were unfair.
Food and Beverage
7.83
Breakfast quality and service received mixed feedback with some complaints.
Overall Experience
8.8
Despite some complaints, many guests had a positive overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:07

Property Description

Convenient Location in East Memphis
Located in the Clark Tower Complex business district, Doubletree Hotel Memphis offers easy access to popular attractions like Graceland and Beale Street.

Comfortable Guestrooms with Modern Amenities
Guestrooms at Doubletree East Memphis are equipped with refrigerators and free high-speed internet access, ensuring a comfortable stay for all guests.

On-Site Dining and Leisure Facilities
Indulge in delicious meals at Erling Jensen Small Bites and enjoy entertainment at TopGolf Swing Suites. Take a relaxing swim in the indoor pool or stay active in the fitness center during your stay at our hotel.

Book now to experience the perfect blend of convenience and comfort at Doubletree Hotel Memphis!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 540 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.8
S
Steven couple us
10
2026-06-26 via Nuitee
C
Cheryl solo_traveller us
8
Pros:

Location, the friendly staff, cleanliness

Cons:

The toilet seat is on the floor!!! The toilet seat ruined a perfect accommodation!

2026-06-24 via Nuitee
S
Susie couple us
9
quiet, clean, comfortable, good food, nice staff, especially Maggie :)
Pros:

Dinner and drinks in resturant was nice

Cons:

We could have used some help getting our bags upstairs. There were no carts around, and no one offered to help us locate one. And my husband is disabled.

2026-06-19 via Nuitee
J
Joshua couple us
10
2026-06-12 via Nuitee
C
Claudine Mary couple nl
6
Niet voor herhaling vatbaar.
Pros:

Locatie was goed.

Cons:

Iedere dag vragen om schoonmaken van de kamer, schone handdoeken en toiletpapier. Housekeeping was ronduit chagrijnig. Ondanks het verzoek om de kamer te servicen, was dat bij thuiskomst in de avond niet gebeurd. Weer vragen.
De bartenders hadden geen schimmig idee waar ze mee bezig waren: bestelling kwam niet of na weer vragen. Cocktails niet goed.

2026-06-11 via Nuitee
V
violationa Friends getaway
10
Best stay in East Memphis
Pros:

The Hilton DoubleTree in East Memphis on Sanderlin is the absolute best place to stay in the entire area. It is convenient to Clark Tower and White station Tower and there is a ton of nearby shopping in Eastgate as well as around the Sanderlin area. The hotel staff goes above and beyond to make sure everything is excellent. From Larry at the front desk to Yolanda on the cleaning staff and Maggie at the checkout and even the security guard, I felt so welcome. They could not seem to do enough for me. You can tell that this property has been carefully designed and run to be a five-star experience at an excellent value. I would highly recommend this DoubleTree Hilton to anyone who appreciates proactive and enthusiastic service. The beds are very comfortable and the amenities are top notch. Make it a destination on your next trip to East Memphis. You will not be disappointed.

2026-06-10 via Tripadvisor
M
Mark couple gb
10
2026-06-03 via Nuitee
J
Jill couple us
8
2026-06-03 via Nuitee
J
Johnson solo_traveller us
8
2026-05-30 via Nuitee
G
Gregory couple us
10
2026-05-28 via Nuitee
G
Gagan solo_traveller in
5
Pros:

Nothing much honestly except for complimentary cookie I got on checkin

Cons:

Paid $350 bucks for a Inn like hotel. Constant construction outside my room. The drapes are old and dont cover the windows completely. The whole hotel and room are old and outdated. The AC is loud. Would never recommend or stay there again.

2026-05-21 via Nuitee
D
donaldrN2730YA Business
10
Great Hotel
Pros:

My stay was AMAZING!! The hotel was great and the staff was even greater!!
Landrew (hope I spelled that correctly) Phillip and Larry should definitely get a raise.
** The beds are kinda hard : )

2026-05-19 via Tripadvisor
M
Maria couple us
5
2026-05-18 via Nuitee
R
Rosebud family_with_children us
10
I only stayed for one night appreciate the stay. Didn’t really know how far it was from my family that I was visiting, I
Pros:

Staff was friendly and knowledgeable, place was clean.

Cons:

I didn’t get my rooms together as asked we were ion two separate floors and breakfast was expensive for what you pay to stay you should get a free breakfast at least.

2026-05-18 via Nuitee
E
Elisabeth couple us
8
2026-05-18 via Nuitee
A
Antonio solo_traveller us
10
2026-05-16 via Nuitee
A
Antonio solo_traveller us
10
Pros:

Love it

2026-05-16 via Nuitee
H
Hand family_with_children us
4
Overpriced and not clean
Cons:

Rooms were run down, need maintenance, pool was not clean and night staff were not helpful, got charged twice due to booking.com and they did not want to look into it.

2026-05-13 via Nuitee
L
Lunyou solo_traveller us
10
Pros:

Friendly, helpful staff. Nice and clean

2026-05-05 via Nuitee
M
Madison family_with_children us
10
2026-05-02 via Nuitee