Sheraton Gateway Hotel in Toronto International Airport

Hotels
•
Sheraton
8.7 (2995 reviews)
Terminal 3, Toronto AMF, P.O. Box 3000 , Mississauga , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Modern room quality
Cons:
Service delays
Cleanliness issues

Categories

Cleanliness
8.03
Reported issues with cleanliness such as hair in the sink and old towels.
Service
8
Expensive wait times during check-in and room service; understaffed.
Location
10
Unbeatable location for layovers at Pearson airport.
Room Quality
9.04
Rooms are modern and fresh, positive feedback on comfort.
Amenities
8.99
Standard quality amenities for a hotel; slightly limited room service.
Value for Money
8.02
Perceived as pricey compared to the offered service quality.
Food and Beverage
8.48
Dinner menu needs improvement but overall dining experience is good.
Overall Experience
9.03
Overall, a mixed experience with good location and room quality, but service issues affected the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:32

Property Description

Convenient Airport Location:
Located inside Pearson International Airport, our hotel offers direct access to Terminal 3 and a quick Airport Link Train ride to Terminal 1.

Quick Access to Downtown Toronto:
Hop on the UP Express for a stress-free journey to downtown Toronto in under 30 minutes.

Dining and Relaxation Options:
Enjoy international cuisine at the &More Restaurant for all meals and unwind with a drink at the hotel bar. Take a refreshing dip in our indoor swimming pool or stay connected with WiFi available in all rooms.

Book your stay at Sheraton Gateway Hotel for a seamless travel experience!

Important information:

Please note the credit card used for booking must be presented at time of check-in. Please contact hotel to obtain 3rd party authorization form.
Please contact the hotel directly for inquires about the Government Mandated 3-day GAA Quarantine Program.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 38 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 2995 reviews
Cleanliness: 8.03
Service: 8
Location: 10
Room Quality: 9.04
Amenities: 8.99
Value for Money: 8.02
Food and Beverage: 8.48
Overall Experience: 9.03
A
Anne-marie • solo_traveller • ca
9
Perfect stay if you are stock in TO airport
Pros:

I had to stay in the hotel because my connection flight (on my way to Colombia) was push to another day and I was stock in Toronto in summer clothes so the convenience of an on-site airport was perfect. Employees were very helpful and I also could get a late check-out in order to work form my room while waiting on my next flight (that was push two time the second day) so very convenient again! Staff was also very helpful in how to naviguate the airline counters and everything to et informations.

2026-04-24 • via Nuitee
A
Arabella • solo_traveller • ca
9
Expensive but extremely pleasant.
Pros:

Expensive but worth every penny to stroll from my room to the check-in desk in only five minutes at the hideous hour of 3.30 a.m. Also great food in the restaurant. The pool was small but functional and the separate whirlpool was a nice relaxing addition.

Cons:

At 500 bucks a night it is only for rich people :-(

2026-04-24 • via Nuitee
D
Donna • extended_group • ca
9
2026-04-24 • via Nuitee
N
Nemr • solo_traveller • ca
10
In the terminal convenience,excellent rooms ,excellent food and excellent staff
Pros:

Location and quality

Cons:

It’s a little expensive

2026-04-23 • via Nuitee
E
Etienne • couple • ca
8
A blessing
Pros:

Location within the airport, easy to find for someone who isn’t familiar, fabulously clean, very quiet, very comforrable.

Cons:

I’d have liked the invoice to be a little lower although I expect the price to follow the current market and inflation

2026-04-23 • via Nuitee
L
Linnea • solo_traveller • ca
9
Pros:

A few steps to your gate

Cons:

Directions inside the airport are lacking

2026-04-22 • via Nuitee
L
Lynn • solo_traveller • ca
9
Great location in the airport
Pros:

Great location

Cons:

All good

2026-04-21 • via Nuitee
C
Caroline • family_with_children • ca
7
Pros:

It was lovely clean, a perfect sleep for our family. Room was comfortable and spacious for us all

Cons:

We were charged on the credit card we booked with, then when we arrived they asked for a credit card. I said it wasn’t the same as the booking, they took it but I didn't expect to be charged again

2026-04-21 • via Nuitee
L
Lucien • family_with_children • ca
10
2026-04-20 • via Nuitee
M
Mary Jane • couple • cr
10
Pros:

Location

2026-04-19 • via Nuitee
S
SwizerlandRoisinDubh • Business • Cham
8
Convenience
Pros:

Location is perfect for an early flight (directly in Terminal 3 and linked through a shuttle leaving every 2 minutes to the main terminal 1 of Air Canada). The wait time for checking in was not short and there was an issue with the batteries of my door forcing me to come back to reception twice, but housekeeping immediately came (as promised) and fixed the issue. Functional and I will be repeat visitor here.

2026-04-17 • via Tripadvisor
L
Laura • couple • us
10
2026-04-16 • via Nuitee
B
Brian • solo_traveller • ca
10
Pros:

Ease of check in

2026-04-15 • via Nuitee
K
Kia • solo_traveller • bb
10
2026-04-14 • via Nuitee
C
Caitlin • family_with_children • ky
9
Our stay was great.
Pros:

Location, Room & Amenities were all fantastic. We were only here overnight but it had everything we needed & we were able to continue our travels well rested. Family friendly; concierge was very nice to our kids.

2026-04-13 • via Nuitee
H
Heidi • couple • ca
10
Great idea to stay prior to an early flight.
Pros:

So convenient for an early morning departure.

2026-04-13 • via Nuitee
M
Marek • solo_traveller • ca
6
Good place to sleep, avoid the airport side if you want rest.
Pros:

Location. Right at the airport.

Cons:

The fitness center men's locker room and sauna were absolutely filthy.
The showers had mold and mildew and the area needs a refit. The steam sauna reeked and the tiles were stained.
This is a heavily used Sheraton and needs to be kept up to standards.
For a $535 per night for a basic room one should be able to expect a higher level of cleanliness than presented.

2026-04-13 • via Nuitee
B
Brian • family_with_children • lu
9
Amazingly convenient and comfortable hotel for an overnight layover.
Pros:

Amazingly convenient and comfortable hotel for an overnight layover.

2026-04-11 • via Nuitee
A
Abubakar Mallam • solo_traveller • ng
10
Great experience
Pros:

I recommend you to stay at this hotel

Cons:

Breakfast

2026-04-09 • via Nuitee
F
French • family_with_children • ca
6
2026-04-08 • via Nuitee