Embassy Suites by Hilton Santa Ana Orange County Airport

Hotels
•
Embassy Suites Hotels
6 (1053 reviews)
1325 East Dyer Road , Santa Ana , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Cons:
Dirty rooms
Unhelpful service
Construction noise

Categories

Cleanliness
4.14
Significant negative comments about room and common area cleanliness.
Service
7.11
Mixed reviews; staff was friendly but not always helpful.
Location
6.15
Location is standard but affected by renovation noise.
Room Quality
5.1
Rooms were outdated and had issues like broken amenities.
Amenities
5.13
Amenities were lacking and not well maintained.
Value for Money
6.09
Not good value given the state of the property.
Food and Beverage
8.14
Good breakfast received positive mentions.
Overall Experience
6.11
Overall disappointing experience with significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:06

Property Description

Spacious Accommodations and Convenient Amenities
The Embassy Suites by Hilton Santa Ana - Orange County Airport offers suites with separate living and sleeping areas, 2 TVs with pay-per-view channels, and wireless high-speed internet access. The wet bar area includes a refrigerator, microwave, and coffeemaker for added convenience.

Complimentary Breakfast and Evening Manager's Reception
Start your day with a free cooked-to-order breakfast and unwind in the evening with a drink at the hotel's Manager's Reception. Enjoy the convenience of onsite dining at The Refinery Restaurant and Bar, serving lunch and dinner in a casual setting.

Indoor Pool and Fitness Center
Guests can take a refreshing swim in the indoor pool or maintain their fitness routine at the state-of-the-art fitness center. Whether for leisure or business, this 100% nonsmoking hotel in Santa Ana, California, provides a comfortable and convenient stay. Book your stay now at this ideal location with easy access to nearby cities.

Important information:

The primary registered guest of the hotel must be 21+ years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in public areas and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 22 per day.

Location

Guest Reviews

6
Based on 1053 reviews
Cleanliness: 4.14
Service: 7.11
Location: 6.15
Room Quality: 5.1
Amenities: 5.13
Value for Money: 6.09
Food and Beverage: 8.14
Overall Experience: 6.11
K
Kent • solo_traveller • us
10
Pros:

Nice service

2026-05-20 • via Nuitee
K
Kashireddy • family_with_children • us
9
2026-05-16 • via Nuitee
N
Naomi • solo_traveller • us
10
Pros:

Everything.. the breakfast was delicious. The complimentary cocktail hour was amazing, and also provided complimentary snacks for the kids.

Cons:

Not allowing early check ins

2026-05-16 • via Nuitee
E
Elizabeth • solo_traveller • us
9
2026-05-09 • via Nuitee
W
william • couple • us
6
Great for the price, and fit our needs well.
Pros:

Staff is amazing. Super friendly, very willing to help! Breakfast is great, and better than most hotel offerings. We had a king 2 room with balcony, which allowed the wife and I to both be able to work, and participate in zoom calls, without bothering eachother.

Cons:

The hotel is getting up there in age, and the rooms are going through renovations. It took us a couple of rooms at check in to find one that worked well for us.

2026-05-07 • via Nuitee
S
Shola • solo_traveller • us
10
wonderful breakfast and beautiful hotel
Pros:

wonderful fresh Omelet

2026-05-06 • via Nuitee
J
Jolleen • family_with_children • us
4
They don’t have a great system of communication with their guest. No way to reach front desk for anything. The housekeep
Pros:

It had a nice beautiful atrium and spacious rooms for guest.

Cons:

was unable to upload any proof on your app and I submitted it through email to get my refund. This credit is a kind gesture but without you assistance I am not able to even get my deposit from the hotel and being honest about the stay and horrible service at this hotel did not help my cause because of your lengthy procedures and difficulty with communication between myself your customer and the hotel. It is a disservice to have to give a message from the hotel as to what number to call and also what to press zero to reach a front desk personnel. They do not answer calls even as a customer I had to call 800 number to reach someone at the desk to get help with the room. As I said before I was checked into room 420 and there was a man’s belongings in the room. A computer shaving kit and night bag and shoes at the desk area. We were changed to room 436 and the toilet overflowed and water ran all night in tub and room so cold we couldn’t adjust temperature so we just received a heater. So we were switched to room 437. Same thing and by this night water ran in the tub dripping all night. On the 25th my niece’s car was broken into and we were afraid to park our car in the evening because things were stolen and I tried to upload video and your links don’t work to show proof. I have not received my $200 deposit back for incidentals and I had to check out on Sunday the 26th.

2026-05-04 • via Nuitee
M
Murga • solo_traveller • us
7
Pros:

Breakfast.

Cons:

Air was kind of humid.

2026-05-02 • via Nuitee
M
MARIA • family_with_children • us
8
Comodos
Pros:

Desayuno muy bien
Empleados del restaurante y
Desayuno Exelente muy amables y
Educados muy limpio
En donde comimos y donde dormimos

Cons:

El carácter del empleado de la recepción
Muy mal humor cuando llegamos
Y un poco seco
Pedimos a ese mismo empleado
Cobijas y no no las dio pasamos demasiado
Frío los niños y nosotros
La primera noche

2026-04-27 • via Nuitee
G
Guanhua • family_with_children • ca
1
Too dirty to comment
2026-04-26 • via Nuitee
C
Cynthia • couple • us
10
2026-04-26 • via Nuitee
V
vea • family_with_children • us
10
2026-04-23 • via Nuitee
A
Adriana • couple • us
8
Great place
Pros:

Breakfast and happy hour

Cons:

Good customer service

2026-04-21 • via Nuitee
R
rodolfo • couple • us
5
NOT COMFORTABLE
Pros:

BREAKFAST IS EXCELLENT

Cons:

THE A/C SYSTEM IS TERRIBLE. THEY DON'T HAVE A UNIT PER ROOM. IS CENTRAL AIR AND HEATING AND MOST OF THE TIME IF FEELS WARM AND YOU CAN'T EVEN SLEEP. THE CURTAINS WERE DIRTY AND DUSTY.

2026-04-21 • via Nuitee
• extended_group • us
9
2026-04-19 • via Nuitee
D
Donald • solo_traveller • us
8
Pros:

Breakfast!!! 😋

Cons:

Pricing.

2026-04-19 • via Nuitee
D
De La Cruz • solo_traveller • us
10
2026-04-19 • via Nuitee
C
Carole • solo_traveller • us
7
Generally pleased with the property
Pros:

Location.
Excellent breakfast.

Cons:

The bar did not open until five. There was no food available except for breakfast and in the bar at night.

2026-04-17 • via Nuitee
J
Jeffrey • solo_traveller • us
10
2026-04-13 • via Nuitee
T
Traveler32545776076 • Business
6
Not the best Embassy Suites
Pros:

I stayed at Embassy Suites by Hilton Santa Ana Orange County Airport for a week while traveling for work. I’m a loyal Hilton Honors Gold member, and this location was within walking distance of my job site, so it felt like an easy choice. I usually like Embassy Suites, so even though I saw a lot of negative reviews, I figured I’d give it a shot.

Pros:
1. Breakfast was excellent
2. Happy hour and restaurant were very good
3. Employees were friendly and helpful

Cons:
1. The place is a bit rundown. Towels were frayed, curtains had holes, and there was rust on the vents and drains, as well as spots on some of the light fixtures. I’m not overly picky, but some of this felt closer to a motel than what I expected from Embassy Suites. They are remodeling, so hopefully this will improve.
2. The area felt a little sketchy. There were homeless people in the parking lot—I saw one getting high in the bushes and another checking car doors. I actually had to yell at them from my balcony before an employee came out and ran them off. She was back the next morning as well.
3. The fitness center was pretty bad. No towels, no sanitary wipes, and several of the machines did not work. It didn’t take me long to realize why I was the only one there in the morning. I did see them restocking later, but it’s been my experience that many people work out early. The night crew needs to have it minimally stocked, and all the machines should be working.
4. Doors don’t self-close, which didn’t help the security situation
5. At times, the hotel deals with homeless people getting inside to use the public bathrooms.
6. Housekeeping wasn’t great—sheets and towels were changed, but surfaces didn’t seem to get wiped down.

Overall:

It wasn’t a horrible stay, but the safety issues alone would keep me from coming back. The convenience of walking to work was nice, but next time I’d stay somewhere farther away and just make the drive. I wouldn’t feel comfortable having my wife stay here alone, and if I had young kids with me, I’d definitely look elsewhere.

2026-04-10 • via Tripadvisor