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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Happy hour
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Free bus station shuttle
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Swimming nearby
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Vegetarian menu options available
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Spacious Accommodations and Convenient Amenities
The Embassy Suites by Hilton Santa Ana - Orange County Airport offers suites with separate living and sleeping areas, 2 TVs with pay-per-view channels, and wireless high-speed internet access. The wet bar area includes a refrigerator, microwave, and coffeemaker for added convenience.
Complimentary Breakfast and Evening Manager's Reception
Start your day with a free cooked-to-order breakfast and unwind in the evening with a drink at the hotel's Manager's Reception. Enjoy the convenience of onsite dining at The Refinery Restaurant and Bar, serving lunch and dinner in a casual setting.
Indoor Pool and Fitness Center
Guests can take a refreshing swim in the indoor pool or maintain their fitness routine at the state-of-the-art fitness center. Whether for leisure or business, this 100% nonsmoking hotel in Santa Ana, California, provides a comfortable and convenient stay. Book your stay now at this ideal location with easy access to nearby cities.
The primary registered guest of the hotel must be 21+ years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
Wired internet is available in public areas and charges are applicable.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 22 per day.
Location
Guest Reviews
The breakfast was satisfactory. I also had a dinner meeting at their grill downstairs, and the food along with the service was very good.
For starters, the fan motor of the air conditioner made a horrendous sound, so I had to turn it off. Also, the bed smelled so bad that I was forced to sleep with my head at the foot of the bed. I woke up at 2:30am, and was unable to go back to sleep. I am not one to complain, as I have used Booking.com for quite some time now and have had numerous positive experiences, but if there is anything you can do on your end to compensate me for a lackluster experience, I would greatly appreciate it.
Location, loved the breakfast set up, complimentary drinks. Staff was also professional. Loved the text to receive what you need when they followed through
My heater didn’t work, and didn’t like the delay on fresh towels for the morning of the check out
Dirtt 1 star type hotel
the photos dont tally with reality - pls avoid
Close to airport, clean, friendly staff, great breakfast!
The in house phone system did not seem to work. We were unable to contact the front desk or housekeeping from our room phone.
I had a horrible stay we checked in February 17 check out the 21. First night there was a roach in the bathtub. Long story short I was not asked to change rooms emailed manager multiple times and called I am still to hear from them. With photos included. At this point reached put to hilton I want a refund we kept thinking it would get better it didn't. We were there from 11;30 pm to 7am the rest of the time at Disney so you can imagine how exhausted we we're. Then to not even enjoy the restroom, breakfast or the microwave for that matter because of the roaches. This was not right they should have done better. I want to get refunded for this nightmare of a stay. Booking please help me get refunded for this.
The roaches in the room I have photos and videos. The lack of attention from staff
Location
Incompetent and unprofessional staff!
I liked the free breakfast and the variety of food they serve for guests during breakfast time. I liked the indoor pool, jacuzzi and the location of the hotel. I also liked having microwave and fridge in the room.
The number that was listed in the email to contact for any information does not work or nobody’s picking it up. I’ve called multiple times prior to arrival but nobody ever answered until I decided to call the main hotel number.
The phone and TV in the room does not work.
Some buttons on the elevators doesn’t work.
The pool water is cold
Towels are very rough and some have ripped and stained
The pull out bed mattress is the worst I’ve ever laid on, it’s like lying on a spring only with no mattress support.
Giant cockroach in front of the elevator
We stayed at the hotel for one night before a cruise out of San Pedro. It is undergoing renovations which the website does tell you ahead of time but figured it was one night so couldn't be that bad. When I booked it originally, the site said done by January and as we were staying it said end of April which we were told would probably last for most of the year. As hard as they are trying, it probably would have made more sense to just close it for 6 months for six months and renovate. We got to the hotel early and staff was very accomodating to get us into a room. The first room, however, had no air conditioning working and was missing a few grill vents and didn't look at all like that was a room they had started renovating. They were able to change us to a different room but that bed made noise every time you sat on it but otherwise wasn't bad. The hot water was fantastic as well as the breakfast in the morning and the happy hour at night (even though the snacks are not really there anymore like they used to be). The elevators were hit or miss as far as if they were working or not, and one was totally down. As far as for a one night pre-cruise, I would still do it again at that location as they have a free shuttle from the airport and the drive to the cruise port was reasonable with Uber. I would wait till it's totally renovated before going back but they are trying.
there's a reason the rates are lower than other hotels in the area...
wifi is horrid. can't even stay connected long enough to read emails. and I am a hilton diamond member, so i am supposed to have enhanced wifi capabilities. Handicap parking has been blocked off because they are trimming the palm trees and leaving them laying all over the parking lot. Wifi couldn't stay connected long enough for me to submit this review.
The cook to order breakfast.
Everything was old and rundown. The floor was warped by the bed. It had a significant slant. The slider door didn’t close properly. The bathroom was rusted.
The breakfast was pretty good. Omelets made to order, french toast, eggs, breads, some fruit, yogurt, coffee, juices, and oatmeal bar. Staff were super friendly and helpful.
The building is old and needs a full renovation. Everything seems dirty and smelled very musty. It rained and our ceiling started leaking. We were eventually moved to a new room but only had one bed instead of two. Shower temp was either two hot or two cold. No safety lock on slider door to balcony. Balcony seemed downright dangerous to be out on. Phone did not work to call front desk. Elevator button lights did not work. Charged for parking but didnt have a car- was never asked charged anyway.
Indoor pool and room service
Our room smelled like mildew. The phone didn’t work inside the room. There was no balcony or little ledge to walk out on, and our window was broken
Breakfast.
The room was cold and we were unable to adjust the temperature. We had to wear sweaters in the room and sleep with sweatshirts on. The room was old and not that clean.
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