Novotel Birmingham Airport Terminal Building - NEC

Hotels
Novotel
8.4 (6273 reviews)
Birmingham Airport , Bickenhill , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Overpriced food
Limited menu options

Categories

Cleanliness
7.79
Some reviews mention unclean rooms and a wet towel, reflecting issues with cleanliness.
Service
9.26
Overall positive feedback about helpful and polite staff.
Location
9.3
Multiple reviews highlight the great location, especially for airport access.
Room Quality
8.25
Rooms were generally comfortable, though issues like poor cleaning reported.
Amenities
8.78
Facilities received positive remarks, although breakfast selection was criticized.
Value for Money
7.24
Reviews indicated the hotel is overpriced for what is offered.
Food and Beverage
7.79
Food quality was good, but the menu was limited and considered expensive.
Overall Experience
8.76
General satisfaction with the stay, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:10

Property Description

Convenience at Your Doorstep

Prime Location: The Novotel Birmingham Airport is just a stone's throw away from the airport terminals, making it the closest 4-star hotel in the vicinity. Enjoy the convenience of a short 1-minute walk to the Birmingham Airport complex.

Modern Comforts: Experience modern rooms equipped with Wi-Fi access, flat-screen TVs, soundproofing, and private bathrooms. Indulge in fine European cuisine at the stylish Elements Restaurant or unwind at the Elements Bar with a variety of snacks and beverages.

Family-Friendly: Take advantage of the Novotel Family Policy, allowing up to 2 children to stay for free. Plus, enjoy a late check-out on Sundays until 17:00, subject to availability.

Ready to elevate your travel experience? Book your stay at Novotel Birmingham Airport now!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Access to the hotel front entrance is for drop-off and pick up only, tickets will be validated for a maximum of 10 minutes.

We are going cashless from the 1st of March 2022
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

8.4
Based on 6273 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 8.76
M
matthew solo_traveller gb
10
2026-09-12 via Nuitee
K
KIM couple gb
7
2026-09-12 via Nuitee
E
Emma family_with_children gb
8
2026-09-12 via Nuitee
C
Charlie solo_traveller gb
10
2026-09-12 via Nuitee
R
Ruth solo_traveller gb
8
2026-09-11 via Nuitee
I
Ian solo_traveller gb
10
Excellent hotel close to Birmingham Airport
Pros:

Excellent hotel. Close to terminal. Quiet overnight.

2026-09-11 via Nuitee
I
Ian Stuart couple gb
8
2026-09-11 via Nuitee
D
Diane solo_traveller us
10
Pros:

Great staff and location!
Thank you ❤️

2026-09-11 via Nuitee
P
Prith family_with_children gb
10
Pros:

Location

2026-09-11 via Nuitee
K
Kristine couple gb
8
2026-09-11 via Nuitee
G
Greenaway family_with_children gb
1
Pros:

When I made the booking online, I specifically stated that I would be arriving at approximately 4:00am on 5 September. I therefore expected the booking arrangements to take this into account, or for me to be contacted if arriving at that time was not possible.
The email confirmation I subsequently received stated that check-in was not available until 3:00pm on 5 September.
I then contacted you before my arrival to clarify the situation and specifically raised the issue of my 4:00am arrival. However, rather than addressing the discrepancy or informing me that I would not be able to check in until 3:00pm, I received a basic response simply confirming that check-in was at 3:00pm.
This is particularly concerning because I had already clearly stated my intended arrival time when making the booking and had contacted you specifically to make sure everything was correct.
Had I been clearly informed that I could not check in until 3:00pm, I would have had the opportunity to make alternative arrangements. Instead, I was left with the impression that my booking and arrival time had been properly dealt with.
I would therefore like you to investigate this matter and explain why my stated 4:00am arrival was not properly addressed when I made the booking and again when I contacted you for clarification.
I would also like you to consider appropriate compensation/refund for the inconvenience and any additional costs or loss I incurred as a result.
I have retained the booking confirmation and correspondence regarding my stated arrival time and can provide these if required.

Cons:

Customer service.

2026-09-10 via Nuitee
D
Daniel family_with_children au
5
We only stayed here because we had to. Needs some work on appearance.
Pros:

It was next to the airport

Cons:

Dirty and small, vomit stains on the carpet and was partially under renovation.

2026-09-10 via Nuitee
J
Jennifer extended_group gb
9
Exactly what we were looking for.
Pros:

So handy for the airport and our evening check in and early flight. everyone so helpful and had a lovely evening meal.

Cons:

nothing springs to mind

2026-09-10 via Nuitee
B
Ben couple ae
8
Convenient stay for the airport.
Pros:

Perfect for an early morning flight.

Cons:

AC didn’t work. Was given a fan which helped a little. Restaurant was full and the bar but was World Cup so probably why.

2026-09-09 via Nuitee
P
Peter solo_traveller ch
8
Pros:

Nähe zum Flughafen, Die Bar ist sehr angenem zum verweilen.

Cons:

Die Qualität des Essens im Restaurant ist solala.

2026-09-09 via Nuitee
S
Sally family_with_children au
8
Pros:

Convenient location for an early morning flight.

Cons:

Expensive for a hotel room for the night.

2026-09-09 via Nuitee
J
Jill couple gb
8
2026-09-08 via Nuitee
K
Katie solo_traveller gb
9
2026-09-08 via Nuitee
S
Susan couple gb
8
2026-09-08 via Nuitee
D
DEBORAH couple gb
10
Pros:

location excellent

2026-09-08 via Nuitee