Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and modern ambiance
Friendly and helpful staff
Cons:
Issues with room cleanliness
High prices for food options

Categories

Cleanliness
7.71
Some reviews mention cleanliness issues like smoking odors and unclean rooms.
Service
8.68
Staff was described as friendly and helpful in multiple reviews.
Location
8.72
Convenient location near transport and attractions, positively mentioned.
Room Quality
8.17
Rooms generally described as clean and modern, with some comments about noise.
Amenities
7.2
Limited amenities noted, such as no kettle in the room, but generally acceptable.
Value for Money
7.66
Breakfast and some service priced too high compared to the overall experience.
Food and Beverage
7.21
Breakfast options were limited and expensive, with some dissatisfaction.
Overall Experience
8.68
Overall good experience, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 13:23

Property Description

Newly Renovated Property:
Experience the modern elegance of the Mercure Hotel Hamburg City, newly renovated in 2018, offering a stylish and comfortable stay near top attractions.

Luxurious Rooms and Dining:
Indulge in soundproofed rooms with air conditioning and a 50-inch LCD TV. Enjoy delectable international and regional cuisine at Pier_1163 bistro and bar, with daily breakfast offerings.

Leisure Facilities and Convenient Location:
Relax at the hotel's bar or host events at the exclusive KAI10 lounge. With a 7-minute walk to Hammerbrook S-Bahn station, explore the city easily. Plus, benefit from ample parking options including a large underground car park.

Book your stay at Mercure Hotel Hamburg City for a memorable and convenient experience!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 13 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for € 26 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3904 reviews
Cleanliness: 7.71
Service: 8.68
Location: 8.72
Room Quality: 8.17
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 7.21
Overall Experience: 8.68
T
Tamara • family_with_children • de
10
2026-03-14 • via Nuitee
A
Andreas • family_with_children • de
8
Pros:

Die Mitarbeiter sind sehr zuvorkommend und freundlich. Das Hotel ist sehr schön eingerichtet und sehr sauber.

2026-03-14 • via Nuitee
B
Björk • couple • de
7
2026-03-12 • via Nuitee
M
Martina • couple • de
8
2026-03-11 • via Nuitee
B
Bettina • couple • de
6
Pros:

Sauber, freundliches Personal

Cons:

Die Unterkunft ist schön, leider ist die Lage nicht so gut und es wurde renoviert (Aufzug) war dadurch sehr laut

2026-03-11 • via Nuitee
C
Cees • solo_traveller • nl
8
Ondanks renovatie, prima verblijf!
Pros:

Ontbijt super, Personeel Super, Locatie in de Stad super

Cons:

Het hotel wordt op dit moment gerenoveerd,

2026-03-10 • via Nuitee
N
Noe • family_with_children • dk
8
2026-03-10 • via Nuitee
S
Sebastian • family_with_children • de
9
Um das Harry Potter Stück zu sehen einmalig von der Entfernung her, auch sonst super Aufenthalt, alles mit Bus und Bahn
Pros:

Personal, Frühstück, Zimmer, Dekorationen überall

Cons:

Parkgebühr in Tiefgarage sehr teuer

2026-03-09 • via Nuitee
T
Thomas • couple • de
8
2026-03-09 • via Nuitee
V
Veronika • couple • de
10
Super
Pros:

Sehr bequem und toll eingerichtet

2026-03-08 • via Nuitee
I
icole Hammer • family_with_children • de
8
Empfehlenswert
Pros:

Sehr geräumiges Zimmer und eine schöne und einfallsreiche Atmosphäre

Cons:

Im allgemeinen mag ich Teppichboden im Zimmer eher weniger

2026-03-08 • via Nuitee
N
Norbert • couple • de
7
2026-03-08 • via Nuitee
L
Lopens • family_with_children • de
8
2026-03-08 • via Nuitee
T
Thomas • family_with_children • de
9
2026-03-05 • via Nuitee
G
Gabriel • solo_traveller • de
10
2026-03-05 • via Nuitee
A
Andy • family_with_children • de
8
2026-03-04 • via Nuitee
S
Stefan • solo_traveller • de
7
2026-03-04 • via Nuitee
A
Azhar • family_with_children • pk
7
2026-03-04 • via Nuitee
A
Anja • family_with_children • ch
9
Pros:

Das Ambiente und feine Frühstück,ruhiges Zimmer trotz zentraler Lage

2026-03-03 • via Nuitee
M
Marc • couple • de
8
Gutes Hotel, gerne wieder
Pros:

Nettes Hotel in guter Lage. Nahe am Bahnhof, aber nicht zu nah für den ganzen Trubel. Schöne, ausreichend große Zimmer. Nettes Personal

Cons:

Die Beleuchtung im Zimmer war entweder sehr krankenhausmäßig hell oder zu dunkel, vielleicht mal nach neuen gemütlicheren Lampen Ausschau halten. Dass das aber mein einziger Kritikpunkt ist, zeigt schon, dass ich mit dem Hotel sehr zufrieden war.

2026-03-03 • via Nuitee