InterContinental Sydney Double Bay by IHG

Hotels
•
InterContinental Hotels & Resorts
8.3 (912 reviews)
33 Cross Street, Double Bay , Sydney , au

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable rooms

Categories

Cleanliness
6.51
Several mentions of dirtiness and poor maintenance, which severely impacted the perception of cleanliness.
Service
8.98
Though some staff were friendly, there were significant complaints about delayed service and rude staff interactions.
Location
10
Many reviews highlight the amazing location of the hotel, making it a strong positive aspect.
Room Quality
7.47
Rooms reported as old with maintenance issues like peeling wallpaper and cold food service.
Amenities
8.49
Amenities such as the pool setting received praise, but general quality is lacking based on other reviews.
Value for Money
7.96
Many felt the hotel was overpriced for the value received compared to expected standards.
Food and Beverage
7.51
Issues with food temperature and quality were noted, leading to lower expectations.
Overall Experience
9.5
Generally good experience marked by staff friendliness but marred by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:00

Property Description

Luxurious Seaside Accommodation
Indulge in the luxurious seaside accommodation at InterContinental Sydney Double Bay, just a short drive from the bustling Sydney City Centre. Relax by the stunning outdoor swimming pool, surrounded by limestone rock walls and chic day beds, or sip a cocktail at the rooftop bar while enjoying a picturesque sunset.

Convenient Location and Amenities
Located a stone's throw away from Sydney Opera House, with a variety of shopping and dining options nearby, InterContinental Double Bay offers the perfect blend of convenience and luxury. The hotel also provides air-conditioned rooms with modern amenities, including a flat-screen TV, minibar, and complimentary toiletries.

Exceptional Services
Experience top-notch services such as room service, concierge assistance, and valet parking during your stay. Whether you're exploring the city or unwinding at the hotel, InterContinental Sydney Double Bay ensures a memorable and comfortable experience.

Ready to elevate your stay? Book now at InterContinental Sydney Double Bay for a luxurious seaside retreat!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note parking is valet.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 77 per day.

Location

Guest Reviews

8.3
Based on 912 reviews
Cleanliness: 6.51
Service: 8.98
Location: 10
Room Quality: 7.47
Amenities: 8.49
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 9.5
M
Matthew • solo_traveller • au
10
2026-04-11 • via Nuitee
J
Julie • family_with_children • au
9
2026-04-10 • via Nuitee
S
Sam • couple • au
10
2026-04-08 • via Nuitee
C
Christine • solo_traveller • au
9
Such helpful friendly and professional staff made our stay so enjoyable
Pros:

So comfortable - they have thought of everything. Large room with beautiful view

2026-04-07 • via Nuitee
J
Jacqui • couple • gb
8
I hope they don’t knock this hotel down as is rumoured. It’s a gem in a great location .
Pros:

Location fantastic:)

Cons:

Sadly a fair bit of construction happening around the hotel - not noisy but takes away from the overall ambience

2026-04-07 • via Nuitee
G
Georgios • couple • au
10
2026-04-07 • via Nuitee
A
Antoinette • solo_traveller • nz
9
Pros:

Location security and friendliness of staff

2026-04-06 • via Nuitee
S
Susan • couple • au
5
Ruined by porter in particular. Also very disappointed by room service.
Pros:

Great location

Cons:

Bath had crack and crazed.
Wine glasses and food trays from previous night still not cleared by 2.3pm.
Cleaner did not empty rubbish tin in main bedroom
Coffee machine shelf not cleaned and empty milk container left on shelf.
Handed porter (black american) some paper in my hand to dispose of but he refused. VERY UNREASONABLE AND INSULANT. Totally unacceptable.

2026-04-06 • via Nuitee
H
Heather • couple • au
9
Great location - lovely hotel hotel with an excellent breakfast
Pros:

Great location lovely hotel -excellent breakfast

2026-04-06 • via Nuitee
G
Gavan • solo_traveller • au
10
Pros:

Exceptional buffet breakfast - best I’ve had for a long time!

2026-04-02 • via Nuitee
L
Luke • couple • au
10
Great!
Pros:

Amazing room and really nice staff.

Cons:

N/A

2026-03-28 • via Nuitee
M
Madeline • couple • au
7
Pros:

Great location

Cons:

Rooms are a bit dated for the price

2026-03-23 • via Nuitee
G
GABRIELLE • couple • au
10
2026-03-21 • via Nuitee
P
Patrick • family_with_children • au
9
2026-03-21 • via Nuitee
K
Kobe • couple • au
10
2026-03-14 • via Nuitee
B
Bec • couple • au
5
Not worth what I paid would not stay again. Much better hotels around
Pros:

Location.

Cons:

Too busy, staff were not overly helpful. Pool bar used yo be great run down dirty no music you had to ask. It was once such a cool
Hotel def not worth what i paid. Lady at concierge unfriendly

2026-03-13 • via Nuitee
C
Coney • couple • au
3
Disappointing experience
Pros:

The room was clean and spacious.

Cons:

Staff at the reception should look at my account properly before double charging me for the room, breakfast and extra merchant fees. Sending my invoice to a wrong email address. Having to contact them 2 days later to chase for refund and correct my email address. Key to the room does not work properly. Needing to get new once which is inconvinient. Better pillows for the room. Normal TV channels on the TV. The internet was poor. Next door room service food was left outside on the floor for the whole day before it was cleaned up. Staff at breakfast forgot about our order. When we recieve the food, it wasn't nice at all. Its a pity coz the La Petit Chef dinner show was great but the hotel experience was bad.

2026-03-03 • via Nuitee
S
Serrin • couple • au
8
2026-02-28 • via Nuitee
I
Ian • solo_traveller • us
3
2026-02-26 • via Nuitee
C
Catherine • solo_traveller • gb
8
2026-02-26 • via Nuitee