Serenity Inn Sweetwater

No signage indicating it was a hotel
Office door propped open with no attendant
Property is dilapidated

Owner of property cussed and screamed at my wife and kids and called her a liar because she told them it was her and 3 kids . It was her and 3 kids passing thru because she just lost her grandma and needed a place to stay the night while traveling across the country. He called her the B word he cussed at me on the phone. Hotel is full of bed bugs. There was no breakfast available. Rooms stink and they need to be fired from booking.

N/A

Asked for a first floor and was given a 2nd floor, lady at the desk would not matching booking rate and insisted the rate would be more than the price I paid. Didn’t like that

Nothing much

Nothing it was what was expected based on pictures and other reviews.

Nothing, it was perfect

Breakfast was honey buns and peanut butter crackers . I Made reservation a month in advice with a request for king bed on ground floor due to didability. No elevator .they Gave us a queen stating there are no kings available. The Hotel was empty as we're the king rooms on both sides of us. No credit issued.

There was no breakfast like listed

Minimal breakfast. Nothing for a diabetic.

Steps
No elevator
No coffee pot in room

Has no elevator
It's rough on people with bad knees going up steps
( not their fault I have bad knees)
No coffee in room
They do offer it in the office

I would not recommend staying at The Serenity Inn in Sweetwater, Tennessee.

I booked our stay through Booking.com and specifically paid extra for a room advertised with a mountain view. Unfortunately, the room we received did not match the listing. Instead of a mountain view, our window overlooked a McDonald’s and a rundown trailer park.

Upon entering the room, we immediately noticed that it was not very clean and had a strong unpleasant odor. In an attempt to make the room more comfortable, we sprayed some deodorizer, opened the door briefly, and turned on the air conditioner to help reduce the humidity and smell. While we were sitting in the room discussing dinner plans, the hotel manager entered our room without permission and demanded that we turn off the air conditioner because the door was open. He then told us that if we were unhappy, we could stay elsewhere and he would refund our money.

When we agreed to leave, the manager changed his position and stated that he could not issue a refund directly and that it would have to be handled through Booking.com. After contacting Booking.com, we found another hotel and filed a complaint. Booking.com informed us that they would need to speak with the property regarding a refund for the two nights we had paid for but would not be using.

About an hour later, the manager called me and said he would “do me a favor” by refunding only one night’s stay. I explained that this was not what had been discussed and that I expected a refund for both unused nights. He then abruptly hung up on me.

To make matters worse, two days later I discovered an additional charge from the hotel itself, separate from the Booking.com reservation. I found this extremely concerning and unacceptable.

Thankfully, we were able to find accommodations at the Holiday Inn on short notice, and their staff was professional, accommodating, and welcoming.