Home2 Suites By Hilton West Bloomfield Detroit

The room was great. The staff was excellent. I just wish they had smart TVs that were strong enough to pick up the WiFi so we could watch our streaming services. Also, I wish the washers and dryers could get fixed immediately when they break. Other than those two small suggestions, I would highly recommend this property.

Our room was great. The staff were friendly and accommodating. The only suggestions I have are to switch to smart televisions, so that guests can watch their streaming services, especially for extended stays. Also, the washers were breaking/broke, so having those fixed immediately would be nice. When guests are there for extended stays, we are in need of washers and dryers quite often. Other than those two suggestions, our stay was great.

First time staying at Home2 hotel. I would highly recommend it especially for families and extended stays.

The hotel was very clean. The staff was super nice, friendly, and helpful. Daily free breakfast was another positive about this stay.

Very simple and straight forward accommodations.

Very clean, and comfortable!!!

We stayed here for 4 days while visiting family in the area. The hotel was clean and bright upon arrival, but that's about where the charm ended. Our biggest complaints were room cleanliness, breakfast, and lack of staff.

When I got to my room, we found a MOLDY plate in the dishwasher. Immediately closed that and ignored, as we didn't have a need for the dishwasher, but still really disgusting.

We also saw makeup stains on the sheets my children were using on the pullout couch, which made it clear that things were not cleaned properly between guests.

The shower had a shampoo and body wash bottle. Both bottles had the same clear soapy contents in them, so I have no idea what they are using in those refillable bottles, but it's certainly NOT what is labeled and that seems dishonest and concerning.

There was hardly anyone ever present at the front desk. I stood there for 10 solid minutes one morning, waiting for someone to give a crap enough to come to the desk. Multiple staff members walked by me, locked eyes with me then moved on without a word.

Breakfast - PITIFUL! They pitch a free hot breakfast with "endless possibilities". Each morning, we were met with total disappointment. This is all they had: 3 stale cereals in dispensers, yogurt/toppings, powdered eggs, old turkey bacon, mushy mini hashbrown rounds, old breads, and waffles. It was the saddest breakfast I've ever seen, but hey... you get what you pay for. It's definitely not what the website indicates.

Everything

2nd time staying and just as great as the first time. Will always look to stay here when we’re over this way.

Very quiet

Overall, our stay was very delightful. My only minor complaint was that the bed was too high for a mobility accessible suite. The rooms and bathrooms are spacious. The kitchen area was very nice as well.

Room is clean and staff are super nice.

Love that EV charging is included with the stay, this bring me back to this property every time. The breakfast, pool and lobby are great

Bedbugs - made complaint - zero effort to apologize or offer any compensation or any thing - front desk also stated they never give extensions for check out from 11 to Noon which I highly doubt but if true is another reason what sadly would be a very good place as it has a great facilty and location - there were other helpful desk people but the desk help on January 9 mornign was horrible and completely not a good person to be listening and answering peoples questions and responding to a. Horrific complaint of many bed bugs - my body is. Now riddeled with bites

When I arrived, I had to wait for a clerk to appear. There was trash all over the 2nd floor hallways. I felt unsafe at night as no one was manning the lobby.

Casey was amazing throughout the entire booking process. She was friendly and accommodating! Thank you for making the process easy & efficient!

Property is in a nice area but the service is terrible you basically have to beg for room service and I asked for sheets and towels and the staff put them on the ground outside of the hotel door

Friendly employees, nice breakfast included both days.

Nice place and comfortable. The area has plenty of hospitality options and feels safe.

Way too noisy. Breakfast over at 9:00