Delta Hotels by Marriott Ontario Airport

Hotels
•
Delta
7.9 (90 reviews)
2200 East Holt Boulevard , Ontario , US
+1 949-398-8750

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Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Cleanliness
Very clean property
Nice location / easy access to freeway and airport
Comfortable bed
Good room size
Cons:
Poor communication and double deposit/charge issues
Refrigerator did not work
Check-in delays
Dirty balcony / poor room upkeep
A/C did not cool sufficiently
Amenities (kitchen) were down
Rude staff / unprofessional manager and bartender

Categories

Cleanliness
10
Multiple guests explicitly praised cleanliness ('La limpieza', 'Very clean property', 'very nice and clean hotel'); one balcony complaint noted but overall cleanliness is consistently reported as excellent.
Service
5.9
Several service-related complaints (bad communication, double deposit/charge issues, check-in delays) plus reports of rude staff/manager and an unfriendly bartender, lowering the service score.
Location
10
Location was called out positively ('Nice location easy access to freeway and airport'); accessibility appears to be a strong asset for guests.
Room Quality
7.3
Mixed room feedback: comfortable bed and good room size reported, but problems with refrigerator, weak A/C, and a dirty balcony reduce the room quality rating.
Amenities
6.9
Notable amenity failures reported (kitchen/amenities down, promoted features not functioning), so amenities are below average despite being advertised.
Value for Money
7.5
Concerns about being charged twice for deposits/stays and lack of compensation for amenity failures slightly reduce value perception.
Food and Beverage
7.7
Food/restaurant had positive history for some guests, but poor bartender behavior and service complaints lower this category modestly.
Overall Experience
7.9
Overall mixed experience: strong cleanliness and location, but service and amenity issues negatively affected stays; averaged to the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Amenities
Experience our on-site restaurants and complimentary airport shuttle service.
Cozy Accommodations
Relax in guest rooms with a flat-screen TV and work desk. Enjoy free WiFi and in-room amenities.
Delicious Dining Options
Indulge in California cuisine at Pacific Grille and grab pub fare at D Street Bar and Grill.
Contact us now to book your stay at Ontario Gateway Hotel!

Important information:

Please contact hotel directly upon arrival at the airport to arrange shuttle service.

Please note: Hotel only accepts major credit cards and bank issued, non-prepaid debit cards.

At time of check in, an additional incidental fee of $50 per night, per room will be authorized.

Please note the hotel is currently undergoing renovations. Minimum guest impact is expected.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Location

Guest Reviews

7.9
Based on 90 reviews
Cleanliness: 10
Service: 5.9
Location: 10
Room Quality: 7.3
Amenities: 6.9
Value for Money: 7.5
Food and Beverage: 7.7
Overall Experience: 7.9
C
Cuauhtemoc • solo_traveller • us
10
Pros:

La limpieza

Cons:

Todo estaba 👌

2026-10-14 • via Nuitee
T
Trevon • solo_traveller • us
5
Bad communication
Pros:

Very clean property

Cons:

The refrigerator didnt work as well and I was charged two separate deposits for my Sat and Sun bookings when they could have been combined. Also was charged for two overnight stays and I was parked in the handicap with my placard which is against the law!

2026-09-11 • via Nuitee
D
Derrick • couple • us
8
Pros:

Nice location easy access to freeway and airport, very nice and clean hotel.

Cons:

Check-in was at three but they were really back up in getting the rooms ready for check in didn’t get into my room until after 4:30

2026-09-08 • via Nuitee
G
Grimes • solo_traveller • us
9
2026-09-04 • via Nuitee
Z
ZIFER • solo_traveller • us
10
Pros:

U guys foibles booked me they cancel on their end I bleed booking, com to confirm with delta the c canceled room an refund me

2026-08-20 • via Nuitee
B
Brandy • couple • us
7
Pros:

Nice size; comfortable bed

Cons:

Air did not get cool enough

2026-08-13 • via Nuitee
V
Virginia • extended_group • us
9
2026-08-03 • via Nuitee
A
Arlene • solo_traveller • us
6
Cons:

I picked a room with balcony but the balcony was dirty and a mess with 1 chair and dirty upholstery.

2026-07-20 • via Nuitee
M
Meihua • couple • us
10
2026-07-07 • via Nuitee
A
Alyssa • couple • us
1
Discrimination, do not STAY here!
Pros:

I stayed here prior and I enjoyed the restaurant. Unfortunately the bartender was extremely rude both times and treated guess very condescending.

Cons:

When I stayed last weekend the amenities that they promoted on their website did not work. Kitchen was completely down, with no compensation. The Operations Manager Mario was extremely rude and unprofessional telling me “you can check out early”, instead of resolving the situation Mario rather loose a guess. Instead offering some compensation for the inconvenience Mario rather act like a JERK.

2026-07-02 • via Nuitee
A
Anthony • extended_group • us
10
2026-06-29 • via Nuitee
M
Mr Saul Tolston • solo_traveller • us
10
2026-06-09 • via Nuitee
T
Torres • solo_traveller • us
10
2026-05-29 • via Nuitee
S
Smits • solo_traveller • us
10
2026-05-13 • via Nuitee
N
Nour • couple • us
10
2026-04-06 • via Nuitee
R
Richard • solo_traveller • us
9
2026-04-04 • via Nuitee
B
Bonnardot • extended_group • pf
1
Bad experience
Pros:

They overbooked the hotel. So when we got there, they transferred us to a motel which we has to pay for… also, the people talking with us were really really not friendly and very annoying

Cons:

The property on the other hand looked pretty nice

2026-03-30 • via Nuitee
L
LARK • couple • us
8
2026-03-08 • via Nuitee
B
Brianna • solo_traveller • us
8
2026-02-28 • via Nuitee
N
Noemi • solo_traveller • us
10
2026-02-22 • via Nuitee