Baldwin Inn & Suites, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.1 (184 reviews)
21 Baldwin St. , West Springfield , US
+1 413-781-2300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff (frequently praised)
Excellent location for the Big E / walking distance to event
Rooms are often large and sometimes recently renovated
Breakfast available and generally described as OK/good
Indoor e-bike storage mentioned
Ample parking reported by several guests
Cons:
Persistent cleanliness issues: dirty floors, stained sheets, filthy carpets
Smell of cigarettes/weed reported in some rooms
Maintenance problems: broken bathroom fans, lights out, door/crack issues
No elevator in parts of property; stairs/handrails in poor condition
Empty toiletries and lack of extra pillows reported
Some guests found beds uncomfortable and remodel showing wear

Categories

Cleanliness
4.5
Multiple reviews report dirty floors, stained sheets, filthy hallway/stair carpets, bathroom grime, and empty toiletries — consistent negative cleanliness feedback.
Service
9
Staff repeatedly described as very friendly, pleasant, accommodating, and helpful; quick check-in/out and cited as a major positive.
Location
9
Frequently praised as an unbeatable, convenient location (walking distance to the Big E/event); clear strong positive for location.
Room Quality
6.8
Rooms noted as large and sometimes recently renovated but showing wear; some guests reported uncomfortable beds, damaged flooring, and maintenance issues.
Amenities
6.5
Breakfast described as OK/good, indoor e-bike storage mentioned, parking availability mixed and no elevator in some areas; amenities are functional but limited and uneven.
Value for Money
7
Mixed: some guests felt the rooms were a good value for the price, while others called pricing high during event weekends; overall fair value.
Food and Beverage
7.5
Breakfast generally described as acceptable or good; one mention of a nearby restaurant being top-notch; limited direct F&B offerings on site.
Overall Experience
6.5
Overall mixed experience: excellent staff and great location offset by recurring cleanliness and maintenance problems that lowered many stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Situated just 500 meters from The Big E and a short distance from popular attractions like Wintonbury Hills Golf Course and Amherst College.

Modern Amenities
Enjoy free WiFi, flat-screen TVs, and comfortable bedding in every room, along with free private parking for added convenience.

Travel-Friendly
Located only 17 km from Bradley International Airport, making your travel experience seamless from start to finish.

Book your stay at Regency Inn & Suites today and experience comfort and convenience in West Springfield.

Important information:

Guest must reach out to property if arrival will be past 6:00 P.MGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

7.1
Based on 184 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 6.8
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 6.5
S
Stacey-Ann • couple • jm
10
Pros:

Audrey was very nice and accommodating from the beginning.

Cons:

Nice and clean, breakfast not bad at all.

2026-11-07 • via Nuitee
A
Alexei • family_with_children • us
9
2026-11-06 • via Nuitee
M
Marianna • extended_group • us
10
great
Pros:

staff and accommodations were awesome

Cons:

nothing

2026-11-01 • via Nuitee
T
Thomas • solo_traveller • us
7
2026-10-29 • via Nuitee
S
Sherry • solo_traveller • us
10
2026-10-26 • via Nuitee
M
Marc-Andre • couple • ca
9
2026-10-26 • via Nuitee
M
Marianna • solo_traveller • us
8
2026-10-25 • via Nuitee
T
Tiffany • family_with_children • us
7
My stay was accommodating for the weekend
Pros:

The location of the Stay was good. The staff were pleasant. The room was ok.

Cons:

The shower was not cleaned good at all. There was no light in the kitchen area. The hand soap and body wash were completely empty.

2026-10-19 • via Nuitee
N
NICOLE • extended_group • us
10
Very friendly staff, amazing room for the price!
Pros:

The staff was very friendly! The room was larger than expected for the price, and extremely clean. I will definitely stay there again!

2026-10-14 • via Nuitee
R
raymond • solo_traveller • us
9
2026-10-08 • via Nuitee
P
Pam • extended_group • us
8
I would definitely stay again
Pros:

It was very convenient and close to the Big E two minute walk to gate nine. An amazing choices for free breakfast. Staff was very pleasant and welcoming.

Cons:

The parking lot was small , a few of the plugs in the room didn’t work and the showery fan in bathroom didn’t work.

2026-09-20 • via Nuitee
K
Kristi • solo_traveller • us
9
Friendly Staff
Pros:

Staff was amazing! So friendly and accommodating.

Cons:

It was pricey, but that's expected during the big E fair since it's walking distance.

2026-09-19 • via Nuitee
L
Lee • solo_traveller • us
9
Big E opening weekend
Pros:

Convent location. Large size of room

Cons:

Nothing

2026-09-19 • via Nuitee
J
JEAN • family_with_children • us
5
2026-09-08 • via Nuitee
R
Ruben • family_with_children • us
1
Too bad
Pros:

Nothing to say

Cons:

Very dirty, floor damaged and smell bad

2026-09-06 • via Nuitee
A
Ahmed • family_with_children • us
9
Definitely coming back
Pros:

Amazing loved it

2026-09-03 • via Nuitee
J
juta • couple • nl
9
Pros:

Has place indoors for e-bikes
Private and quite

2026-08-31 • via Nuitee
L
Luis • solo_traveller • us
7
2026-08-31 • via Nuitee
Z
Zona • family_with_children • us
10
2026-08-28 • via Nuitee
E
emmily • couple • us
10
2026-08-27 • via Nuitee