Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Friendly staff
Comfortable beds
Cons:
Aging facilities
Understaffed reception
Issues with air conditioning

Categories

Cleanliness
7.51
Reviews indicated that while the rooms were generally kept well-maintained and clean, issues with air conditioning affected overall cleanliness perception.
Service
8.98
Positive mentions of staff being friendly, helpful, and accommodating, although some had difficulty with responsiveness.
Location
9.02
Multiple reviews highlighted the excellent location near key attractions and convenience.
Room Quality
7.97
Rooms were spacious and comfortable, but some noted that they showed signs of aging and needed maintenance.
Amenities
8
General satisfaction with the amenities, but some amenities like the pool were not available as expected.
Value for Money
7.96
Overall perception of value was positive, especially considering the comfort level, though some felt upgrades were needed.
Food and Beverage
8.51
Many reviews appreciated the breakfast provided, indicating good value and quality.
Overall Experience
8.48
General consensus was positive with many expressing intent to return despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:43

Property Description

Luxurious Accommodation with Stunning Views

Spacious Rooms with Premium Amenities
Experience the comfort of the largest guest rooms in Cairns, boasting over 40 square metres of space and private balconies with picturesque views of the harbour or hinterland. The beautifully appointed rooms feature premium décor and amenities, ensuring a relaxing stay.

Relaxation and Dining Options
Unwind by the outdoor swimming pool surrounded by tropical gardens or pamper yourself at the deluxe Vie Spa with a range of rejuvenating treatments. Indulge in delicious meals at Coco's Kitchen + Bar, offering buffet breakfast and à la carte dinner made from the region's finest produce. The Lobby Bar is perfect for exotic cocktails and light snacks.

Book your stay at Pullman Cairns International for a luxurious and unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please, note that all guests will be required to present photographic I.D. of the booker along with a valid credit card in the name of the booking. A preauthourisation of $50.00 per day will be held that will be returned upon departure and settlement of account.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1526 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
C
Connor • solo_traveller • au
6
2026-04-18 • via Nuitee
L
Luke • solo_traveller • au
9
Pros:

Location and breakfast were good a little expensive for breakfast but

2026-04-18 • via Nuitee
W
Wantana • couple • au
8
2026-04-16 • via Nuitee
G
Gemma • couple • gb
7
Cons:

Pool bar didn’t open until 12

2026-04-16 • via Nuitee
M
mrscraigbro159 • Couples • Labrador, Gold Coast, Queensland
8
A great hotel
Pros:

We last stayed at the Pullman in 2018, and at the time felt it was in need of refurbishment. Well, that has now happened & the property is thriving. We checked in at 10am, expecting to leave our bags & head out to explore, but they allocated us a family room & we were able to go in immediately (straight up 5 star service). The room was fantastically appointed, and huge. It had 2 queen beds and a massive bathroom which we thoroughly enjoyed having just come from the Crystalbrook where we could barely swing a cat. Lots of towels available, but the hot water wasn't exactly hot - which isn't a big issue in a tropical destination.
Overall, we had an amazing stay & can only be extremely grateful for the service we received & how wonderful the refurbishment is.

2026-04-15 • via Tripadvisor
W
Warren • solo_traveller • au
9
2026-04-14 • via Nuitee
R
Rebecca • couple • au
8
Good value for money. Would recommend
Pros:

Good location. Everything in easy walking distance. Good breakfast. Helpful and friendly staff

Cons:

Shower pressure wasn’t great. Needed shade at the pool over the deck chairs. Weird smell in lobby - not offensive but weird

2026-04-14 • via Nuitee
A
AAH • couple • nl
9
Zeer prettig verblijf.
Pros:

Prachtig uitzicht over Cairns en de zee. Schone kamer. Vriendelijk personeel. Centraal in Cairns gelegen op loopafstand van winkels en eetgelegenheden.

Cons:

Niets.

2026-04-14 • via Nuitee
A
Aadya • solo_traveller • ae
7
Pretty okay.
Pros:

Nice place. Close to airport and friendly staff!

Cons:

Needs a new gym and more water bottles offered to guests instead of drinking tap water from the bathroom.

2026-04-13 • via Nuitee
B
Belinda • couple • au
9
Great accomodation that was a comfort away from home
Pros:

Everything was within walking distance. Pool was awesome

Cons:

No

2026-04-13 • via Nuitee
J
Jessica • family_with_children • au
6
Great location, great pool area. The hotel rooms need updating.
Pros:

The pool area was lovely.

Cons:

The beds were very small and extremely uncomfortable. The bedroom decor is very dated and the bathroom smelled like old urine. There was no furniture on the balcony so we had to move tables and chairs outside.
I also requested 2 bedrooms close together and we were on completely different floors.

2026-04-12 • via Nuitee
• couple • de
9
2026-04-12 • via Nuitee
B
Brad • solo_traveller • au
9
We enjoyed our stay and will definitely return to the Pullman Cairns International.
Pros:

Clean, convenient and good value.

2026-04-11 • via Nuitee
R
Rebecca • couple • us
10
Pros:

Beautiful hotel with a very helpful staff. Located conveniently near the piers for ocean excursions. Also near restaurants, shops, the Cairns Aquarium some art galleries and the Night Markets. Excellent buffet breakfast. Really enjoyed my stay.

2026-04-06 • via Nuitee
C
CraigT789 • Couples • Mandurah and Peel Region, Western Australia
6
Week in Cairns catching up with friends/ 1 with CANCER 🥺
Pros:

The room was very tired.
Carpet needs replacing, room & hallways.
Needs painting & cracks fixed.
TV needs replacing about 32”
Didn’t always get coffee pods
Room didn’t get cleaned one day as we returned before it was done.
One day we said don’t bother.

2026-04-05 • via Tripadvisor
W
Waring-jones • family_with_children • au
10
Beautiful hotel.
Pros:

Love the pool area and what a great surprise Easter Sunday for our grandchildren, an animal petting table and an easter egg hunt. Loved it here.

2026-04-05 • via Nuitee
B
Billy • couple • au
10
2026-04-05 • via Nuitee
M
Minjakarra Jack • family_with_children • au
9
2026-04-05 • via Nuitee
R
Robyn • couple • au
7
Pros:

Location, Views, Lobby. Comfortable beds.

Cons:

I have been staying here on and off for years as I am a local. Unfortunately the building is not being maintained with mould and peeling paint on balustrades, walls and facades and the carpet in the hallways and some rooms are threadbare and covered with masking tape! I have taken photos.

2026-04-05 • via Nuitee
• solo_traveller • au
9
2026-04-05 • via Nuitee