SureStay by Best Western Morgan Hill

Hotels
•
SureStay Hotel by Best Western
7.2 (50 reviews)
16505 Condit Rd , Morgan Hill , US
+1 408-778-0404

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Heating
Garden
See all facilities

Review Highlights

Pros:
Convenient location (near sports complex)
Friendly/helpful staff (receptionist Jay praised)
Included parking
Comfortable bed
Modern look / no carpets
Clean and cozy on some stays
Stylish design
Rooms with 2 king beds available
Cons:
Dirty rooms / stains on bedding
Shower/tub issues (scalding water, exposed layout, water damage)
Meager/unsatisfying breakfast
Pool dirty and cold; no hot tub
Perceived overpriced (one guest cited $380)
Strong food odor in rooms
Small breakfast area / close to highway causing noise
TV remote problems
Staff perceived as intrusive by one guest

Categories

Cleanliness
6.2
Mixed cleanliness reports — several guests noted surface-level cleaning, stains on bedding and a dirty tub/not deep cleaned, though other stays described rooms as fresh, no carpets and very clean.
Service
9
Generally strong service mentions: staff described as nice and a receptionist (Jay) provided exceptional, polite and helpful service; one report of staff being intrusive/overwatching.
Location
8.4
Location frequently praised (close to sports complex, convenient frontage), parking included; some negatives about proximity to highway/frontage road causing noise for some guests.
Room Quality
6.4
Room issues reported: scalding shower/temperature control problems, exposed shower/bath with little privacy, water damage and poor repairs, scuff marks, broken light fixture — though some guests liked the bed and mirror.
Amenities
6.8
Mixed amenities: parking is included and some rooms are new/modern, but guests reported a dirty and cold pool, no hot tub, and a small/limited breakfast area; outdoor/landscaping looked neglected.
Value for Money
6
Several guests felt the property was overpriced or not worth the rate (one cited $380 as too high); others felt it was good value — overall below expectations on value.
Food and Beverage
6.6
Breakfast described multiple times as meager or not great; breakfast service by staff (notably Jay) received praise, but facilities/space for breakfast were small.
Overall Experience
8.2
Overall mixed experience: some guests had excellent, cozy stays praising cleanliness/design and staff, while others found the stay uncomfortable due to cleanliness, odors, and facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:51

Property Description

Convenient Location in Morgan Hill's Business District

Comfortable Rooms with Free Wi-Fi and DVD Player
Experience a cozy stay in our air-conditioned rooms adorned with warm colors and wooden furniture. Enjoy modern amenities like free Wi-Fi, a DVD player, and cable TV. Some rooms even feature soothing spa baths for ultimate relaxation.

Relaxing Outdoor Pool and 24-Hour Reception
Unwind by the outdoor swimming pool or take advantage of our 24-hour reception for all your needs. Start your day right with an American buffet breakfast and make use of barbecue facilities for a delightful evening.

Book your stay at Executive Inn Morgan Hill for a memorable experience in the heart of Morgan Hill's business district.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pool is closed until further notice,Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

7.2
Based on 50 reviews
Cleanliness: 6.2
Service: 9
Location: 8.4
Room Quality: 6.4
Amenities: 6.8
Value for Money: 6
Food and Beverage: 6.6
Overall Experience: 8.2
T
Tiffany • couple • us
8
2026-11-06 • via Nuitee
T
Teresa • family_with_children • us
7
2026-11-05 • via Nuitee
C
Carla • couple • us
10
2026-11-04 • via Nuitee
M
Mette • solo_traveller • us
9
Pros:

Didn’t get it have to leave before it was served

Cons:

Nothing

2026-10-25 • via Nuitee
C
Cori • couple • us
1
2026-10-19 • via Nuitee
S
Sarah • couple • us
8
Pros:

Location was great. The staff was nice

Cons:

Our shower was scalding hot and couldn’t change the temp.

2026-08-29 • via Nuitee
P
Pamela • couple • us
4
Expected more from a Best Western. Disappointing.
Pros:

Not much. It was in Morgan Hill, where we had a dinner engagement. But it was on a frontage road and looked like a basic motel.

Cons:

Cost- $380.00 !!
Room- shower and bath totally exposed, no walls for privacy
- breakfast was meager

2026-08-17 • via Nuitee
A
Andrea • couple • us
5
2026-07-23 • via Nuitee
P
Paul • solo_traveller • us
7
2026-07-21 • via Nuitee
M
Michelle • solo_traveller • us
8
2026-07-12 • via Nuitee
N
Nicole • solo_traveller • us
9
2026-06-22 • via Nuitee
S
samuel • couple • us
8
Ok. Nothing particularly great or awful
2026-06-21 • via Nuitee
E
Eveny • couple • us
4
Uncomfortable, will not return.
Pros:

I really liked the bed and mirror

Cons:

It was very dirty it was just surface level clean but not deep cleaned well, there were stains on the bedding when we arrived and light fixture on bed was broken. It smelled heavy of Indian food and made us feel sick and the smell was very strong in our environment. Staff was also just watching everything we were doing at all times and always by our door so it was very uncomfortable.

2026-06-21 • via Nuitee
A
Andrew • family_with_children • us
4
The location of the hotel & room rate was not worth the lack of investment into the property.
Pros:

The location of the hotel was right across the street from the sports complex for a soccer tournament. The parking was included in our hotel rate. We had a room with 2 king beds.

Cons:

The shower was bad. There was obvious water damage behind the mixing valve & tiles. The repair job was awful. The tub was dirty. There were scuff marks on the walls in the room. The breakfast wasn't that great. The pool was dirty and cold. There was no hot tub. The grass area looked neglected.

2026-06-04 • via Nuitee
F
Florian • couple • de
8
2026-06-01 • via Nuitee
A
Aleksandra • couple • pl
10
Pros:

Great, fresh, no carpets just looks new

Cons:

Nothing at all

2026-05-26 • via Nuitee
O
Oleksii • family_with_children • ca
10
Excellent hotel for not much money
Pros:

Everything was perfect! Hotel is very clean and cozy. It is renowned with very stylish design. Receptionist Jay provided exceptional service from check in / check out to breakfast serving! He was very polite and friendly. It was a great stay in SureStay, we definitely will cone back !

2026-05-18 • via Nuitee
M
Mark • extended_group • us
9
All good.
Cons:

the Television remote control: either it did not work or we could not figure it out.

2026-05-14 • via Nuitee
P
PingHang • solo_traveller • us
5
Cons:

Too close to highway, wasn't able to sleep. The breakfast area is small.

2026-05-13 • via Nuitee
P
Patrick • solo_traveller • us
10
2026-05-08 • via Nuitee