Holiday Inn Express & Suites Buffalo Downtown by IHG

Hotels
•
Holiday Inn Express
8 (876 reviews)
601 Main Street , Buffalo , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
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Review Highlights

Pros:
Great location
Friendly staff
High-quality breakfast
Clean room
Cons:
Issues with parking
Thermostat not efficient
Toiletries were missing

Categories

Cleanliness
7.89
The room was clean but there were issues with toiletries not being provided.
Service
8.36
Staff were friendly and tried to resolve issues effectively.
Location
8.4
Great location, close to the theater and other amenities.
Room Quality
7.85
Rooms were spacious but suffered from thermostat issues.
Amenities
7.38
Some amenities like the pancake machine were not functioning.
Value for Money
7.84
Overall good value considering the quality and location.
Food and Beverage
8.39
Breakfast options were varied and higher in quality than other hotels.
Overall Experience
7.86
A generally satisfying stay with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:37

Property Description

Central Location and Spacious Suites
Located in central Buffalo, just 9 miles from the airport, Holiday Inn Express & Suites Buffalo Downtown offers suites with a living room and two 37-inch TVs. Each room features a sofa bed, microwave, refrigerator, cable TV, and free Wi-Fi.

Complimentary Breakfast and Dining Options
Guests can enjoy a hot breakfast buffet and free weekday newspaper during their stay. The on-site TGI Fridays provides a convenient dining option for guests looking to grab a bite to eat.

Nearby Attractions
Situated within a 5-minute drive of Canalside and Lake Erie, Holiday Inn Express & Suites offers easy access to popular attractions in the area.

Experience comfort and convenience at Holiday Inn Express & Suites Buffalo Downtown. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The name of the guest at check-in must match the name on the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 876 reviews
Cleanliness: 7.89
Service: 8.36
Location: 8.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
J
John • family_with_children • us
8
Would definitely come back
Pros:

Location

Cons:

Parking

2026-03-05 • via Nuitee
T
Tabatha • couple • us
10
2026-03-04 • via Nuitee
P
Paladin • extended_group • it
9
Soggiorno piacevole, perfetto per vedere Niagara Falls
Pros:

direi super accoglienza di Byron and Naz. Ci hanno consigliato diversi posti nelle vicinanze da vedere!. Molto gentili

2026-03-04 • via Nuitee
B
Brett • family_with_children • us
9
2026-03-03 • via Nuitee
D
Dada • solo_traveller • us
8
2026-03-03 • via Nuitee
E
elvieneisha • couple • us
10
2026-03-01 • via Nuitee
E
Emmalee • family_with_children • us
8
Pros:

The room layout was nice. You get a fridge, coffee maker and a microwave. Pillows are super soft and comfortable, bed is big and comfy.

Cons:

They advertise parking, but the parking is a total of 10 spaces and half of them are reserved. Parking nearby is $10

2026-03-01 • via Nuitee
K
Karen • couple • us
3
Good location for our activity-lousy customer service and NO hot water
Pros:

Fair

Cons:

We stayed 2/26-2/27/26 and we woke up to 0 hot water. That requires a refund or credit of some sort. 0 communication from staff

2026-02-28 • via Nuitee
K
Kasperkoski • solo_traveller • us
6
2026-02-28 • via Nuitee
J
Jason • extended_group • ca
3
Horrible. Worst hotel ever
Pros:

Grope location

Cons:

There are many things. First of all, no onsite parking. Had to park and walk almost 2 blocks, which was fun in the snow and cold.
Second, we get to the room and my daughter and her boyfriend we to sleep on the pull out couch. The blanket had what looked like feces stains on it. So we went into the closet to get a blanket and found dirty socks and underwear. I called reception and they just said oh sorry. I asked for more blankets and some strange guy after 2 hours brings us a fitted sheet and says that’s all they have in the basement.
Next morning we go down for our included breakfast and the coffee machine is not working. Then as for food all there was, was Raisin Bran cereal and hard cinnamon buns. Contact IHG and they said they don’t do refunds but will offer me 5000 points towards a free night. Well you need around 20000 to get that reward. I won’t be staying 3 more nights to get a free one. Horrible hotel and service.

2026-02-28 • via Nuitee
Étienne • extended_group • ca
10
Nickel
Pros:

Le petit déjeuner

Cons:

Rien

2026-02-25 • via Nuitee
T
Teejay • family_with_children • us
10
2026-02-25 • via Nuitee
C
Christina • couple • us
4
Decent. Not super clean. Bed was very comfortable. Noisy
Pros:

Close to downtown

Cons:

Super nosy near busy road/trains. Difficult to sleep. No on site parking.

2026-02-25 • via Nuitee
B
Bryan • extended_group • us
1
Pros:

Location for the planned events

Cons:

The room was smoked in and they gave as Febreze for the odor.

2026-02-23 • via Nuitee
J
Jeena Susan • family_with_children • ca
10
2026-02-22 • via Nuitee
S
Scott Zampatori • family_with_children • us
9
Pros:

Our second time staying here and it was perfect for a little weekend getaway and close to key bank center. Clean and quiet

Cons:

The check in was somewhat awkward, the two women who helped me spoke broken English, called someone to see if the room was ready then just handed me the keys and said your all set. Checkout was no different, took the keys and said I was all set again.

2026-02-22 • via Nuitee
S
Stacy • couple • us
10
2026-02-22 • via Nuitee
P
Peter • couple • it
10
2026-02-10 • via Nuitee
H
Henrique • couple • pt
10
2026-02-10 • via Nuitee
M
Meghan • couple • us
8
It worked for the one night we needed it for but may have been difficult for a longer stay
Pros:

The size of the room and comfort and the breakfast

Cons:

They did not have any parking options resulting in needing to pay for garage parking several blocks away

2026-02-10 • via Nuitee