Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good service
Cons:
Cleanliness issues
High breakfast price
Outdated rooms

Categories

Cleanliness
8.09
Some guests reported issues with the cleanliness and maintenance of the rooms.
Service
9.56
The service was praised as friendly and accommodating, although some guests faced minor issues.
Location
10
The hotel is beautifully located within walking distance to key attractions.
Room Quality
8.6
Some reports of outdated furniture and temperature control issues in the rooms.
Amenities
8.55
Facilities were adequate, but the sauna required an additional fee and some amenities received mixed feedback.
Value for Money
8.58
Value perception was influenced by some high charges and deposit issues.
Food and Beverage
9.04
Breakfast quality received good comments but was considered expensive by some guests.
Overall Experience
9.59
Despite some hiccups, the overall experience was positive, especially for those visiting attractions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:02

Property Description

Luxurious Accommodations
Experience elegance and comfort in our beautifully decorated rooms at the Hilton Berlin. Enjoy modern amenities such as a flat-screen TV, minibar, and tea/coffee facilities. Upgrade to our Executive Lounge for exclusive access to premium services.

Wellness and Leisure
Indulge in relaxation at the 800 m² LivingWell Health Club Berlin. From the state-of-the-art fitness center to the rejuvenating sauna and indoor pool, unwind in style during your stay with us.

Dining and Entertainment
Savor a culinary journey at Listo, offering a variety of dining options from coffee to cocktails. Explore local and seasonal flavors in our restaurant or unwind in the cozy library corner. Don't miss the stunning views of the German Cathedral from our two restaurants.

Book now and elevate your stay at the centrally located Hilton Berlin.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Feb 9, 2026 until Sun, Feb 15, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TXL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 38 per day.

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric, regular
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3575 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 9.04
Overall Experience: 9.59
6
699kab • Family
10
An Unforgettable Stay – Exceptional Service by Johanna
Pros:

I booked a night at the Hilton to celebrate a very special occasion. Although I live in Berlin, I wanted to celebrate it at the hotel to make the moment even more memorable.

Before my stay, I contacted the reception to prepare something nice for us and Johanna was the one who responded. She was incredibly helpful, very polite, and extremely professional from the very beginning. Her responses were always quick, thoughtful, and very accommodating.

We are pleasantly very happy as she upgraded us to a beautiful suite overlooking the Gendarmenmarkt. She also arranged a lovely surprise in the room, which made the experience even more special. On top of that, she gave us one of the newly renovated suites, which was absolutely fantastic.

Johanna is truly a credit to the hotel. Her professionalism, kindness, and attention to detail made our special occasion even more memorable.

The hotel itself is wonderful, the location is perfect, and the staff are outstanding. I would absolutely recommend this hotel to anyone visiting Berlin.

Thank you so much, Johanna and every Team member for making our special day truly unforgettable.

2026-03-07 • via Tripadvisor
A
ALEXANDRE • couple • es
9
2026-03-06 • via Nuitee
Q
Quadraccia • family_with_children • ch
8
2026-03-05 • via Nuitee
M
Martí • family_with_children • es
9
Pros:

Molt cèntric
Habitacioms espaioses
Esmorzar molt complet
Zona autoservei al lobby de l’hotel per si et manca quelcom de menjar o beure.

Cons:

Res, tot està molt bé
Podrien ampliar l’esmorzar amb algun kuchen típic

2026-03-03 • via Nuitee
G
garybA6817CQ • Couples • London, England
10
Lovely Hotel For A Special Occasion
Pros:

Great location. Exceptional staff at reception and concierge desks.

Clean room with lovely view of dome.

Welcome gift in our complimentary upgraded room was a nice touch.

2026-03-02 • via Tripadvisor
D
Dorota • family_with_children • se
10
Pros:

Fantastiska sängar, nära till allt,
Fint utsikt från matsalen

Cons:

Saknades någon trevligt bar eller lounge att sitta på kvällen

2026-03-02 • via Nuitee
P
Prof. Dr. Volker • solo_traveller • de
4
Hotel ist leider völlig veraltet
Pros:

Die Freundlichkeit des Hotelteams

Cons:

Das Hotel ist stark renovierungsbedürftig. Vieles wirkt 30, 40 Jahre alt, kleinere und größere Mängel erfüllen nicht den 4-Sterne-Standard. Der Wellness-Bereich erinnert ebenfalls an die 1980er Jahre

2026-03-02 • via Nuitee
J
JUAN • family_with_children • es
9
Berlin , muy interesante
Pros:

La ubicación fue perfecta, El staff me gusto mucho, No utilice el desayuno , pero la cena en el restaurante me gustó.
Recomendaria el hotel seguro.

2026-03-02 • via Nuitee
H
Herr Reinhold • extended_group • de
10
2026-03-02 • via Nuitee
C
Courtney133 • Couples
4
Strange customer service
Pros:

At hotel check-in the hotel proceeded to tell us we hadn’t paid for our stay in advance so whacked out the whole stay on ther card machine to pay for. The problem is we had fully paid for the trip using British airways holiday package.

After explain several times that we had paid and showed confirmation that this was paid, the several customer service reps just couldn’t understand. We were told to just pay another ~€800 again and we can revolve at end of stay. A very strange approach and not something my partner and I wanted to do. What push pack do we have at that point? Very strange.

I would have expected being silver member that we would have been put in the waiting area with a drink or checked in to our room by the staff whilst THEY resolved the issue. However, we had to ring up BA to confirm the payment and pass the mobile over to the desk to get the two companies speaking to each other. Very strange and caused a 1.5 hour delay to check in.
Very odd experience and the staff almost treated us as if we were trying to wing a free trip??
Very strange customer service from Hilton and not best pleased.

2026-03-01 • via Tripadvisor
J
Jeroen • family_with_children • nl
9
2026-03-01 • via Nuitee
D
Dieter • couple • de
8
Eine angenehme Unterkunft, die wir wieder wählen würden.
Pros:

Die Lage, Ruhe , Sauberkeit, Freundlichkeit des Personals, gut ausgestatteter Wellness-Bereich

Cons:

Kleinerer Defekt im Bad: Der Abfluss im Waschbecken funktionierte nicht einwandfrei

2026-03-01 • via Nuitee
M
Monika • couple • gb
10
2026-03-01 • via Nuitee
A
Andreas • solo_traveller • de
9
Bestens
Cons:

Wartezeit an der Rezeption. Häufig nur ein Mitarbeiter.

2026-03-01 • via Nuitee
E
Elmar • couple • de
10
2026-03-01 • via Nuitee
W
Wachsmuth • family_with_children • de
4
Insgesamt hatten wir eine sehr schöne Zeit in Berlin!
Pros:

Trotz unserer Enttäuschung waren die Hotelmitarbeiter bemüht, Abhilfe zu schaffen, soweit das möglich war.

Hervorzuheben ist das tolle, sehr vielfältige Frühstücksangebot in einem beeindruckenden Ambiente.

Aus gegebenem Anlass war der ( Geburtstags) Tisch liebevoll gedeckt und bot einen hervorragenden Ausblick.
Kerzenschein, Geburtstagsständchen und Geburtstagsküchlein ließen uns die eher negativen Eindrücke verblassen.

Cons:

Der Gast sollte auf keinen Fall spüren, dass die Renovierung im Hotel noch nicht abgeschlossen ist.
Insbesondere das Bad war nicht im Zustand eines 5 Sterne Hotels.
Das Mobiliar in diesem Zimmer war nicht nur äußerlich in die Jahre gekommen.
Schade eigentlich, denn wir hatten zuvor nur positive Erfahrungen im Hilton Berlin.

2026-02-28 • via Nuitee
P
Peter • solo_traveller • de
8
2026-02-27 • via Nuitee
G
Gea • couple • nl
7
2026-02-27 • via Nuitee
A
Annelene • solo_traveller • de
6
Mängel können auftreten, aber bei dem Preis erwarte ich umgehende Behebung des gravierenden Mangels
Pros:

Die Lage war für meine Unternehmungen sehr gut. Das Frühstücksbüffet sehr umfangreich und gut.

Cons:

Das Zimmer war zu kalt und obwohl ich den Mangel umgehend gemeldet habe kam erst am nächsten Tag ein Techniker, der das Problem nicht beheben konnte. Ich musste das Zimmer wechseln.

2026-02-26 • via Nuitee
R
Reunelle • solo_traveller • gb
9
Very Welcoming stay!!
Pros:

Location , Room and staff

Cons:

No swimming pool

2026-02-25 • via Nuitee