Pan Pacific Singapore

Hotels
•
Pan Pacific Hotels & Resorts
8.9 (6804 reviews)
7 Raffles Boulevard, Marina Square , Singapore , SG
+65 6336 8111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near Marina Bay and shopping
Friendly, helpful staff in many reviews
Comfortable, spacious rooms and big beds
Nice club lounge and pleasant bar (Plume)
Great on-site restaurant dish mentioned (Laksa)
Early check-in accommodated for some guests
Clean where it matters most per several guests
Good views (Marina Bay) noted
Cons:
Hotel pool out of service for some stays
Facility condition described as dated by some guests
Room-specific issues: musty smell and outdated furniture reported
Shower pressure and temperature fluctuations
No bathtub in rooms noted (expectation for five-star)
Club lounge overcrowding/slow service at times
Additional charge for extended late check-out
Breakfast described as underwhelming for the price by some

Categories

Cleanliness
8.3
Generally clean in most reviews, but isolated issues noted (musty-smelling room once, shower grout needing scrubbing) that slightly reduce confidence.
Service
9.5
Mostly praised staff as friendly and helpful (early check-in granted, praised club staff), though some service lapses occurred (no apology for wrong room assignment, charged for extended late check-out); overall service is strong.
Location
9.7
Consistently highlighted as excellent — near Marina Bay, shops and attractions, easy taxi access; a clear strength of the property.
Room Quality
8.5
Rooms are often described as beautiful and comfortable with good beds, but a few guests encountered outdated furniture, a musty room and awkward faucet/shower issues.
Amenities
8
Facilities are attractive (club lounge noted) but the pool being out of service for some guests and occasional dated-feel lowered perceived amenities quality.
Value for Money
8.4
Many found the experience worth staying again, but comments about breakfast being underwhelming for price and extra charges for extended late check-out temper perceived value.
Food and Beverage
9.4
Strong F&B highlights (excellent Laksa, lovely Plume bar); breakfast opinions were mixed but overall dining and bar experiences were well regarded.
Overall Experience
9.4
Overall very positive with multiple guests calling it superb/luxury and stating they would return, though some experienced service or facility hiccups that kept it from perfection.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious 5-Star Experience

The Pan Pacific Singapore offers a luxurious 5-star experience directly connected to Marina Square Mall and Suntec Convention Centre. Guests can enjoy an array of amenities including an outdoor swimming pool, 8 dining options, and a bar. Free WiFi is available throughout the hotel.

Breathtaking Views and Relaxation

The air-conditioned rooms feature full-length windows with panoramic city views, flat-screen TVs, and work desks. The property also boasts a wading pool with cabanas, 2 tennis courts, a fitness centre, and the award-winning St. Gregory Spa for ultimate relaxation.

Culinary Delights and Entertainment

Indulge in a variety of dining options from the Edge International Buffet to the artisanal Pacific Emporium. Unwind at the PLUME cocktail bar or enjoy Mediterranean-inspired delights at the Poolside Restaurant & Bar.

Book now for an unforgettable stay at Pan Pacific Singapore!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. The total payable price may be increased by 1% due to the GST increase in 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

8.9
Based on 6804 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.7
Room Quality: 8.5
Amenities: 8
Value for Money: 8.4
Food and Beverage: 9.4
Overall Experience: 9.4
H
Hofinger • couple • at
8
2026-10-31 • via Nuitee
M
Miranda • couple • au
10
Perfect hotel for a flying visit
Pros:

Well located and beautiful room. We loved our stay here. We arrived on an early flight and I’d messaged to request an early check in if available. We were given an early check in which was a welcome relief so we could shower before heading out to sight see, and the lady at the front desk was lovely. Great restaurant downstairs and we had a fabulous Laksa there. We didn’t get a chance to use all the hotels facilities as we were just transiting through for 24hrs. Would definitely stay here again.

2026-10-31 • via Nuitee
E
Edwin Alfonso • solo_traveller • co
9
Inolvidable
Pros:

Súper

2026-10-31 • via Nuitee
A
AlexanderKabeshov • solo_traveller • ru
6
Pros:

Convenient location

Cons:

I booked a Pacific Club Room with Marina Bay View at Pan Pacific Singapore for October 2026.

Upon check-in, I was initially assigned a room on the 33rd floor that was completely different from the one advertised on Booking.com. It had outdated furniture and bathroom fixtures, along with an awful musty smell. Only after speaking to the front desk was I moved to the room I had actually booked. Not a single member of staff even attempted to apologise for the inconvenience.

The hotel swimming pool was out of service, and guests were simply told to use the pool in a neighbouring building. Quite ridiculous for a hotel of this category.

The Club Lounge itself is lovely, and the staff are genuinely pleasant. Unfortunately, they seem unable to cope with the number of guests, resulting in waiting times for seating and even for placing orders.

And then there was the late check-out request. When I asked at reception, I was casually offered a complimentary one-hour extension (!!!). I needed four additional hours and ended up paying 50% of the daily room rate.

Overall, a very mediocre service experience. Definitely not what I would expect from a hotel of this standard.

2026-10-31 • via Nuitee
S
Stella • family_with_children • au
10
Luxury. Will stay again
Pros:

Everything. Luxury. Will stay again

Cons:

Nothing. Perfect property

2026-10-31 • via Nuitee
M
Maria • couple • pt
10
2026-10-31 • via Nuitee
S
Susie • couple • au
10
Excellent Hotel
Pros:

This is a superb Hotel. First class, beautiful interior, excellent rooms and breakfast! We didn't dine at their restaurants but we had drinks at the Plume bar which was lovely and an amazing choice of drinks! All the staff were always friendly and ready to help. The room was fantastic, comfortable big bed and amenities provided. Easy walk to the Marina Bay shops and the Gardens by the Bay, about 20 minutes. You can easily get a taxi from just out the front of the Hotel! I would definitely stay here again!

Cons:

Nothing!

2026-10-31 • via Nuitee
M
Michelle • extended_group • kr
6
A large, well-located hotel, but the facility conditions fell short of five-star expectations.
Pros:

The location was excellent, with large shopping malls nearby. I also appreciated having a filtered water dispenser in the bathroom.
However, I wasn’t sure how thoroughly the glass water bottles were cleaned between guests.

Cons:

The facilities felt dated, and I was surprised that the room had no bathtub, especially for a five-star hotel.

The shower pressure was low, and the water temperature often fluctuated, making showering uncomfortable. The bathroom sink was large, but the faucet was far too short. I had to hold my hands right up against the back of the basin to wash them, which was awkward.

I stayed for three nights but couldn’t use the pool because it was closed throughout my stay. I was offered access to another hotel’s pool, but getting there was too much of a hassle.

The breakfast was not bad, however underwhelming for the price.

2026-10-31 • via Nuitee
G
Graham • couple • gb
10
2026-10-31 • via Nuitee
K
Katharina • couple • de
10
2026-10-31 • via Nuitee
A
An • couple • nz
8
2026-10-31 • via Nuitee
P
PengHao • couple • tw
8
好可惜這次沒有設施可以使用
Pros:

View

2026-10-30 • via Nuitee
A
Alison • couple • gb
10
Pacific Club room was fabulous as were the staff.
Pros:

Clean and spacious

2026-10-30 • via Nuitee
R
Raylee • couple • au
9
2026-10-30 • via Nuitee
B
Boris • extended_group • ru
10
2026-10-30 • via Nuitee
S
Stanisław • family_with_children • pl
10
Super
2026-10-30 • via Nuitee
L
Lisa • couple • au
10
Really liked it. I loved the hotel.
Pros:

Staff were wonderful, location great, rooms a good size, clean where it matters most. Nice facilities.

Cons:

Bathroom shower grout needs a bit of scrubbing. That’s about it. Loved the place!!!

2026-10-30 • via Nuitee
R
Ricardo • solo_traveller • pt
10
An outstanding luxury experience with exceptional service and the best Club Lounge I have ever visited. I will gladly re
Pros:

The exceptional level of service, the professionalism of the staff and their prompt, efficient and genuine willingness to respond to my requests and provide assistance made my stay particularly memorable. The team demonstrated a real commitment to guest satisfaction, making me feel valued throughout my stay. The Club Lounge is, without question, the best hotel lounge I have ever experienced, offering an outstanding standard of service, comfort and overall experience. The hotel successfully combines luxury, attention to detail and genuine hospitality, making it stand out as one of the finest places to stay in Singapore.

Cons:

There was very little to criticise about my stay. My overall experience was excellent, and the team dealt with my requests promptly and effectively. Maintaining this consistently high standard across all areas of the hotel will be key to preserving the exceptional experience that makes this property so special.

2026-10-30 • via Nuitee
S
Stacey • couple • au
10
2026-10-30 • via Nuitee
L
lindeire • couple • mw
7
It was fine not great
Pros:

Housekeeping was good. Hotel was good

Cons:

The room smelled. Especially the carpet

2026-10-29 • via Nuitee