MainStay Suites Decatur River City

Scott, at the front desk, is a great, friendly and inviting.

It's currently under construction. The rooms are NOT suitable.

This place was horrible. There was a hole the size of my head in the wall by ac unit. Also bathroom door was flopping around like painted cardboard. Area was very rough. I left after less than 1 min. In the room without a refund. I just ran fast away from this place. -5 stars.

It was clean and I will definitely stay here again

I took puctures of the dirt and mold in the bathroom. The internet barely worked and I kept getting dropped while trying to work. Even though we had our "do not disurb" sign on the door, room service kept asking us for dirty towels and garbage. The smoke detector was missing in our room and the hallway smoke alarms were covered with plastic bags. Smelled like cigarette smoke and musty.

The door to my room would hardly lock. The door to the bathroom was broken. There were pipes sticking out of the walls, which is unsafe. The bed was lumpy. There were workers at midnight in the hallway, talking loudly. The whole place just felt dirty. It needs to be redone. I know they are putting a new tile which does look nice. The shower curtain did not meet the top of the shower so water went all over the floor.

This property was the worse we have ever been to. The bedding had a bad odor, the whole room smelled like mold and mildew. Terrible, would not recommend

It was the worst hotel I have ever been too. I didn’t stay there. I checked in went to our room the saw how nasty it was and I asked for a refund

Best thing about this place was the guest services. It is what it is. Don’t set your expectations too high if you’re paying $80 a night.

Good

Will recommend to friends and family

Fabulous ! Spacious and clean room with comfortable beds, hot shower, ac that did not rev up and down all night! Ice machine didn’t work on first floor but otherwise no complaints. Super easy check in with patient , respectful clerk (to the man who worked Monday night, July 20th at 6:30 pm, a huge thank you!)

Old guy at front desk is super rude he’s from Chicago

Other then not having any smoking rooms and leaving a used bar of soap in the bath tub when we first checked in this hotel was pretty nice! Especially the staff

Hotel was in need of upgrades

They need to make sure the staff is cleaning the car tub because I found a used bar of soap in the bath tub

Staff at the desk very friendly and kind.

Even thou is in the renovation process many things are falling apart, they just put a nice fixture and paint on top of whatever was there. We checked behind the base board and I don’t know the when was the last time they cleaned behind there. Carpet on the stairs and hallways new but dirty.
Fire sprinkler inside is the room covered with a plastic cup? They are trying but… I guess you get what you pay for. Breakfast, we ended up skipping it.
Bed was actually pretty good, but you can hear your neighbors getting ready. And they start chasing runs before 8am so you hear the vacuums and moving pieces around like if they were in your room.

Don’t believe the pictures. The carpet was nasty and the bathroom door handle was broken. The water was shut off at least twice with no notification to evidently accommodate the revision of another room. Check in was horrible with only one desk clerk handling the phone and check-ins. Even though we had pre checked in, we had to wait at least 15 minutes while the desk clerk was apparently taking care of an issue with another guest trying to check in. I would not recommend this hotel for my dog to stay in.

There was a broken ironing board, bad paint job, uneven floor. Recently renovated, but only minor cosmetic features addressed. Front desk employee was very sweet and tried her best to address each issue. Saw the owners/manager but did not speak to them.

Pool area and stair well smelt of smoke(not sure whar was being smoked).