Hôtel Carlton Lille

Hotels
8.4 (2234 reviews)
3 rue Pierre Mauroy , Lille , fr

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor breakfast quality
Service shortcomings at check-in

Categories

Cleanliness
7.44
Room cleanliness criticized; specific issues with bathroom cleanliness reported.
Service
9.21
Overall service was friendly and responsive, with immediate attention to issues like broken TV.
Location
9.45
Well-located near train station and city center, highly praised.
Room Quality
8.4
Rooms are spacious with good amenities, but some reported issues with heating and decor.
Amenities
8.43
Amenities generally satisfactory, though some rooms lacked adequate service like baggage assistance.
Value for Money
7.89
Mixed feedback on value; some felt it didn't meet expectations for the price.
Food and Beverage
7.44
Breakfast quality criticized with limited options and poor execution.
Overall Experience
8.91
Generally positive experience with notable concerns; would return with improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 06:45

Property Description

Luxurious Rooms and Amenities

The Carlton Hotel in Lille offers elegantly decorated rooms with modern amenities such as Wi-Fi, Nespresso machines, and a selection of "Carlton Lille" chocolates. Each room is designed for your comfort and relaxation, complete with unique scented care products and a minibar stocked with cold drinks.

Culinary Delights

Indulge in exclusive dishes made with local products at the hotel's restaurant, where traditional cuisine meets gastronomy. Start your day with a buffet breakfast featuring fresh fruit and local delicacies while enjoying a stunning view of Place du Théâtre.

Relaxation and Entertainment

Unwind in the hotel's fitness room, private sauna, or book a rejuvenating massage in the wellness area. End your day with a drink at the Saint James bar or experience bespoke cocktails at The View bar, overlooking the Opera and Vieille Bourse.

Book your stay now at the Carlton Hotel for a luxurious and unforgettable experience in Lille!

Important information:

Please note that the every request to baby cots and extra beds has to be validated by the hotel upon arrival and come with a supplement.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for € 20 per person per night when using an available extra bed.
    People 12 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2234 reviews
Cleanliness: 7.44
Service: 9.21
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
P
Pauline couple nl
4
Zou niet nogmaals boeken of aandragen aan vrienden
Pros:

De kamers zijn schoon, en het personeel bij de receptie is vriendelijk

Cons:

De kamer werd heel warm, er hangt een permanente etenslucht (alsof je boven de afzuiging van een restaurant zit) straat erg gehorig, hele nacht amper geslapen. Bed erg smal
Badkamer oud en gedateerd, ontbijt belachelijk karig en voldoet niet aan de verwachtingen van de te hoge prijs.
De gym extreem warm en karig.

2026-02-14 via Nuitee
C
Cédric couple fr
10
2026-02-14 via Nuitee
C
Christelle solo_traveller be
10
Séjour agréable et relaxant
Pros:

Top

2026-02-13 via Nuitee
L
Lylou couple be
10
2026-02-11 via Nuitee
A
Amel couple fr
10
Pros:

Séjour exceptionnel pour notre week-end de mariage !
Tout était parfait : un accueil chaleureux, un service irréprochable et une chambre magnifique avec une vue incroyable sur la ville

L’équipe a été aux petits soins et a largement contribué à rendre ce moment inoubliable.
Nous recommandons cet établissement les yeux fermés et espérons y revenir un jour !

2026-02-11 via Nuitee
M
Marc couple be
10
Pros:

emplacement et les employés

2026-02-10 via Nuitee
A
Antoine couple fr
9
2026-02-09 via Nuitee
J
Julie couple fr
9
2026-02-09 via Nuitee
G
Gülcan couple nl
10
Top locatie, vriendelijk personeel.
Pros:

Top locatie, vriendelijk personeel.

Cons:

-

2026-02-09 via Nuitee
H
Hessa couple ae
4
Pros:

The location was really good

Cons:

The bathrooms were extremely small very very small and not safe the shower didnt work properly and the toilet space was too small you can easily hit your head when standing .rooms are dark not bright lights, and service and breakfast was not good at all, We came for the name of Carlton and it does not meet any expectation of a carlton hotel, it feels like a 3 star than a 4.

2026-01-30 via Nuitee
D
Dominique couple fr
7
Pros:

Tout

Cons:

Il pourai avoir une petit resto

2026-01-29 via Nuitee
R
René couple nl
9
Zeer prettig verblijf op een toplocatie in een mooie stad!
Pros:

De locatie, de sfeervolle inrichting in het hotel en het zeer vriendelijke personeel met een uitstekend uitgebreid ontbijt buffet. Het hotel heeft een prachtige bar met uitzicht! Je kunt vanuit t hotel alles te voet bereiken!

Cons:

Helemaal niets!

2026-01-27 via Nuitee
C
CHRISTELLE couple fr
10
2026-01-26 via Nuitee
S
saliha solo_traveller fr
8
2026-01-26 via Nuitee
S
saliha solo_traveller fr
8
2026-01-26 via Nuitee
J
Jon couple gb
8
Good rather than great.
Pros:

Perfect location, nice staff, spotless room cleaning, good breakfast, high ceilings, large rooms, good aircon

Cons:

Very noisy rooms due to plastic flors rather than carpets, poorly maintained curtains and plumbing, bizarre beds on wheels that move unexpectly!

2026-01-25 via Nuitee
P
Pascal couple fr
7
Pros:

Hotel historique très bien situé dans Lille. Juste à côté de la grande place. La réception est très belle et resté dans son style.

Cons:

La décoration des chambres mériterait un rajeunissement. Un peu de modernisme dans un bâtiment historique serait intéressant pour un établissement de cette catégorie.
Beaucoup trop de monde au petit déjeuner. La salle est petite pour le nombre de clients. Le buffet est copieux mais le passage entre les table est étroit.

2026-01-24 via Nuitee
F
Filip couple be
8
2026-01-24 via Nuitee
E
Emmanuel couple be
7
Lille est une belle ville
Pros:

L’emplacement

Cons:

Deco sombre. Petit déjeuner dans des fauteuils…mal mis pour manger

2026-01-24 via Nuitee
R
Roos Drop couple nl
9
2026-01-24 via Nuitee