Hôtel Carlton Lille

Hotels
8.4 (2245 reviews)
3 rue Pierre Mauroy , Lille , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor breakfast quality
Service shortcomings at check-in

Categories

Cleanliness
7.44
Room cleanliness criticized; specific issues with bathroom cleanliness reported.
Service
9.21
Overall service was friendly and responsive, with immediate attention to issues like broken TV.
Location
9.45
Well-located near train station and city center, highly praised.
Room Quality
8.4
Rooms are spacious with good amenities, but some reported issues with heating and decor.
Amenities
8.43
Amenities generally satisfactory, though some rooms lacked adequate service like baggage assistance.
Value for Money
7.89
Mixed feedback on value; some felt it didn't meet expectations for the price.
Food and Beverage
7.44
Breakfast quality criticized with limited options and poor execution.
Overall Experience
8.91
Generally positive experience with notable concerns; would return with improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 06:45

Property Description

Luxurious Rooms and Amenities

The Carlton Hotel in Lille offers elegantly decorated rooms with modern amenities such as Wi-Fi, Nespresso machines, and a selection of "Carlton Lille" chocolates. Each room is designed for your comfort and relaxation, complete with unique scented care products and a minibar stocked with cold drinks.

Culinary Delights

Indulge in exclusive dishes made with local products at the hotel's restaurant, where traditional cuisine meets gastronomy. Start your day with a buffet breakfast featuring fresh fruit and local delicacies while enjoying a stunning view of Place du Théâtre.

Relaxation and Entertainment

Unwind in the hotel's fitness room, private sauna, or book a rejuvenating massage in the wellness area. End your day with a drink at the Saint James bar or experience bespoke cocktails at The View bar, overlooking the Opera and Vieille Bourse.

Book your stay now at the Carlton Hotel for a luxurious and unforgettable experience in Lille!

Important information:

Please note that the every request to baby cots and extra beds has to be validated by the hotel upon arrival and come with a supplement.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for € 20 per person per night when using an available extra bed.
    People 12 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2245 reviews
Cleanliness: 7.44
Service: 9.21
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
• couple • be
8
2026-04-18 • via Nuitee
J
Jacqueline • extended_group • gb
8
2026-04-17 • via Nuitee
I
Ivaylo • couple • bg
10
2026-04-15 • via Nuitee
L
Laurence • couple • ch
10
Superbe hôtel calme et centré
Pros:

Superbe établissement au centre ville, notre chambre son sosie la rue piétonne, donc très calme.

Cons:

Rien

2026-04-14 • via Nuitee
C
christine • couple • gb
10
Perfect central location, great customer service
Pros:

Great location, staff were very attentive

2026-04-13 • via Nuitee
V
vivianpiron • solo_traveller • be
7
2026-04-12 • via Nuitee
I
ICools • family_with_children • be
7
Alles in orde, we zouden weerkeren.
Pros:

De kamer op zich, de accomedatie met de bar (panorama vieuw).
De ligging is perfect.
Zeer vriendelijk personeel.

Cons:

De badkamer was een beetje verouderd (zeker bad/douche)

2026-04-11 • via Nuitee
• couple • fr
8
2026-04-09 • via Nuitee
M
Marjorie • couple • fr
10
Pros:

Une belle expérience dans cet hotel

2026-04-09 • via Nuitee
M
Mathias • couple • fr
5
2026-04-09 • via Nuitee
S
SUZAN • couple • be
8
2026-04-09 • via Nuitee
A
Anja • couple • be
9
2026-04-08 • via Nuitee
T
Thierry • couple • fr
8
2026-04-07 • via Nuitee
M
Marie et Baptiste • couple • be
9
Pros:

L'emplacement, le parking, la literie, le personnel

Cons:

Le seul bémol était le bruit de la chambre voisine

2026-04-06 • via Nuitee
Q
Quentin • couple • be
8
À recommander
Pros:

Localité + literie

2026-04-06 • via Nuitee
M
Mike • couple • nl
10
2026-04-06 • via Nuitee
C
Carol-Ann • couple • fr
8
Bel emplacement et beau hôtel
Pros:

Prolixité de la gare et du centre.
Les réceptionnistes étaient adorable même la femme de chambre disait bonjour, et pour travailler moi-même dans un hôtel je peux vous dire que c’est rare.
Le personnel du pdj était très sympathique aussi et le pdj était assez varié c’était top.

Cons:

Sans soit pas grand chose à dire mais dans notre chambre, les toilettes étaient affreusement petites faut pas être trop large ni trop grand cela les a rendue inconfortables.
Le bar est vraiment trop petit surtout quand le pdj se passe là-bas, cela aurait été mieux d’avoir une grande salle pour accueillir tout le monde dans problème, cela m’a un peu étonnée de voir des escaliers qui menaient à l’hipoppotamus en dessous. Cela serait vraiment un plus d’avoir un restaurant dans l’hôtel.

2026-04-06 • via Nuitee
V
Vincent • couple • be
7
Carlton Lille
Pros:

Idéalement placé en plein centre. Belles vues sur le vieux Lille. Personnel agréable.

Cons:

L'hôtel est vieillot et mériterait un rafraîchissement. Le parking est cher et peu pratique.

2026-04-04 • via Nuitee
K
Kathryne • solo_traveller • au
7
Still a great choice for Lille
Pros:

Great location and atmospheric with a view to enjoy over the town square

Cons:

One of the reception staff was so rude and unhelpful we would have to wait for him to be absent before approaching the desk. Some of the other staff were lovely and helpful

2026-04-02 • via Nuitee
M
MEYNIER • solo_traveller • fr
9
2026-04-01 • via Nuitee