Hôtel Carlton Lille

Hotels
8.4 (2245 reviews)
3 rue Pierre Mauroy , Lille , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor breakfast quality
Service shortcomings at check-in

Categories

Cleanliness
7.44
Room cleanliness criticized; specific issues with bathroom cleanliness reported.
Service
9.21
Overall service was friendly and responsive, with immediate attention to issues like broken TV.
Location
9.45
Well-located near train station and city center, highly praised.
Room Quality
8.4
Rooms are spacious with good amenities, but some reported issues with heating and decor.
Amenities
8.43
Amenities generally satisfactory, though some rooms lacked adequate service like baggage assistance.
Value for Money
7.89
Mixed feedback on value; some felt it didn't meet expectations for the price.
Food and Beverage
7.44
Breakfast quality criticized with limited options and poor execution.
Overall Experience
8.91
Generally positive experience with notable concerns; would return with improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 06:45

Property Description

Luxurious Rooms and Amenities

The Carlton Hotel in Lille offers elegantly decorated rooms with modern amenities such as Wi-Fi, Nespresso machines, and a selection of "Carlton Lille" chocolates. Each room is designed for your comfort and relaxation, complete with unique scented care products and a minibar stocked with cold drinks.

Culinary Delights

Indulge in exclusive dishes made with local products at the hotel's restaurant, where traditional cuisine meets gastronomy. Start your day with a buffet breakfast featuring fresh fruit and local delicacies while enjoying a stunning view of Place du Théâtre.

Relaxation and Entertainment

Unwind in the hotel's fitness room, private sauna, or book a rejuvenating massage in the wellness area. End your day with a drink at the Saint James bar or experience bespoke cocktails at The View bar, overlooking the Opera and Vieille Bourse.

Book your stay now at the Carlton Hotel for a luxurious and unforgettable experience in Lille!

Important information:

Please note that the every request to baby cots and extra beds has to be validated by the hotel upon arrival and come with a supplement.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for € 20 per person per night when using an available extra bed.
    People 12 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2245 reviews
Cleanliness: 7.44
Service: 9.21
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
L
Lucas • couple • fr
9
2026-03-25 • via Nuitee
C
Cédric • couple • be
7
Très bien situé
Pros:

Hotel très bien situé en plein centre du pietonier, personnel accueillant et propreté générale. Le bar où on prend le petit déjeuner est très cosy. Malgré le centre, chambre bien insonorisée.

Cons:

Style un peu vieillot d'une manière générale, salle de bain Ok mais pas du tout moderne,

2026-03-24 • via Nuitee
R
Romy • couple • nl
10
Goud
Pros:

Echt top!

2026-03-23 • via Nuitee
M
muriel • family_with_children • be
10
2026-03-23 • via Nuitee
A
A • extended_group • gb
10
A fantastic night in a beautiful city! Loved this hotel…
Pros:

Beautiful decor, lovely vibe and fab location!

2026-03-22 • via Nuitee
N
Nathalie • extended_group • fr
5
Pros:

Emplacement parfait
Literie confortable

Cons:

Salle de bain étriquée et très peu pratique . Wc tres bas coincé
Entre un mur et la douche

2026-03-21 • via Nuitee
C
Catherine • couple • be
9
Séjour parfait 🤩
2026-03-19 • via Nuitee
A
Anne • couple • be
8
Heerlijk verblijf in een super en gezellige locatie, met vriendelijke ontvangst!
Pros:

- centrale locatie, op wandelafstand van veel mooie bezienswaardigheden
- mooie kamer, rustig en ruim
- heerlijk ontbijt met lekkere, verse producten
- vriendelijk personeel

Cons:

Eigenlijk niets.
Misschien wat meer flexibiliteit met het parkeren.

2026-03-19 • via Nuitee
R
Raphaëlle • couple • fr
7
2026-03-19 • via Nuitee
Y
Yadwinder • couple • gb
10
2026-03-17 • via Nuitee
R
Romain • couple • fr
8
2026-03-16 • via Nuitee
E
Eric • couple • be
8
Pros:

Bonne ambiance, politesse du personnel

Cons:

Travaux de bâtiment le lundi matin à 9h alors que nous dormions … intolérable

2026-03-16 • via Nuitee
A
Alex • couple • be
8
2026-03-16 • via Nuitee
M
Morgane • couple • fr
8
Une bonne adresse en plein centre
Pros:

Emplacement en plein centre
Architecture de caractère
Chambre spacieuse et confortable
Petit déjeuner très varié et copieux

2026-03-15 • via Nuitee
L
Lionel • couple • fr
8
Pros:

Localisation
Qualité du petit déjeuner

2026-03-15 • via Nuitee
A
Alexis • couple • fr
7
2026-03-15 • via Nuitee
M
Marcel • couple • fr
5
A peine moyen
Pros:

Emplacement

Cons:

Personnel peu impliqué, distant et sans attention
Décalage entre description et réalise ( produits salle bains réduits au minimum - de qualité moyenne - pas de lait corporel, pas de kit brosse à dent peigne

Cuvette WC de qualité médiocre et mobile !

Pas de plateau de bienvenue

Une expérience pas à la hauteur du nom CARLTON

2026-03-14 • via Nuitee
R
Richard • solo_traveller • gb
8
Pros:

Rooms were ok. Breakfast in the restaurant was pretty good.

Cons:

Underground car park was quite a challenge.

2026-03-14 • via Nuitee
B
Beatrice • couple • fr
9
Pros:

Un emplacement idéal pour visiter le vieux Lille !

Cons:

Merci de nous communiquer l'adresse du parking à l'avance !

2026-03-10 • via Nuitee
K
Kristine • couple • gb
10
Came for work, but will hopefully return to enjoy it more- I had such amazing time
Pros:

Amazing character hotel ~ right in the heart of Lille - located at it’s best

Cons:

N/a

2026-03-10 • via Nuitee