Hôtel Carlton Lille

Hotels
8.4 (2245 reviews)
3 rue Pierre Mauroy , Lille , fr

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor breakfast quality
Service shortcomings at check-in

Categories

Cleanliness
7.44
Room cleanliness criticized; specific issues with bathroom cleanliness reported.
Service
9.21
Overall service was friendly and responsive, with immediate attention to issues like broken TV.
Location
9.45
Well-located near train station and city center, highly praised.
Room Quality
8.4
Rooms are spacious with good amenities, but some reported issues with heating and decor.
Amenities
8.43
Amenities generally satisfactory, though some rooms lacked adequate service like baggage assistance.
Value for Money
7.89
Mixed feedback on value; some felt it didn't meet expectations for the price.
Food and Beverage
7.44
Breakfast quality criticized with limited options and poor execution.
Overall Experience
8.91
Generally positive experience with notable concerns; would return with improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 06:45

Property Description

Luxurious Rooms and Amenities

The Carlton Hotel in Lille offers elegantly decorated rooms with modern amenities such as Wi-Fi, Nespresso machines, and a selection of "Carlton Lille" chocolates. Each room is designed for your comfort and relaxation, complete with unique scented care products and a minibar stocked with cold drinks.

Culinary Delights

Indulge in exclusive dishes made with local products at the hotel's restaurant, where traditional cuisine meets gastronomy. Start your day with a buffet breakfast featuring fresh fruit and local delicacies while enjoying a stunning view of Place du Théâtre.

Relaxation and Entertainment

Unwind in the hotel's fitness room, private sauna, or book a rejuvenating massage in the wellness area. End your day with a drink at the Saint James bar or experience bespoke cocktails at The View bar, overlooking the Opera and Vieille Bourse.

Book your stay now at the Carlton Hotel for a luxurious and unforgettable experience in Lille!

Important information:

Please note that the every request to baby cots and extra beds has to be validated by the hotel upon arrival and come with a supplement.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for € 20 per person per night when using an available extra bed.
    People 12 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2245 reviews
Cleanliness: 7.44
Service: 9.21
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
W
Willem couple nl
9
Fantastisch
Pros:

Prima locatie en goede kamers. Leuke bar en nice breakfast. Aanrader.

2026-03-07 via Nuitee
A
Alice solo_traveller be
8
2026-03-06 via Nuitee
I
Isabelle couple fr
10
Superbe!
Pros:

Bel hôtel en plein centre de Lille. Personnel accueillant, chambre confortable, excellent petit-déjeuner avec vue sur l'opera... On reviendra avec plaisir!

Cons:

Rien

2026-03-06 via Nuitee
T
Thierry couple fr
8
Pros:

petit dejeuner

2026-03-05 via Nuitee
B
Bernard couple be
9
Prestigieux, super emplacement, accueil à revoir
Pros:

Prestigieux et bel accueil

Cons:

Notre toilette n'était pas vissee au sol. Je ne sais pas si nous devons en rire ou pleurer. SDB assez vétuste. C'est le cas de le dire.
Accueil au lounge déplorable ! Remballé de manière très désagréable parce que plus de place. Ce fut signalé à la réception.

2026-03-04 via Nuitee
T
TK, Ivy solo_traveller fr
8
Week-end stay is perfect!
Pros:

Location is excellent, close to the train station.
Because locates in the high street, unusual noise at night.

Cons:

They forgot to put the stuff for my dog!
Such as dog bed, bowl and blanket. It costs €20 for nothing.
There is no changing room in the sauna/gym.

2026-03-02 via Nuitee
A
Adrian couple gb
10
2026-03-02 via Nuitee
A
Adrian couple gb
10
2026-03-02 via Nuitee
T
Théo extended_group fr
9
Pros:

L’emplacement est idéal ainsi que la vue sur l’opéra depuis les chambres privilèges. En outre l’espace fitness ainsi que le sauna est tout à fait agréable. Le room service est très efficace et serviable.

Cons:

Le restaurant The View situé à l’entresol donc très étriqué et bas de plafond. Le service manque de rigueur.

2026-03-01 via Nuitee
A
Antoine extended_group be
9
2026-03-01 via Nuitee
M
Mohamad couple fr
7
Pros:

Location was amazing near to everything
Breakfast is nice and the staff was also nice

Cons:

Hotel is old and you can feel it when you walk on the floor when you get out of the elevator and beds are not comfortable pillows also not comfortable and it’s too bad because we booked a privilege room and it should be more comfortable , so doesn’t worth the money , the real Carlton skipped this one

2026-02-28 via Nuitee
J
jacques couple fr
9
2026-02-26 via Nuitee
G
Gunther solo_traveller de
10
2026-02-26 via Nuitee
S
Sonya couple gb
8
2026-02-25 via Nuitee
T
Theo couple cz
7
Pros:

Chambre comfortable, très belle endroit

Cons:

30 minutes d'attente pour le petit dejeuner

2026-02-25 via Nuitee
D
Delphine family_with_children fr
7
Superbe établissement, en dehors du petit déjeuner
Pros:

Bel établissement, chambres confortables en plein centre ville et bien insonorisées. Décoration élégante, avec un parfum très agréable, et propreté impeccable. Bar à cocktails très sympa le soir, que ce soit la vue, les cocktails et le personnel.

Cons:

Personnel du petit-déjeuner très désagréable, ne sourit pas, prend juste le nom des clients pour justifier sa présence, ne remplit pas le buffet, et dénote complètement par rapport au standing de l'établissement.

2026-02-24 via Nuitee
L
Leendert couple nl
10
2026-02-24 via Nuitee
J
Jacques couple fr
1
2026-02-23 via Nuitee
T
teddy solo_traveller fr
9
2026-02-23 via Nuitee
O
Olivier couple be
8
2026-02-23 via Nuitee