Homewood Suites Memphis Germantown

Hotels
Homewood Suites by Hilton
8.9 (483 reviews)
7855 Wolf River Boulevard , Memphis , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful receptionist
Great location
Spacious rooms
Cons:
Cleanliness issues
Rude service from one staff member
Noise from AC and construction

Categories

Cleanliness
7.48
There were multiple complaints about cleanliness issues, including dirty rooms and visible mold.
Service
9.45
Most staff were friendly and helpful, although there were reports of a rude staff member during check-in.
Location
10
Many reviewers praised the location as great and convenient.
Room Quality
8.94
Mixed feedback on room quality; some rooms are clean and spacious, while others had issues such as musty smells.
Amenities
8.47
Amenities were noted but with issues such as cold breakfast and limited offerings due to construction.
Value for Money
9.43
Some guests felt it was a good value for location while others were disappointed given room conditions.
Food and Beverage
7.98
Breakfast options were limited and not satisfactory according to some reviews.
Overall Experience
9.47
Overall experiences varied greatly; some guests loved the stay while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Convenient Location
Situated in Germantown, Tennessee, Homewood Suites Memphis Germantown offers complimentary shuttle services to the airport and within a 5-mile radius, ensuring hassle-free travel.

Suite Comforts
Each suite at the hotel boasts a full kitchen, cable TV with pay-per-view movies, and free Wi-Fi, providing guests with the comforts of home during their stay.

Amenities Galore
Guests can enjoy the outdoor pool, well-equipped gym, and business center. Additionally, the hotel features laundry facilities, a gift shop, and is in close proximity to popular attractions like Graceland and the Memphis Zoo.

Book your stay at Homewood Suites Memphis Germantown now to experience a perfect blend of convenience and comfort!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Homewood Suites Memphis Germantown offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Location

Guest Reviews

8.9
Based on 483 reviews
Cleanliness: 7.48
Service: 9.45
Location: 10
Room Quality: 8.94
Amenities: 8.47
Value for Money: 9.43
Food and Beverage: 7.98
Overall Experience: 9.47
S
Sallie couple us
10
Nice place to stay good breakfast and location
Pros:

Walk to west cancer clinic Perkins next door walk also check out is 12. That helps sooo much. Go to de and go back to your room for a bit

Cons:

Didn’t get to stay long enough. But will be back in February

2026-08-22 via Nuitee
R
Roland couple us
8
Pros:

didn't eat breakfast

Cons:

curtain in bed room did not close

2026-08-17 via Nuitee
A
Autumn couple us
7
2026-08-13 via Nuitee
A
Anna family_with_children us
10
2026-08-11 via Nuitee
H
HIROAKI solo_traveller jp
8
2026-07-20 via Nuitee
T
Tadashi solo_traveller jp
8
2026-07-17 via Nuitee
J
Jeanette solo_traveller us
10
Pros:

Breakfast was fantastic, seemed homemade, lots of hot choices.

Cons:

Front Automatic doors from outside into lobby were not working properly, annoying when you tried to get through but doors would not open all the way.

2026-07-16 via Nuitee
L
Laura solo_traveller it
7
2026-07-10 via Nuitee
S
Stella couple us
8
2026-07-07 via Nuitee
V
Vernita family_with_children us
10
awesome
Pros:

everything was great

Cons:

staff, breakfast and quietness

2026-07-06 via Nuitee
C
Christina solo_traveller us
8
Clean and friendly. Minor complaints
Pros:

Front desk was very friendly. Very clean rooms. Good breakfast options.

Cons:

Wasn't a huge deal, but housekeeping knocked on our door about 2 hours before checkout and asked to clean our room, even though the "do not disturb" sign was on our door. I told her we were not ready for them to clean just yet, and she argued with me saying they are just trying to get an early start. I told her we are getting dressed and will be out soon and she still argued with me. I told the front desk and they were quick to apologize and said they will definitely talk to housekeeping about it.
Beds were clean but not the most comfy.

2026-06-28 via Nuitee
M
Mark family_with_children us
10
Coming back
Pros:

Awesome breakfast bufett!

2026-06-25 via Nuitee
D
desireer724 Family
10
Housekeeping Done Right! Thank You, Miranda!
Pros:

We’ve been staying at this hotel long-term for almost a month now, and overall our experience has been very pleasant. The front desk staff has been consistently friendly, knowledgeable, accommodating, and easy to work with. Every interaction has been positive, and they truly help make extended stays more comfortable.

I especially want to recognize Miranda from housekeeping. She is hands down one of the best team members we’ve encountered during our stay. Miranda is incredibly thorough, friendly, and takes great pride in her work. Every time she cleans our room, it is spotless from top to bottom. She doesn’t cut corners, overlook details, or rush through the job. Her consistency and attention to detail are exceptional, and it shows in the quality of her work.

As guests staying for an extended period, we’ve interacted with multiple housekeeping staff members, and Miranda’s level of care and professionalism truly stands out. She sets a high standard for what excellent housekeeping should look like. We greatly appreciate her hard work and hope she receives the recognition she deserves. She has made a significant difference in our stay.

2026-06-05 via Tripadvisor
R
Rachel solo_traveller us
9
2026-05-31 via Nuitee
A
Anna couple us
10
We will definitely be back!
Pros:

Crystal, at the front desk when I checked in, was awesome! She was very professional and extremely welcoming.

Cons:

On our first night the light in the bedroom came on by itself at around midnight.

2026-05-30 via Nuitee
M
Mark solo_traveller us
10
Pros:

Nice comfortable space. In a nice area.

2026-05-26 via Nuitee
C
Chelsea family_with_children us
9
2026-05-04 via Nuitee
R
RealEstateAdvocate Family Little Rock, Arkansas
10
Excellent stay for a sports weekend clean, comfortable, and convenient!
Pros:

My wife, our youngest son, and I stayed here this past weekend (May 2nd 3rd) while in town for the NXTPRO Puma tournament. Our middle son was competing with J.A.G. Elite, and while he stayed with his teammates, this hotel served as the perfect "home base" for the rest of the family.

​The hotel was impressively clean and the rooms were very comfortable. We found the breakfast to be sufficient and a great way to fuel up before heading to the games. One of the best parts of this location is the proximity to everything you need there are plenty of gas stations and retail options nearby, and it is very close to several restaurants, specifically Perkins, which was very convenient for us.

​We did have a good laugh when we arrived; one of the reasons we booked this specific location was the basketball court shown by the pool. While the half court is definitely there, it currently doesn't have a basketball goal! Despite the missing hoop, the stay was still a 5 out of 5 for us. The service was great, and the location can't be beaten for families traveling for sports. We would definitely stay here again!

2026-05-03 via Tripadvisor
R
Regina solo_traveller us
9
2026-04-28 via Nuitee
C
Cassandra family_with_children us
10
2026-04-24 via Nuitee