Eldorado Hotel and Spa

Hotels
8.4 (1182 reviews)
309 West San Francisco Street , Santa Fe , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Attentive and accommodating staff
Fantastic location
On-site bar and restaurant
Cons:
Cleanliness issues in rooms
Poor room maintenance
Rude morning staff

Categories

Cleanliness
6.81
Despite some areas being tidy, specific issues like dirty rooms and damaged furniture noted.
Service
9.28
The staff were very attentive and accommodating during the surprise birthday celebration.
Location
9.32
The hotel's location is very convenient, adding value to the experience.
Room Quality
7.27
Rooms showed signs of wear, including threadbare furniture.
Amenities
8.8
Convenient bar and restaurant on-site, enhancing the overall experience.
Value for Money
8.26
Overall value is decent for the price, but cleanliness issues impact this.
Food and Beverage
8.81
The dining options available, including the Agave Restaurant, were well-received.
Overall Experience
8.68
Mixed feelings with some positive highlights overshadowed by significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 14:00

Property Description

Luxurious Nidah Spa and Rooftop Pool
Indulge in relaxation at the full-service Nidah Spa and unwind by the rooftop heated pool with stunning views.

Southwestern-Styled Rooms and Dining
Experience the essence of Santa Fe in the pueblo revival styled rooms and savor innovative cuisine at Agave Restaurant & Lounge.

Convenient Location and Amenities
Explore Santa Fe's historic Plaza and nearby museums within minutes, then enjoy free Wi-Fi, a well-equipped gym, and live music at Eldorado Lounge.

To book your stay at this enchanting New Mexico hotel, visit our website or call us today!

Important information:

Please note that there is an additional charge for having up to 2 pets in a room. Any additional pets will incur an additional charge. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1182 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 8.81
Overall Experience: 8.68
A
Ana • solo_traveller • us
10
Pros:

Location ! Cleanliness ! Excellent food ! Staff was exceptional !

Cons:

Location and cleanliness

2026-06-27 • via Nuitee
D
Danette • couple • us
10
Great location for an upscale hotel
Pros:

Location, soft bedding, friendly staff, beautiful decor, nice pool area with lots of chairs and umbrellas.

Cons:

Nothing

2026-06-26 • via Nuitee
D
Destination781786 • Business
4
Better options in Santa Fe
Pros:

Location is great. Hotel struggled with AC and every day of my five day stay, housekeeping messed something up - no washcloths, no hand towels, neglected to wash coffee mugs, etc. This is the second time I have stayed here and had no running hot water in the restroom sink. When I tell the front desk, nothing is done. Will not be returning.

2026-06-25 • via Tripadvisor
H
H00doo • Family
2
Broken A/C and no customer service
Pros:

Broken a/c and they didn’t notify us before we arrived; I booked the morning of so they could’ve rejected the booking request. In fact they waited until after we complained, they said they would work on it, did not provide follow up, then I inquired again the next evening after being out all day when they told me lightning days before took out the unit. Terrible service, hiding the truth, and they treated me like I should just deal with it. I’ve never experienced anything like this.

2026-06-20 • via Tripadvisor
G
Gina • couple • us
10
Pros:

Location!

Cons:

Somewhat old

2026-06-18 • via Nuitee
T
Ty • family_with_children • us
10
2026-06-13 • via Nuitee
E
Emily • extended_group • us
8
Pros:

Safe, convenient location between plaza and railyard areas. Water cooler in lobby was refilled regularly.

Cons:

Unclear how thoroughly rooms are turned over between guests. Refrigerator contained prior guest's half eaten food and spilled salad dressing. Missing water bottles and soap/lotion first 1-2 nights.

Not sure why by booking.com reservation (and stated price) was adjusted down by one night after our stay. We had already paid at the time we checked out for the full 6 night price per the original reservation quote.

2026-06-10 • via Nuitee
E
Emiliano • couple • us
10
Beautiful hotel for a Santa Fe summer vacation!
Pros:

Beautiful interior with clean rooms.

Cons:

Minor wear and tear to bathroom and some bugs in bathroom.

2026-06-10 • via Nuitee
K
Kwei • couple • us
6
Stay is okay. Great location. Hotel could be updated and cleaner.
Pros:

Great location and room is huge.

Cons:

Long walk to the elevator. Room key didn’t work and I went back for another key twice and only to find out battery on door lock needed recharging!

2026-06-02 • via Nuitee
H
Helen • solo_traveller • us
10
2026-05-31 • via Nuitee
H
Hope SILVA • solo_traveller • us
10
Pros:

We enjoyed the spa and the pool was great. Breakfast Sunday was pretty good as well we only didn't get to enjoy the dinner at the hotel.

Cons:

Shower door is in wrong place and water keeped leaking threw the door.

2026-05-29 • via Nuitee
K
Kristin • family_with_children • us
9
2026-05-28 • via Nuitee
J
Jodi • couple • us
10
We will be back!
Pros:

We love the fireplace and that they come and start it for you and the amenities and the restaurant. The pancakes are the best the bomb in the morning.

Cons:

Loved all of it

2026-05-27 • via Nuitee
L
Lauren • extended_group • au
10
2026-05-23 • via Nuitee
B
Burton • couple • us
10
We will definitely be back and stay in the same hotel.
Pros:

Location of the hotel was excellent with access to downtown tourism and great restaurants made it convenient.

Cons:

Nothing.

2026-05-20 • via Nuitee
C
Cynthia • solo_traveller • us
5
Pros:

The pool and spa

Cons:

The hot room. We came in from a long 7 day camping road trip from Texas to Utah to New Mexico we wanted to splurge the last day on a nice hotel and sleep in a cool/cold comfortable room and comfy bed. We were very uncomfortable and hot for our ac didn't work it blew warm air. The staff did bring us a fan but never offered to switch our room. Very upsetting. We are disappointed in our stay. We were tired from our long trip that we didn't want to make a huge deal.

2026-05-20 • via Nuitee
A
Anne • couple • ch
10
2026-05-18 • via Nuitee
P
PADILLA • solo_traveller • us
2
2026-05-14 • via Nuitee
L
Lucia • couple • us
6
Pros:

Location

Cons:

Heating and cooling system in the room did not work effectively. Very uncomfortable temperatures.

2026-05-14 • via Nuitee
C
Carlton • solo_traveller • us
9
2026-05-13 • via Nuitee