Southbank Hotel Jacksonville Riverwalk

Hotels
7.9 (1812 reviews)
1515 Prudential Drive , Jacksonville , us
+1 904-396-5100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Poor value for money

Categories

Cleanliness
6.9
Several reviews indicate issues with cleanliness, including mold and dirty rooms.
Service
8.9
Mixed reviews, but many guests mentioned friendly and accommodating staff.
Location
9.4
Multiple reviews highlighted the great location and access to the riverwalk.
Room Quality
7.4
Rooms described as comfortable, but some wish for updates.
Amenities
7.4
Amenities were decent but varied; some complaints about restaurant availability.
Value for Money
6.9
Concerns regarding pricing relative to the condition of the hotel.
Food and Beverage
8.4
Breakfast was mentioned positively, although not always available.
Overall Experience
7.9
Mixed experiences overall; location and service helped but cleanliness concerns diminished value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:12

Property Description

Waterfront Location with Stunning River Views
Experience the beauty of Central Jacksonville at Lexington Hotel and Conference Center, offering breathtaking views of the St. Johns River. Relax by the outdoor pool on the sundeck or unwind at the Currents Lounge.

Comfortable Rooms with Modern Amenities
Each guestroom at Southbank Hotel Jacksonville Riverwalk is thoughtfully equipped with a spacious work desk, a 42-inch flat-screen TV, and a Keurig coffee machine. Upgrade to a room with a balcony to enjoy a picturesque river view.

Convenient Facilities and Dining Options
Enjoy complimentary access to the fitness centre and business centre, as well as the convenience of a car rental desk and guest laundry. Indulge in delicious American cuisine at Pier 1515 restaurant or sip on cocktails at Currents Lounge.

Book your stay now at Southbank Hotel Jacksonville Riverwalk for a memorable waterfront experience in the heart of Jacksonville!

Important information:

Guests must be 21 years of age or older in order to check in without a parent or official guardian.

A USD 100 incidentals deposit is due at check-in for rooms. A USD 250 incidentals deposit is due at check-in for suites. The unused balance will be refunded at check-out.

Valet parking is available for USD 15 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

7.9
Based on 1812 reviews
Cleanliness: 6.9
Service: 8.9
Location: 9.4
Room Quality: 7.4
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 8.4
Overall Experience: 7.9
A
Antje • family_with_children • us
6
2026-08-27 • via Nuitee
C
Cameron • solo_traveller • gb
6
2026-08-26 • via Nuitee
T
Tynechia • solo_traveller • us
10
2026-08-24 • via Nuitee
L
Leonard • solo_traveller • us
6
2026-08-24 • via Nuitee
K
Kevin • couple • us
1
2026-08-23 • via Nuitee
R
Rich • couple • us
10
AWESOME A - Z
Pros:

Beautifully renovated awesome staff pool was awesome. Customer relations are a perfect 10.

Cons:

Unfortunately, later on in the football season, the prices go up, probably close to double of what I paid, but I am going back this Thursday and Friday. Love this place love the people that run it.

2026-08-23 • via Nuitee
S
Snakebaby • solo_traveller • us
8
Pros:

Staff was very friendly and accommodating. I had the junior suite with river view and balcony. Nice and clean with comfortable king bed...no complaints.

Cons:

I didnt like the pool access closed at 9pm..As a responsible adult it would have been nice to lounge near the pool with an adult beverage to relax. Especially after long hot day.

2026-08-22 • via Nuitee
L
Latorrea • couple • us
7
2026-08-22 • via Nuitee
C
Cecil • couple • us
9
2026-08-20 • via Nuitee
L
Leslie • family_with_children • us
10
2026-08-20 • via Nuitee
A
ASMarshall • solo_traveller • au
6
Pros:

Rooms were very comfortable and staff friendly

Cons:

Pool area is very poor, lacking in any character.
No laundry services available

2026-08-19 • via Nuitee
D
Darrian • couple • us
10
2026-08-19 • via Nuitee
B
Beverly • solo_traveller • us
10
2026-08-19 • via Nuitee
C
christopher • solo_traveller • us
7
Good for one night because of the location.
Pros:

Location and the staff were great

Cons:

Hotel needs a refurbishment and the wifi was awful. In addition, there was only one elevator working.

2026-08-16 • via Nuitee
T
Thigpen • couple • us
10
2026-08-15 • via Nuitee
L
Luke • solo_traveller • us
7
Pros:

Inside was really nice !

Cons:

Outside looked like a mess . Recoat building and redo landscaping and it would look a lot better. I do restoration for a living hit me up 😜

2026-08-14 • via Nuitee
K
karen • solo_traveller • us
9
2026-08-12 • via Nuitee
F
FABRICIO • solo_traveller • br
9
Pros:

Localização, café da manhã

Cons:

Estacionamento com custo.
Disparou alarme de incêndio durante a madrugada.

2026-08-11 • via Nuitee
D
Daughtrey • couple • us
9
2026-08-10 • via Nuitee
M
Michael • couple • us
1
Do not spend your time or money
Pros:

Clean , new amenities

Cons:

The property does not let you sit or walk into areas . Stupid signs to say do not enter. No vending machines. No way to buy water, soda. Nothing! I wanted an adult beverage in the morning. I was told I had to wait until 4pm.

2026-08-10 • via Nuitee