The Inn On The River

Hotels
9.4 (3097 reviews)
2492 Parkway , Pigeon Forge , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cozy environment
Cons:
Uncomfortable chairs
Odor in rooms
Unsupervised noisy children

Categories

Cleanliness
8.69
Some guests reported issues with cleanliness, such as lint and odors in rooms.
Service
10
Numerous reviews highlighted the friendly and helpful staff.
Location
9.66
Great location with views and near attractions, praised by many guests.
Room Quality
8.7
Some complaints about room condition, including uncomfortable beds.
Amenities
9.65
Many positive mentions of breakfast, snacks, and overall facilities.
Value for Money
9.18
Value perceived as fair, although some reviews questioned the price.
Food and Beverage
9.64
Breakfast and snack offerings received positive feedback.
Overall Experience
9.69
Overall pleasant stays, despite a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:22

Property Description

Magnificent Mountain Views:

Offering breathtaking views of the Great Smoky Mountains, The Inn On The River is a picturesque retreat nestled along the tranquil Little Pigeon River in Pigeon Forge.

Luxurious Amenities:

Indulge in the hotel's outdoor pool and patio, relax in the heated indoor pool, and start your day with a delicious complimentary hot breakfast buffet. Each room is equipped with modern conveniences like a flat-screen LCD TV, a Keurig coffee maker, and some even feature a private balcony overlooking the river.

Convenience and Entertainment:

Take advantage of the 24-hour business centre, unwind with board games and popcorn in the lobby, and explore nearby attractions such as Dollywood, Smoky Mountain Opry, and Tanger Outlet Mall - all just a stone's throw away.

Book your stay at The Inn On The River for an unforgettable mountain getaway.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 3097 reviews
Cleanliness: 8.69
Service: 10
Location: 9.66
Room Quality: 8.7
Amenities: 9.65
Value for Money: 9.18
Food and Beverage: 9.64
Overall Experience: 9.69
D
Donald • couple • us
10
2026-05-22 • via Nuitee
G
GRAVES • solo_traveller • us
9
2026-05-22 • via Nuitee
M
Michael • couple • us
8
Pros:

Breakfast was very good.

2026-05-21 • via Nuitee
T
Terry • solo_traveller • us
10
Very relaxing and a nice time. Location was good and easy to get to. Beautiful both inside and out. Sorry, apparently
Pros:

Everything from the moment we registered. Very professional employees at the desk, even the cleaning personal always said hello and asked us about our stay. Beautiful lounge to socialize, outdoor fire pit, and an amazing breakfast buffet… are just a few of your beautiful Inn.

Cons:

Cannot say anything… because we never experienced anything negative!

2026-05-19 • via Nuitee
K
Kathy • couple • us
10
Loved the places
Pros:

Loved the location

Cons:

This was our first stay at the inn and we would return

2026-05-18 • via Nuitee
S
Shannon • couple • us
9
I will definitely stay again
Pros:

Very clean. Breakfast was great. Staff was friendly

Cons:

I asked for a balcony room but didn’t receive it

2026-05-18 • via Nuitee
S
Sheila • couple • us
10
2026-05-18 • via Nuitee
M
Melanie • couple • us
5
Dont put decorative pillow shams that looked dirty on turned down bed
Pros:

family friendly

Cons:

black ants in room

2026-05-18 • via Nuitee
G
Gary • couple • us
8
2026-05-17 • via Nuitee
M
Melody • extended_group • us
10
Great experience. Will definitely recommend.
Pros:

Loved view from balcony, great breakfast buffet, everyone was very nice and accommodating.

2026-05-14 • via Nuitee
J
Joy • solo_traveller • us
8
2026-05-14 • via Nuitee
J
Justin • solo_traveller • us
10
Pros:

The staff is 5 star. Kristy should be the CEO or manager! She was so kind and like family to us. Ive never been so comfortable to sit and relax in a hotel lobby before. Very cozy and quite. Breakfast was always good as well.

2026-05-12 • via Nuitee
J
Jason • couple • us
9
2026-05-12 • via Nuitee
L
Lloyd • couple • us
9
Really enjoyed staying here. Bed was a little firmer than I’m used to, but the overall experience was great. Great bre
Pros:

Location, cleanliness, breakfast and staff were all great.

Cons:

Just traffic could be tricky to make u turn back to hotel.

2026-05-11 • via Nuitee
L
Leslie • family_with_children • us
8
Great location, friendly staff ! But uncomfortable bed!
Pros:

Great location , very friendly staff . And it was clean .

Cons:

The bed was uncomfortable!

2026-05-11 • via Nuitee
C
Carrie • couple • us
10
2026-05-10 • via Nuitee
T
Terry • couple • us
10
Clean and well located. Excellent lobby and breakfast space. Plan to stay here again.
Pros:

Breakfast area was spacious and clean. The breakfast staff kept ample amount of breakfast items well stocked.

Cons:

All good.

2026-05-10 • via Nuitee
S
Stephanie • couple • us
5
It was average
Pros:

It was quiet.

Cons:

Bugs in the indoor swimming pool and the heat/ac unit in room was noisy.

2026-05-09 • via Nuitee
D
Deborah • solo_traveller • us
10
2026-05-09 • via Nuitee
M
Milhorn • solo_traveller • us
9
Pros:

We enjoyed our balcony and all the wildlife ...grey herring, geese, ducks, groundhog, red birds, blue jays, etc. The beds were medium firm and comfortable. The staff works hard to keep things clean. Our room needed the toilet seat replaced or tightened (226). I would also clean the closet doors better. Lots of hand prints on the one with the fridge. It was a great experience. I hoped for bacon but they only do it on Wed. But breakfast was good

Cons:

The lamp with the USB ports - one was bad. Our room needed the toilet seat replaced or tightened (226). I would also clean the closet doors better. Lots of hand prints on the one with the fridge.

2026-05-04 • via Nuitee