Avenzel Hotel & Convention Cibubur

Hotels
Independent
9 (30 reviews)
Jl. Raya Kranggan, Pondok Gede Jatisampurna-Bekasi, Bekasi, West Java, 17435 , Bekasi , ID

Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Wheelchair accessible
Fitness facilities
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good food options
Cons:
One mention of tired staff
Construction near the swimming pool area

Categories

Cleanliness
9.14
Rooms were reported as clean and well-maintained across multiple reviews.
Service
9.61
Staff received multiple positive mentions for friendliness and helpfulness, particularly Mr. Kevin and other staff members.
Location
9.15
Convenient location as noted in reviews, facilitating a pleasant stay.
Room Quality
9.1
Rooms are described as spacious, comfortable, and luxurious.
Amenities
9.13
Amenities such as fitness center and meeting rooms are well-maintained and noted as a positive.
Value for Money
8.09
Value aligned with quality experiences; meets expectations, though might not exceed them.
Food and Beverage
8.64
Breakfast and other meal options were praised, though one review noted tired staff.
Overall Experience
9.11
Overall experiences consistently indicated satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:46

Property Description

Discover your oasis at Avenzel Hotel & Convention Cibubur, where luxury meets convenience.

Unwind in Style
Take advantage of our full-service spa, outdoor pool, and sauna, providing the perfect backdrop for relaxation. Stay active in our state-of-the-art fitness center and enjoy additional recreational amenities that cater to every need.

Culinary Delights
Savor exquisite cuisine at our restaurant, All Dining, or enjoy the convenience of 24-hour room service. Whether you’re indulging in a meal or unwinding with a drink at our bar/lounge or poolside bar, culinary satisfaction is guaranteed.

Ideal for Events
Host unforgettable events in one of our 15 fully equipped meeting rooms, perfect for everything from corporate gatherings to celebrations. Plus, enjoy seamless access to complimentary Wi-Fi and on-site parking for ultimate convenience.

Book now and experience unmatched hospitality at Avenzel Hotel & Convention Cibubur!

Important information:

  • Pool access available from 6:00 AM to 7:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9
Based on 30 reviews
Cleanliness: 9.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 9.11
Z
zeeziliay Business
10
Excellent service
Pros:

The service was really great. The staff were friendly and helpful. Thanks mba Indah. and the rooms was clean and comfortable. I had a pleasant stay and would definitely come back.

2025-12-21 via Tripadvisor
A
alifai2015 Business
10
Great Business Stay
Pros:

Excellent stay for a business trip. Clean room, good facilities, and friendly staff. Special thanks to Indah at the front office for her helpful service. Highly recommended.

2025-11-27 via Tripadvisor
6
60efiy Business
10
Nice Resto
Pros:

Makanan enak dan pelayanan baik diassist Mba Sarmila, best hotel in town. Will come back if there’s another chance to visit Bekasi

2025-11-21 via Tripadvisor
P
Passport29544737812 Business Medan, North Sumatra, Sumatra
10
Great Lunch Options and Outstanding Service from Mr. Kevin
Pros:

Had lunch on the 2nd floor — lots of interesting choices and tasty food. The staff seemed a bit tired though, not many smiles. There’s also a massage chair on the same floor, which is nice for a quick relax.

The hotel lobby is spacious and comfortable. What impressed me the most was the service from Mr. Kevin — from helping with free parking, carrying my luggage from the room, to assisting when I paid my laundry bill, he was always there. Even when I picked up my car, it was him again! Big thanks to Mr. Kevin, truly excellent service! 👍

2025-11-12 via Tripadvisor
S
Scenic48165384888 Couples
10
Good experience
Pros:

A nice and very luxurious hotel. I stayed here for two nights while attending a company event. The service was very friendly, especially the front office staff who were very helpful. Mr. Ade and his team really gave their best. I hope they will continue to maintain this level of service. Keep up the good work, Avenzel Hotel!

2025-11-12 via Tripadvisor
1
100apinr Friends getaway
8
A thank you note from Thailand
Pros:

Great room and service. It's my first trip to the neighborhood. The hotel was booked for me and my friend by our sponsor. We only spent our nights, have breakfast, then on our way to the show.
The hotel plays a good role of making our trip much more convenient.
Thanks to you Avenzel team.
Hopefully we will meet again in the near future.

2025-10-25 via Tripadvisor
9
947backupk Business
10
Excellent Choice
Pros:

Hands down, Avanzel Hotel and Convention Cibubur offers an excellent overall experience and is highly recommended, whether you're here for a business trip or a family staycation in the Cibubur area. The hotel really stands out with its luxurious and elegant atmosphere right from the lobby, the spotless cleanliness of the rooms, and the complete, modern facilities.

Outstanding Staff Service: The warmth and responsiveness of the staff are the real five-star aspect here. We received incredibly responsive and professional service. Specifically, a big shout-out goes to Ibu Dian, Ibu Anggita, and Bapak Kevin. They went above and beyond to help me and my business partners, making sure all our needs were smoothly met during our stay. Their service truly made our visit special and hassle-free.

Rooms and Cleanliness: The rooms are spacious with a modern, elegant design, guaranteeing a comfortable rest. The cleanliness standards—both in the rooms and general hotel areas—are maintained excellently.

Facilities and Breakfast: The breakfast spread is very diverse, delicious, and high-quality, which is a huge bonus. Other facilities, like the fitness center and meeting rooms, are also well-maintained.

But, there's one small thing to note from our visit: the swimming pool area was a bit inconvenient because there's currently some construction going on. However, this is just temporary and didn't really detract from our overall comfort in the rooms and meeting spaces.

Overall, Avanzel Hotel and Convention Cibubur is an excellent choice that provides a 4-star standard service which actually exceeded our expectations. We would definitely be happy to come back here again!

2025-10-16 via Tripadvisor
H
Happiness67461724889 Family
10
comfortable
Pros:

recently stayed at avenzel hotel and it was one of the best hotel experiences I've ever had. The Room was spacious and comfortable, and the amenities were top-notch, with helpful and friendly staff. I would definitely stay here again in the future.

2025-09-11 via Tripadvisor
Y
Yanuarita family
10
Pros:

Great service, onsight cafe, bar ans restaurant

2025-07-23 via Nuitee
5
506putria NONE
10
Pros:

the service and birthday treatment so greatttt!! the best hotel in Cibubur, super clean room and tasty bteakfast with humble staff , thankyouu 🙏🏻

2025-07-22 via Tripadvisor
P
peterli2025 Business cn
8
Business travel stays in Avenzel
Pros:

1. Laundry service is not good. Always needs us to request back the clothes
2.Lobby table hygiene is poor
3.Room air condition fan is quiet. Nice!
4.Shower room floor is too slippery
5.Window curtain light leaking. Not good
6.Gym close time 20:30 is too early. Suggest change to 21:30

2025-07-10 via Tripadvisor
G
GoPlaces45818132374 Family
10
experience staying at avenzel hotel.
Pros:

the hotel is very nice and comfortable, the facilities are in accordance with the price tag. for the service of this hotel is also good, one of them is mba khayla who served us friendly and well.

2025-07-06 via Tripadvisor
A
astrij2025 Family
10
An amazing stay!
Pros:

The hotel is comfortable and clean. the service also good, especially Khayla. Thank You. We will come back again next time 👍🏻👍🏻👍🏻

2025-07-06 via Tripadvisor
P
Passport15297681718 Family
10
Great Stay
Pros:

The overall experience-nya really exceeded my expectations. Kamar bersih, fasilitas lengkap, dan suasana hotel sangat nyaman. And very good service from one of the staff, mbak Khayla. I will come back here again next time.

2025-07-06 via Tripadvisor
3
358jennf Family
10
There I got very good service, thank you. Avazel Hotel Cibubur
Pros:

the accommodation here is very amazing, I got very good service, with a good welcome. thank you to sis khayla.. VERY VERY GOOD 🤩😍

2025-07-06 via Tripadvisor
S
salwakhairania Family
10
happy
Pros:

comfortable and the service is very good, I was served by Ka Khayla, she is very friendly and kind, semoga hotel nya tambah banyak peminat nya

2025-07-06 via Tripadvisor
C
cahyaniputriw Family
10
best family friendly hotel in cibubur
Pros:

best family friendly hotel in cibubur. Has the best facilities such as swimming pool with infinity pool and children's pool, gym, whirlpool, karaoke room, spa, sauna, steam, all okay. The restaurant also serves delicious menu, the best in skylounge Zoetrope. The rooms are spacious, comfortable, the staff are helpfull & friendly.

2025-06-11 via Tripadvisor
R
rahad2025 Business id
10
Overall I was very satisfied during my stay at Hotel Avenzel
Pros:

Good hotel facility and service,
Cozy room (bath room, entertainment, bed),
Food taste is delicious and varied (breakfast, lunch and dinner),
Nice hotel staff especially Aline (room attendant).

There should be a hand shower

Minus:
1. No body lotion
2. Noise disturbance from the next room and hallway

2025-06-01 via Tripadvisor
O
OnAir03837275890 Couples
10
great moment
Pros:

it was amazing stay,, the location, the food, the staff especially titis very helpfull,,
definitely will comeback again,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

2025-06-01 via Tripadvisor
R
reil747 Family
10
Great Holiday Stay, Felt So Welcomed
Pros:

We stayed at Avenzel during our short trip to Cibubur, and it was such a pleasant experience. The hotel is modern, the room was comfortable, and everything felt well-maintained. Kevin at reception was a highlight, genuinely attentive, even though the lobby was packed when we checked in. He also asked if we had any additional needs during our stay and recommended some vegetarian-friendly places, which we really appreciated. Such a resourceful team!

2025-05-26 via Tripadvisor