Sonesta ES Suites Dulles Airport

Hotels
•
Sonesta Hotels
8.4 (1056 reviews)
13700 Coppermine Road , Herndon , us
+1 703-713-6800

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Spacious rooms
Good coffee
Cons:
Odor in room
Issues with ice machine
Basic breakfast options
Poor coffee maker condition

Categories

Cleanliness
7.61
The reviews indicated issues with odor and air freshening, affecting the cleanliness perception.
Service
9.08
Mary and staff were highly praised for their kindness and professionalism.
Location
8.62
Conveniently located near Dulles airport with shuttle availability.
Room Quality
8.07
Rooms were generally clean and spacious but had some issues with amenities like the coffee maker.
Amenities
8.6
Overall amenities were as expected for an extended stay hotel.
Value for Money
8.56
Value was decent considering the comforts and location.
Food and Beverage
8.11
Continental breakfast was nice, but variety could be improved and was considered basic.
Overall Experience
8.58
Overall experience was positive, despite some mentioned inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:42

Property Description

Luxurious Suites with Kitchenette and Free Wi-Fi
The Sonesta ES Suites Dulles Airport offers spacious suites equipped with a full kitchenette and complimentary Wi-Fi, ensuring a comfortable stay for all guests.

Convenient Amenities including Free Shuttle and Buffet Breakfast
Enjoy the convenience of complimentary shuttle services to and from Washington-Dulles International Airport, along with a daily free buffet breakfast to start your day off right.

Fitness Center, Business Center, and Nearby Attractions
Take advantage of the free gym access, business center facilities, and paid on-site parking during your stay. Explore Downtown Herndon and the Herndon Centennial Golf Course just a short drive away.

Experience comfort and convenience at Sonesta ES Suites Dulles Airport - book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1056 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
B
Betsy0780 • Family
2
Horrible experiance
Pros:

Very disappointing experience. We stayed at this hotel for 7 nights, and unfortunately, the entire stay was filled with unnecessary inconvenience.

When we arrived to check in, we were told that the room we had specifically booked was not available. We were never contacted ahead of time to inform us of this change. Since we checked in late, there were very limited options available, and our family was forced to stay in separate rooms.

What made the situation even more frustrating was that there was no manager on duty. We were told the manager only works Monday through Friday from 7:00 a.m. to 2:00 p.m. The front desk attendant was very friendly and helpful, but there was only so much she could do without management approval.

We were told that our stay would be discounted because of the inconvenience. However, when we checked out, we found that only 1 night out of our 7-night stay had been discounted. Considering everything we went through, this was not a fair resolution.

The inconvenience continued throughout our stay. The next day, we had to move one room, and the following day, we had to move the other room. While we were out enjoying our time, we received calls asking us to return and move our belongings by 2:00 p.m. Having to pack, return to the hotel, and change rooms multiple times was extremely disruptive and took away from our family’s trip.

The front desk staff deserves recognition for being kind and trying their best, but the lack of management availability during evenings and weekends is a major issue. Guests should have access to someone who can make decisions when problems arise.

We expected the room we reserved and a smooth stay. Instead, we experienced poor communication, multiple room changes, unnecessary stress, and inadequate compensation afterward. We believe a fair resolution would have been a refund for at least 3 nights of our stay.

Unfortunately, because of how this situation was handled, we will not be returning. We hope management takes this feedback seriously and improves how they handle reservation issues in the future.

2026-07-16 • via Tripadvisor
M
Majed • family_with_children • sa
10
2026-07-16 • via Nuitee
S
Silva • solo_traveller • co
10
Pros:

La atención del personal es magnífica, son atentos y amables, el hotel está bien ubicado y todos sus espacios son limpios y conodos, súper recomendado.

2026-07-15 • via Nuitee
K
Kellie • solo_traveller • us
8
Pros:

Great place to stay for business meetings, close to the office, restaurant and shopping. The front staff were welcoming and friendly.

Cons:

My first room smelled of smoker but the staff quickly changed my room.

2026-07-14 • via Nuitee
C
Cathy • solo_traveller • us
9
Pros:

Our stay was great! Rooms are comfortable and clean. The coffee is delicious and breakfast was hot. The appearance of the grounds are very well groomed. Special thanks to Dominicke for helping us with our reservation and Mr. Ricardo for ensuring our needs were met.

Cons:

Ice maker in one room didn't work.

2026-07-11 • via Nuitee
H
Hirotaka • solo_traveller • jp
1
2026-07-10 • via Nuitee
C
Claire • family_with_children • gb
7
Convenient location to the airport and comfortable
Pros:

The beds were comfortable, the suites were large and the kitchens were well stocked. Also the laundry in reception was easy to use.

Cons:

There wasn’t allot of parking available and the rooms weren’t as clean as they could have been.

2026-07-10 • via Nuitee
J
james • couple • us
5
2026-07-10 • via Nuitee
D
Donna • family_with_children • us
8
Great 3 star hotel- for family on a budget
Pros:

Nice for family stay. Close to airport and metro.

Cons:

Nothing … great 3 star hotel
Staff was nice and the shuttle to metro was perfect.

2026-07-08 • via Nuitee
R
Rodolfo R. • family_with_children • us
10
Felt like home warm and comfortable.
Pros:

Everything here was great. I like that we had everything we need and felt like home.

Cons:

Because of my job. Southern fiber link

2026-07-06 • via Nuitee
J
Judith • couple • us
9
Great location in Herndon. We could walk to our family’s home. Many restaurants and shops nearby.
Pros:

Breakfast was great. Variety of foods offered each day.
Shuttle to airport was an added bonus!

2026-07-03 • via Nuitee
J
Jose • family_with_children • us
8
2026-06-30 • via Nuitee
M
MONIQUE • extended_group • fr
9
2026-06-30 • via Nuitee
H
Hussam • extended_group • us
10
2026-06-27 • via Nuitee
D
Diego Alberto • couple • co
9
2026-06-24 • via Nuitee
K
Kurt • solo_traveller • my
7
2026-06-22 • via Nuitee
J
James • family_with_children • us
8
Very nice facility, just need an exterminator
Pros:

The rooms and kitchen were great. Plenty of room for a family of five.

Cons:

The property did have some bug problems. Otherwise, I would give it all top ratings.

2026-06-15 • via Nuitee
B
bruno • solo_traveller • fr
7
2026-06-14 • via Nuitee
I
IBRAHIM • family_with_children • us
8
2026-06-06 • via Nuitee
W
William • couple • us
3
Pros:

Room smelled very bad. I specifically selected the hotel because of its high ratings on booking.com and was very disappointed that now I don’t really know if I can trust there ratings next time.

2026-06-04 • via Nuitee