Crowne Plaza Hotel St. Louis Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.6 (368 reviews)
11228 Lone Eagle Drive , Bridgeton , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable rooms
Cons:
Dirty environment
Poor food quality
Service inconsistencies

Categories

Cleanliness
5.8
Several reviews mentioned dirty rooms and pool.
Service
9.26
Staff was generally efficient and friendly.
Location
8.8
Convenient location for concerts and airport.
Room Quality
7.26
Mixed feelings; some rooms were rundown while others were comfortable.
Amenities
7.79
Good amenities but specific requests were not met.
Value for Money
7.25
Many charges for services could detract from overall value.
Food and Beverage
6.3
Breakfast quality was mentioned as poor.
Overall Experience
8.37
General satisfaction despite significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:54

Property Description

Convenient Location and Transportation
Located just a 5-minute drive from Lambert-St. Louis International Airport, Crowne Plaza Hotel St. Louis Airport offers free shuttles within a 3-mile radius, ensuring a stress-free arrival and departure for guests.

Dining Options and Room Amenities
Guests can indulge in delicious meals at Cloud’s Restaurant and Friday’s, and unwind with cocktails at the Lobby Bar. The spacious rooms feature modern amenities such as free Wi-Fi, a 47-inch flat-screen TV, and Beekman 1802 bathroom amenities, providing a comfortable stay for every guest.

Leisure and Recreation
Take a dip in the indoor pool, stay active at the well-equipped fitness center, or explore nearby attractions like St. Ann Golf Course, the St. Louis Zoo, and Gateway Arch, all within easy reach from the hotel.

Book your stay at Crowne Plaza Hotel St. Louis Airport for a seamless travel experience and enjoyable accommodations.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that there is a fee of USD 10 per day for parking.

Pets are not allowed, with the exception of service animals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 10 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 368 reviews
Cleanliness: 5.8
Service: 9.26
Location: 8.8
Room Quality: 7.26
Amenities: 7.79
Value for Money: 7.25
Food and Beverage: 6.3
Overall Experience: 8.37
B
Brenda • couple • us
10
Very satisfied
Pros:

Comfortable clean and convenient

Cons:

Easy access on off hwy

2026-02-09 • via Nuitee
J
Jaime • family_with_children • us
8
2026-01-19 • via Nuitee
K
Kimberly • solo_traveller • us
9
Nice place
Pros:

Breakfast was not good at all. Quality and taste.

Cons:

Location

2026-01-19 • via Nuitee
Y
Yesika • solo_traveller • us
1
Muy mal
Cons:

I didn't like it because the receptionist I had was very racist and I felt discriminated against. The service was not good. I also didn't like that there was no microwave in my room. It was very bad.

2026-01-15 • via Nuitee
G
Geornita • couple • us
10
2026-01-03 • via Nuitee
B
Brian • family_with_children • il
8
2025-11-26 • via Nuitee
M
Marla • extended_group • us
7
2025-11-20 • via Nuitee
C
Christopher • family_with_children • us
10
Pros:

Decent place

Cons:

Pool not clean and open

2025-11-01 • via Nuitee
L
Laster • couple • us
9
2025-10-20 • via Nuitee
B
Brittany • family
8
Pros:

I picked this hitel because it had room service but the resturant was never open and room service wasnt available.

2025-10-10 • via Nuitee
D
Denise • couple • us
3
2025-10-05 • via Nuitee
V
Veronica Dionne • family
4
Pros:

My bathroom was dirty, they sent someone to clean my bathroom twice while I was gone to be with family. We came for funeral so I was in and out but I did explain to them what I want done(bathroom cleaned ) Never was done so I’m was soooo over it … My entire family reserved. Please do Better. This was my second time staying with them

2025-10-05 • via Nuitee
C
Crystal • couple • us
4
I’ll never stay there again
Pros:

Parking was secure

Cons:

The room was a king bed and was supposed to be a double bed. Had to get a pull out bed. The parking was ridiculous. The staff was rude when asked to switch to a double bed room

2025-10-04 • via Nuitee
D
David • family_with_children • gb
9
A great airport hotel
Pros:

Use it a lot always consistent

Cons:

Would like more coffee in room

2025-10-02 • via Nuitee
C
Charlotte
10
Pros:

Amazing

2025-09-28 • via Nuitee
M
Marie • couple • us
10
2025-09-28 • via Nuitee
M
Miranda
2
Pros:

Pink streamers and decorations still taped up on the walls from what I’m assuming was a birthday party or bachelorette party. Pubic hairs all over the tile wall in the shower at face level (I’m 5.4)
Tv was glitching so I couldn’t even watch tv, I had to watch a show on my phone. Wanted to call down to the front desk to put my name on the airport shuttle list for in the morning and tell them my tv wasn’t working properly. Busy tone, also wanted to order food from room service so I dialed that. Busy tone. Tried calling each multiple times thinking that maybe they were just busy. So finally I called the actual hotel on my cell phone, told her my phone wasn’t working, she knew, told her about my tv problem and she said she’d send someone up, asked her about room service and she told me I had to go down stairs and order at the bar. Mind you it states in the menu that room service adds a $3 fee and automatic 20% gratuity…. Which is fine, but part of room services doesn’t involve me having to walk some where to put in my order. I’m supposed to be able to stay in my room and not leave. I had a long day of driving and an early flight the next morning. I was exhausted and hungry, and just wanted to watch something on tv and relax. Disgusting and poorly ran hotel

2025-09-28 • via Nuitee
N
Nathan
10
Pros:

Perfect hotel for my three day trip! Nice breakfast buffet, gym and overall ambience. Rooms could use some updating as they have not been remodeled in several years. I would definitely stay again.

2025-09-27 • via Nuitee
R
Robert
2
Pros:

Attendant could not find my reservation.

2025-09-27 • via Nuitee
M
Melinda • friends
8
Pros:

Staff was efficient and friendly. Very fast check in. Hotel amenities are nice. Only draw back is no hot tub.

2025-09-21 • via Nuitee