Panda Hotel

Hotels
7.8 (723 reviews)
3 Tsuen Wah Street , Hong Kong , hk

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Helpful housekeeping staff
Good accessibility to public transport
Cons:
Unfriendly front desk staff
Dirty towels and old infrastructure
Pool closure not communicated in advance

Categories

Cleanliness
6.94
Multiple mentions of dirty towels, old infrastructure, and unclean carpets.
Service
7.41
Some reviews praised the housekeeping staff, but front desk and concierge were described as rude and unhelpful.
Location
8.95
Guests appreciate the convenience of public transportation and shopping facilities nearby.
Room Quality
7.4
Guests noted that rooms were decent but old, with some issues like blocked toilets.
Amenities
7.43
The pool was unexpectedly closed, which disappointed some guests. Other amenities were limited.
Value for Money
8.39
With some accommodations and convenience nearby, guests felt it was reasonable despite some issues.
Food and Beverage
7.94
General sentiment was lacking specific mentions, termed as standard for the hotel class.
Overall Experience
7.91
Mixed reviews indicating significant disappointments but also some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 03:22

Property Description

Convenient Location and Transportation
Situated just 600-metres from Tsuen Wan MTR Station, Panda Hotel offers easy access to key destinations with complimentary shuttle services to Tsim Sha Tsui and Mong Kok.

Comfortable Accommodation
Experience modern and elegant rooms at Hotel Panda, each equipped with satellite TV, tea/coffee maker, and private bathrooms with a bathtub. Enjoy free Wi-Fi in all rooms.

Leisure and Wellness Facilities
Unwind at the outdoor swimming pool, well-equipped fitness centre, sauna room, and steam room. Additionally, laundry services and dry cleaning are available for your convenience.

Book your stay at Panda Hotel now for a memorable and relaxing experience in Hong Kong.

Important information:

Please be noted that for nonrefundable bookings, guest name change is not possible.

Please note that the same credit card used for booking must be presented at the time of check-in. The name on the credit card must match the name of the guest checking-in. The hotel does not accept third party payment.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Panda Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of HK$ 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

According to the government regulation on disposal of plastic products starting from 22 April 2024, Panda Hotel will only provide in-house guests on free amenities of toothbrush, toothpaste, liquid soap, shampoo and slippers. We recommend our guests to bring along their necessities in an effort to reduce plastic wastes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Oct 12, 2026 until Wed, Jun 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HKG

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for HK$ 250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs HKD 600 per day.

Location

Guest Reviews

7.8
Based on 723 reviews
Cleanliness: 6.94
Service: 7.41
Location: 8.95
Room Quality: 7.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 7.91
J
jazziem2026 Family
10
Wonderful Stay with Outstanding Housekeeping
Pros:

We had a wonderful stay at this hotel. The staff were incredibly friendly and welcoming, and the service was excellent throughout our visit.

Our room was cleaned every day and was always spotless when we returned. A special thank you to Fanny and Xiuzhu for doing such an amazing job. We would leave for the day and come back to fresh clean sheets, new towels, and our coffee supplies fully refilled. Everything was perfectly maintained, and nothing was ever missing.

Their attention to detail and dedication made our stay even more enjoyable. We truly loved our time here and would happily stay again. Highly recommended!

2026-06-23 via Tripadvisor
A
annietM5402MJ Family
10
review
Pros:

Fanny cleans very well organized, honest, respectful, and very very nice.

All things are kept in place, no missing valuable things.

2026-06-23 via Tripadvisor
X
X7141OPkevinq Family
10
Very convenient
Pros:

Anna was very nice and helpful.

2026-06-21 via Tripadvisor
F
Freedom29985552013 Business
10
Thanks
Pros:

Thanks Qiong for excellent service

2026-06-18 via Tripadvisor
D
demontef2026 Business
10
Panda Hotel Experience
Pros:

I stayed at Panda Hotel for four months, which gave me a much different perspective than a typical guest who stays for only a few days. While the hotel itself was generally good, the reason I am leaving this five-star review is because of one exceptional employee: Nelson Ng.

Over the course of my stay, Nelson consistently went above and beyond his job responsibilities to make sure I was comfortable, accommodated, and taken care of. No matter what I needed, he was always willing to help with a positive attitude, genuine kindness, and a level of professionalism that is incredibly rare.

Being away from home for such a long period can be challenging, but Nelson made me feel welcome from day one. He treated me with respect, remembered details about my stay, and always made the effort to ensure I had the best experience possible. By the end of my four months in Hong Kong, he felt less like a hotel employee and more like a friend.

I have stayed in many hotels throughout my life, and I can honestly say that Nelson had a bigger impact on my overall experience than any hotel staff member I have ever met. My time in Hong Kong would not have been the same without him.

Panda Hotel is fortunate to have someone like Nelson representing its brand. Employees who create this kind of loyalty and positive guest experience are invaluable. He deserves recognition for the outstanding work he does every day.

Thank you, Nelson, for making Hong Kong feel like home.

2026-06-15 via Tripadvisor
J
jossw93 Family
10
very good
Pros:

房間執拾得非常好,和清潔得乾淨,特別多謝wai ha & ivy

2026-06-11 via Tripadvisor
A
alliahkylaa Family
6
Thankful
Pros:

Nice to be back here in this hotel, I met your staff Ilyn, and her team was very nice and helpful at all. Thankyou guys.

2026-06-08 via Tripadvisor
H
H7363ZMrobina Friends getaway
10
Memorable
Pros:

This vacation is very nice and i love to stay in this hotel, thankyou to your housekeeping team cause its a very approaching like your staff Ilyn.

2026-06-08 via Tripadvisor
J
johnlaurencea697 Friends getaway
10
So affordable and accessable to all transportation, foods to shop and quite memorable experience.
Pros:

Panda hotel is a good hotel to come and visit! So affordable and all the staff are accomodating esp Mr.Nelson.

2026-06-03 via Tripadvisor
H
hildat486 Family
10
Very good
Pros:

The staff in this were so accomodation specially sir Nelson, who help us for an early check in and oriented using us in availing the shuttle bus of Panda hotel, definitely will book again and recommended this to my family and friends. Thank you so much sir Nelson you made our stay in this hotel so east.

2026-06-03 via Tripadvisor
R
RaymondL2335 Family
10
A Remarkable Stay
Pros:

Thank you, Qiong and Wan, for working so hard to keep everything clean and making our stay remarkable!

2026-05-24 via Tripadvisor
O
O6186UAbillh Family
10
Hotel staff is well training
Pros:

We strongly advocate for this hotel, which boasts exceptional service. The staff's warm and personalized approach ensured we felt at home. The bell staff, including Bee, Stanly, Nelson, and Jordan, were particularly noteworthy for their exceptional assistance, meriting a five-star rating. The housekeeping team, ably led by Anna and including Amy, consistently delivered a clean and comfortable room environment.

2026-05-22 via Tripadvisor
R
ryuichichaset Family
10
a hotel of equal
Pros:

the place is perfect for people who travel there are convenient store restaurants and more and while waiting the sit are ki da comfy than the other hotel

2026-05-21 via Tripadvisor
F
F3596KWvickyg Family
10
Over all it’s good
Pros:

The room was very clean and comfortable. Thanks to all for Fanny , she was very friendly , kind and she really did a good job on her work. She make sure that her guest in room 1833 was comfortable. She was exceptional .

2026-05-19 via Tripadvisor
J
j0emelyns Family
10
Easy location.
Pros:

Good and friendly staff. Easy to communicate.

2026-05-19 via Tripadvisor
6
654maeannl Family
10
Good service ,clean room ,nice rooms ,many chairs in the lobby five stars 🌟
Pros:

Good service ,clean room ,nice rooms ,many chairs in the lobby five stars 🌟

2026-05-16 via Tripadvisor
R
rolanddD5928MF Friends getaway
10
Room service
Pros:

Fanny, did a really good job in cleaning our room

2026-05-15 via Tripadvisor
W
Wander35866009897 Family
10
Room Service
Pros:

Fanny cleans well and fast, she also makes sure the room is neat before she leaves.

2026-05-15 via Tripadvisor
7
796ferdyt Family
10
Good place to stay.
Pros:

Very nice. Alot of food nearby. Housekeeping staff are very kind and rooms are clean. The reception and lobby staffs are friendly and very helpful. They also send notification in advance should there is a renovation going on so you can go out for a walk without getting disturbed.

2026-05-08 via Tripadvisor
A
atsukom556 Solo travel
10
Ms.Wai was so nice.
Pros:

I stayed two days from 4th of May.
Ms.Wai Ho was so kind and smily.
She always gave survice than I expected.
Thank you!

2026-05-05 via Tripadvisor