Panda Hotel

Hotels
7.8 (746 reviews)
3 Tsuen Wah Street , Hong Kong , hk

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Helpful housekeeping staff
Good accessibility to public transport
Cons:
Unfriendly front desk staff
Dirty towels and old infrastructure
Pool closure not communicated in advance

Categories

Cleanliness
6.94
Multiple mentions of dirty towels, old infrastructure, and unclean carpets.
Service
7.41
Some reviews praised the housekeeping staff, but front desk and concierge were described as rude and unhelpful.
Location
8.95
Guests appreciate the convenience of public transportation and shopping facilities nearby.
Room Quality
7.4
Guests noted that rooms were decent but old, with some issues like blocked toilets.
Amenities
7.43
The pool was unexpectedly closed, which disappointed some guests. Other amenities were limited.
Value for Money
8.39
With some accommodations and convenience nearby, guests felt it was reasonable despite some issues.
Food and Beverage
7.94
General sentiment was lacking specific mentions, termed as standard for the hotel class.
Overall Experience
7.91
Mixed reviews indicating significant disappointments but also some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 03:22

Property Description

Convenient Location and Transportation
Situated just 600-metres from Tsuen Wan MTR Station, Panda Hotel offers easy access to key destinations with complimentary shuttle services to Tsim Sha Tsui and Mong Kok.

Comfortable Accommodation
Experience modern and elegant rooms at Hotel Panda, each equipped with satellite TV, tea/coffee maker, and private bathrooms with a bathtub. Enjoy free Wi-Fi in all rooms.

Leisure and Wellness Facilities
Unwind at the outdoor swimming pool, well-equipped fitness centre, sauna room, and steam room. Additionally, laundry services and dry cleaning are available for your convenience.

Book your stay at Panda Hotel now for a memorable and relaxing experience in Hong Kong.

Important information:

Please be noted that for non-refundable bookings, guest name change is not possible.

Please note that the same credit card used for booking must be presented at the time of check-in. The name on the credit card must match the name of the guest checking-in. The hotel does not accept third party payment.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Panda Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of HK$ 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

According to the government regulation on disposal of plastic products starting from 22 April 2024, Panda Hotel will only provide in-house guests on free amenities of toothbrush, toothpaste, liquid soap, shampoo and slippers. We recommend our guests to bring along their necessities in an effort to reduce plastic wastes.

In response to global environmental protection, Panda Hotel now implements a measure of cleaning guest rooms every two days to help reduce carbon footprint and promote sustainable development. Let us work together to combat climate change and contribute to environmental conservation. If you wish to further reduce the frequency of room cleaning, please inform us upon arrival or contact our service center at any time during your stay. We are committed to providing you with the most attentive assistance and support.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Oct 12, 2026 until Wed, Jun 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HKG

Location

Guest Reviews

7.8
Based on 746 reviews
Cleanliness: 6.94
Service: 7.41
Location: 8.95
Room Quality: 7.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 7.91
G
GrandTour01072427534 Family
10
My Panda Hotel Review
Pros:

Customer service is great, the rooms are amazing and comfortable, especially their bathroom, very clean and the view from the outside is amazing. Would definitely comeback here

2026-08-28 via Tripadvisor
V
vico408 Friends getaway
10
Nice place
Pros:

I love panda hotel..😘😘 nice room always clean..

2026-08-28 via Tripadvisor
G
gracesC6134BH Friends getaway
10
Lovely Panda
Pros:

Staff here are very friendly, especially Nelson and Joey at Concierge. Room is always clean. We had a wonderful stay with Panda. Kudos to everyone.

2026-08-28 via Tripadvisor
G
GrandTour19716625159 Solo travel
10
Good hotel
Pros:

The house cleaner Abby was cheerful and efficient.

2026-08-23 via Tripadvisor
7
71noemiep Family
10
Good stay
Pros:

Our room is always clean.shout out to our amazing room attendant Wai Ha.always smiling and attentive.the ambiance is good since the mall is in the hotel and supermarket already.

2026-08-21 via Tripadvisor
5
542celinau Family
10
Very good and very nice!
Pros:

Wazhia Mei is very friendly and accomodating! She works very quickly which is nice!

2026-08-21 via Tripadvisor
F
Fearless66187232393 Family
10
Staff Review
Pros:

Wazhia Mei is a friendly staff here :)

2026-08-21 via Tripadvisor
S
sammS3040ND Couples
10
Excellent!!
Pros:

Very good hotel to stay when in Hong Kong. Staff are very helpful. Special mention to Bee and Joey who helped us throughout our stay and helped us navigate and figure out transportation to different places. Very friendly and easy to talk to.

2026-08-20 via Tripadvisor
A
armiraa2019 Couples
10
Good service
Pros:

Very helpful staff. Thank you Bee and Joey for assisting us. You are the best!

2026-08-20 via Tripadvisor
6
613olivep Family
10
Superb
Pros:

Accessible to any location and very friendly staff

2026-08-07 via Tripadvisor
Q
Quest47080371048 Solo travel
10
Make me feel respect
Pros:

After I check in,I found that there was a strange smell in the room.I saw manager in the corridor of the hotel.them the manager very quickly help me deal with it change room ! After processing, the manager took the initiative to send fruit and apologize to me. I remember the manager name is Ivy, she make me feel respect ! I will be back again and recommend to my family and friends This is thebest Hong Kong hotel I have ever stayed in.The environment of the hotel is also very good.large and comfortable!The facilities in the hotel include a swimming pool and a gym!

2026-08-03 via Tripadvisor
C
CeLok2026 NONE
10
Good hotel experience
Pros:

Hotel location is good and convenient, walking distance to MTR and bus station to the airport. Good variety of restaurants near the hotel. The room size is reasonable spacious. The checkin efficiency is good. The reception staff are very friendly and helpful, especially Alison and Becky. Very impressive with the housekeeping staff, Anna, April and Elaine. Very caring and keep my room clean and tidy. Highly appreciated.

2026-08-01 via Tripadvisor
F
Flyer58144775313 Family
10
Amazing Hotel
Pros:

Ivy is very helpful and efficient.
Since we arrivef, everyone is fantastic!!

2026-08-01 via Tripadvisor
A
amorg938 Family
10
Great experience
Pros:

Nice hotel nice people. Had a good time with family

2026-07-27 via Tripadvisor
B
bamygambill Family Alameda, California
10
Great Customer Service
Pros:

This review is for the staff and management. Richard, the front desk was professional, detail, organized, and kind. Check-in was smooth. When there was a room issue, Richard connected me with Sheila, the hotel manager. She is super sweet, professional, and took care of the problem in no time. She helped me haul my luggages from room to room. I will stay here again just for them.

2026-07-26 via Tripadvisor
F
F3303IGraymondc Business
8
Panda hotel experience
Pros:

At the central of Tsuen Wan, lots of restaurants and shopping around. Especially this time housekeeping staff Elaine is very helpful. 👍🏻👍🏻👍🏻

2026-07-26 via Tripadvisor
1
102annaliee Family
10
Excellent
Pros:

Fanny cleaned our room, change our bedsheet and bathroom and leader Mei. 5 star for them.

2026-07-25 via Tripadvisor
G
gellisah Family
10
Good stay
Pros:

Good stay, the room is okay. Sir Nelson is a good assistance

2026-07-23 via Tripadvisor
E
enjc2019 Family Coron, Busuanga Island, Palawan Province, Mimaropa
10
First Family Hongkong Travel
Pros:

Really really great service!!! Good location. Close to everything. Staff can speak English, mostly. Mr. Nelson and the concierge department done it very well!!!!! Housekeeping, thank you for always always making sure everything is tidy and clean. Thank you so much!!

2026-07-23 via Tripadvisor
M
marcussO1778RS Solo travel
10
Great room experience
Pros:

I love how my room gets cleaned everyday when I am outside, it makes traveling alone more comforting thanks to Wai Ha for tidying my room and Elaine for managing it.

2026-07-20 via Tripadvisor