Courtyard by Marriott San Antonio Airport/North Star Mall

Hotels
•
Courtyard by Marriott
8 (207 reviews)
80 Norteast Loop 410 , San Antonio , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Comfortable bed
Cons:
No hot water
Bugs in bathroom
Lack of communication

Categories

Cleanliness
6.25
There were bugs in the bathroom, and women's hair was found in the bathtub.
Service
9.25
Friendly service noted, but poor response regarding issues experienced.
Location
9.25
Great location for proximity to the airport and restaurants.
Room Quality
7.25
Comfortable bed mentioned, but issues with hot water in the room.
Amenities
8.25
Basic amenities available but disruption in hot water affected stay.
Value for Money
8.25
Price is considered right for the services offered.
Food and Beverage
8.25
Breakfast included, but no specific sentiment mentioned about food.
Overall Experience
7.25
Mixed experience with significant issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:49

Property Description

Spacious Rooms and Convenient Amenities
Experience comfort and convenience at Courtyard San Antonio Airport. Our hotel offers spacious rooms, an indoor pool, and a fitness center for your relaxation and leisure. Enjoy free parking and Wi-Fi during your stay.

Complimentary Shuttle Service
Conveniently located just 1 mile from San Antonio International Airport, our hotel provides a complimentary shuttle service to the airport and within a 3-mile radius. Travel with ease and explore the area effortlessly.

On-Site Dining and Nearby Attractions
Savor American cuisine at our on-site bistro, "Eat. Drink. Connect.", or unwind with cocktails at the bar. With Fiesta Texas just a 12-minute drive away and SeaWorld 20 minutes from the hotel, adventure is never far at Courtyard San Antonio Airport.

Book now for a memorable stay at Courtyard San Antonio Airport.

Important information:

The complimentary shuttle hours are as follows:
Monday - Friday 05:00-23:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 5 per stay.

Location

Guest Reviews

8
Based on 207 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 7.25
B
Bailey • couple • us
5
Overall, you can stay elsewhere for less and get a free decent breakfast in a more updated property.
Pros:

It was very quiet. Not a lot of noise from other guests and didn’t hear any freeway noise in the room.

Cons:

The whole place is a little run down. The bistro is unimpressive. Nearly $16 for a breakfast burrito and the Starbucks products are laughable. Could use some lattes.

2026-01-19 • via Nuitee
M
Mary Margaret • solo_traveller • us
10
It was perfect!
Pros:

It was clean, staff was welcoming and in a nice location!

2026-01-13 • via Nuitee
G
Gordon • family_with_children • us
1
they cancelled my reservation because they were overbooked. i checked in late with 2 kids & they pretty much told me
2025-11-05 • via Nuitee
L
Leticia M Guerra G • family_with_children • mx
1
Hotel no respetó mi reserva
Cons:

No me respetaron la reserva, según la recepcionista que intentaron hacer el cargo con mi tarjeta antes de que yo arribara, revisé con mi banco y no hubo ningún intento de cargo y mi tarjeta está bien y disponible y no recibí ninguna notificación ni a mi teléfono ni por email, el hotel me canceló la reserva y vendió las habitaciones que yo había solicitado y al llegar no las tenía y me dejaron sin hotel ya que había un concierto y estaban saturados los hoteles de la ciudad. Tuve que viajar a una ciudad cercana para alojarme.

2025-10-27 • via Nuitee
K
Kelly • solo_traveller • us
5
Cons:

I little difficult to get to.
There was a large bug in the bathroom.

2025-10-24 • via Nuitee
O
O4322PUjenh • Family
2
My experience at Courtyard by Marriott San Antonio Airport has been absolutely horrible.
Pros:

My experience at Courtyard by Marriott San Antonio Airport has been absolutely horrible.

First, on day one of my stay, there was no hot water in the sink. We reported it immediately, and a plumber came to the room. He said he would return soon to fix it, but he never came back. When we called the front desk to request a room change, the staff told us they didn’t have permission to move us.

Second, on days two and three, we had the exact same issue — still no hot water, and again, no one would authorize a room change so we could have basic amenities.

Third, since checking out, I have called this hotel over a dozen times to discuss compensation for the inconvenience. Despite multiple promises, neither the manager (Deanna) nor the general manager (Ruben) has returned my calls. It has now been more than 45 days with no response.

I also contacted Marriott Bonvoy customer service and spent more than 2½ hours on the phone, only to be told they could not help beyond asking the hotel to call me — which, again, never happened.

I have been a Marriott Member for over 25 years, and this has been one of the most disappointing experiences I have ever had.

I do not recommend this hotel due to the poor facility (no hot water), lack of communication (no follow-up for over a month), and complete failure to take responsibility for their actions. This experience has made me seriously reconsider my loyalty to the Marriott brand.

2025-10-23 • via Tripadvisor
C
Christie • family
2
Pros:

Checked in for two double queen rooms and they gave us two king rooms. Big inconvenience. Rooms are not near one another. Staff was not helpful.

2025-10-12 • via Nuitee
T
Thomas
10
Pros:

Great

2025-09-29 • via Nuitee
R
Russell
10
Pros:

I started staying at this location years ago because it’s conveniently located minutes from the airport but the last 5 years or so I enjoy staying here because of the staff. They are so friendly and welcoming and knowledgeable, it’s like staying with family.

2025-09-12 • via Nuitee
J
Josue • family_with_children • us
10
2025-09-10 • via Nuitee
P
petersZ1330JI • Family
10
Great trips
Pros:

Friendly service and great location for the airport. The price is right including a breakfast.
It was comfortable and quiet during the night.

2025-09-08 • via Tripadvisor
H
Heriberto • couple • us
10
Great hotel with awesome customer service
Pros:

Great hotel and a great location. The price point compared to other hotels next door were much better

Cons:

You tend to hear other customers in the hallway. Not a dealbreaker

2025-09-04 • via Nuitee
D
Dennis
6
Pros:

Hotel was good, everything is dated. TVs are small and only have limited cable channels. Both the soap and conditioner were empty in the shower, yet they leave a card asking for a tip for the cleaning service. They also charge you to park, which seems like money grab to me since they have a parking lot that is hidden and right in front of the hotel.

2025-09-04 • via Nuitee
M
Marcos
10
Convenient
Pros:

Great stay and super close to good restaurants

2025-08-23 • via Nuitee
E
esther • family_with_children • us
2
Pros:

I didn't not like the place

Cons:

I didn't not they hotel it sink ugly rooms

2025-08-18 • via Nuitee
K
Kimberly • partner
10
Pros:

We we're greated right away. The hotel is clean and our room is spacious. The bed is the best part of our stay, so comfortable. We can't wait to come back.

2025-08-09 • via Nuitee
R
RUSSELL L
10
Ok
Pros:

Good short needed a little more detailed to the room women’s hair in the bathtub and a coffee pot with full of water unknown how long

2025-08-06 • via Nuitee
H
HAROLD
10
Pros:

Great property

2025-07-28 • via Nuitee
R
Rebeca • extended_group • us
10
2025-07-28 • via Nuitee
T
Tiffany
8
Pros:

Great service and friendly staff. The hotel is kept up nice

2025-07-20 • via Nuitee