Kimpton Riverplace Hotel by IHG

The Hotel staff, the hotel, the view of the river, everything except the Resturaunt. It was nice but the service and the food not so much, read below.
I do look forward to staying there again.

Breakfast was good.
Salads for a snack were good

Front desk exceptionally nice.

I booked a 2-night solo staycation through Chase’s “The Edit” program, which is a “curated, hand-picked” list of properties with extra benefits. Overall, I had a positive experience and would likely return, but it more “met expectations” than exceeded.

Valet parking is $55 (I think), so I opted for street parking a block away. If my car attracted break-ins, I’d have chosen valet. Walking in to the lobby I was greeted and check-in was pleasant (I think Oliver helped me, if I have that right he was great!). As part of The Edit benefits, I was given a room upgrade to a King Suite facing the courtyard. I also was able to check out late (3pm!), and was given a $100 property credit and free breakfast (“for two”). The front desk associates and valets were friendly and helpful. I made it in time for the complimentary happy hour and enjoyed a Campari spritz (NA options available). The front desk associate gave me a few recommendations for dinner and let me know about a local event happening just outside the hotel. If you’re visiting Portland, I highly recommend venturing into downtown or other Portland neighborhoods for food, mainly because Portland has outstanding restaurants and they’re not usually in hotels ;).

I’m unfortunately very sensitive to noise and feel anxious if rooms seem dirty, so hotels can be a gamble. A tote was included as another Edit benefit (promise this isn’t a Chase ad). My room was thoughtfully decorated, if a bit dated, and my routine of wiping commonly used surfaces didn’t result in a gross level of dirt. That being said, there were a few things that icked me out, including an extremely dusty landline (not that I really needed it) and mold that has infiltrated the shower grout. Otherwise, I was able to relax and enjoyed a cave-like darkness and lots of quiet! I could hear doors open and close a bit in the hallway but otherwise, truly nothing which let me sleep soundly. The temperature control worked great, the bed was very comfortable and there was an extra pillow in the closet with two “one size fits all” robes. There were two medium sized tvs in the suite that you can apparently connect your phone to, but I didn’t try.

I ate dinner and breakfast in the restaurant (King’s Tide) and was satisfied. I chose safe-ish bets like linguine with butter, garlic and shrimp and then eggs Benedict, which were enjoyable, but not quite Portland caliber. The waitstaff was attentive enough during dinner, less so for breakfast but there probably were fewer staff at that time.

Was the hotel worth the $276/night rate? Not to me, but seasonal rates + location might explain that. I’m giving it a 4/5 but it might be closer to a 3.75 mainly because of heightened expectations I had for an “Edit” hotel and I think moldy grout at this price level is not acceptable. I’d be open to staying again if the circumstances were right but I’m not planning on it.

Cottage apartment was wonderful as a central gathering spot for family during a wedding weekend.

Great location and lovely quaint hotel. Rooms were well appointed and staff was great. Sariha at the front desk was efficient and so professional. Tyler in the restaurant was attentive to issues with allergies and the food was great. Cannot beat it for a weekend stay DT or for family who you want to have a nice place to stay that highlights the best of Portland.

Location

The property was in a super convenient location with beautiful decor in the lobby and views all around.

Nice hotel

love to stay here when we come to Portland. The location is quiet and comfortable for a longer stay for work. Parking is a bit costly but otherwise we really find it the best place to stay location wise even though we have also stayed at the Nines, Heathman, Hoxton, benson and Lucia...

We were hiking the Columbia River Gorge with our Golden's and wanted to visit our son who lives in that City that's purported to be "on fire"... First impressions were the doorman and the front desk... we arrived three hours early, in need of a shower. The doorman hustled our bags to their storage and the front desk said they'd try to get us in early. We sat outside on their patio and enjoyed a great meal and service... walked the pups along the river so they could do their business... and then my phone buzzed... room ready. Great room, view of the river, dog friendly and close to some nice restaurants... great service... great location... and easy to navigate... Portland is wonderful... hikes above the City... the Rose Gardens are dog friendly and take a drive or walk into the City for their food truck corral of over twenty stalls... lots of fun... even the local PD eats there... Don't pay attention to the knuckleheads who think Portland is dangerous...

Great clean room with a view of the river - and very helpfu friendly staff ! Great breakfast in room .

Cool pop up shops and easy access to the river

We've been Kimpton fans for decades, and this property has the chain's typical flair for design and atmosphere. It's beautiful and located in a great part of the Portland waterfront. The room was very nice.

But right from the beginning of our visit, it felt like Riverplace's services were off. The front desk staff appeared distracted and inexperienced (we later watch them playing a board game behind the front desk). None of our expected upgrades where offered or available. The bellman and valet were AWOL (so we moved luggage ouselves). The check-in desk attendent didn't provide a necessary breakfast voucher, which delayed our account resolution at checkout. The restaurant was slow and understaffed (though the food was good and staff onsite were very pleasant). The beer taps were out of service. Note that parking is offsite and expensive ($55/night). This is a Capital One Premier Collection property, so we had a lot of discounts to offset the deficiencies in service, but we're not sure we'll go back, even with the extra benefits. Riverplace is just not up to usual Kimpton standards.

We were subject to their $200 prepay for any amenities which was excessive. So what credit do I get in return for an uncleaned room? I had to go to the desk to get morning coffee and clean towels. I’d like a refund

Wonderful riverfront location. Clean, wonderful staff, and atmosphere.